Guide your users through the process.
K-NOW simplifies onboarding and the day-to-day use of your business applications through context-sensitive guidance, targeted alerts, and resources accessible directly within the workflow.
Step-by-step guidance directly within business tools.
Ongoing support, from the first login to full autonomy.
K-NOW operates directly within the workplace to bridge the gap between training, support, and actual use.
Onboarding
Make getting started easier with interactive guides and resources tailored to each user’s profile.
Communication
Send targeted notifications and collect feedback directly within the app.
Immediacy
Make videos, e-learning content, and documents available exactly when the user needs them.
It’s no longer just about training—it’s about guiding users right where they’re taking action.
Reduce errors, support users, and streamline workflows in your ERP, CRM, HRIS, PLM, or internal applications.
Support, training, and analytics to enhance the digital experience.
Integrated business information
Provide access to management rules, documents, and resources without leaving the work screen.
Feedback
Gather user feedback on a specific process or step in their journey.
Contextual Guidance
Interactive guidance, onboarding, and step-by-step assistance directly integrated into the business application.
Targeted Push Notifications
Deliver the right information, in the right place, at the right time, and to the right audience.
Visible results, not just promises.
K-NOW supports users exactly when they need it: less support, faster skill development, and measurable adoption.
Support calls
Thanks to context-sensitive guidance and help available directly within the tool.
Training time
Courses available exactly when the user needs them.
Adoption
Business processes are better understood and applied on a daily basis.
Management
Usage and user experience data to track progress and prioritize actions.
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Insights to guide your digital strategy.
Quickly view key metrics for traffic and usage.
Leverage the data in your own management and reporting tools.
Track how often users view the guides and their progress.
Cross-reference actual usage with user feedback and expressed satisfaction.
K-NOW integrates with your web-based business applications.
CRM, ERP, HRIS, PLM, CMMS, procurement, SaaS, progressive web apps, or on-premises environments.
SAP S/4HANA
Support finance, procurement, logistics, and human resources processes.
Dynamics 365
Simplify CRM and ERP workflows in the Microsoft Dynamics suite.
Salesforce
Interactive guide, built-in support, and real-time insights.
Workday
Streamline HR, finance, and payroll processes directly within the workflow.
3DEXPERIENCE
Guide users through product lifecycle, engineering, and collaboration workflows.
All Applications
Explore all the business applications K-NOW can support and find the right fit for your organization.
Three clients, three different contexts, one common need for autonomy.
Click on a client to view their testimonial and feedback.
BPCE Simplifies Adoption of Its Banking Apps
BPCE Solutions Informatiques is deploying K-NOW—known internally as “Guidance”—to provide advisors with direct support within their applications and to secure business workflows.
Read the customer story
Airbus supports its employees with the K-NOW digital guidance tool
Airbus uses the K-NOW digital adoption platform to guide its employees directly within their business applications.
Read the case study
France Travail supports the adoption of more than 150 business applications
France Travail relies on K-NOW digital guidance to deliver context-sensitive help directly within its applications, facilitate the adoption of updates, and empower users.
Read the case studySupport, train, and measure—all within a single experience.
Three complementary solutions to accelerate digital adoption at every stage of the user journey.
Hands-On Training
Create realistic, interactive simulations to learn, practice, and evaluate without affecting production.
Guide Users Through the Workflow
Deliver messages, guidance, and resources directly within business applications.
Measure Actual Usage
Track engagement, measure adoption, and identify ways to optimize your applications.
Everything You Need to Know About K-NOW.
What is K-NOW?
K-NOW is a digital adoption platform designed to facilitate the onboarding and daily use of various business applications.
How does K-NOW improve digital adoption?
K-NOW offers onboarding journeys, smart guidance, and alerts tailored to user profiles. It’s a no-code solution.
What types of applications are supported?
K-NOW is compatible with web applications and progressive web apps: CRM, ERP, HRIS, PLM, CMMS, and procurement—whether SaaS or on-premise.
Is K-NOW suitable for an international audience?
Yes. K-NOW’s help and guidance are multilingual to support each user in the language of their choice.
Discover K-NOW on your own business tools.
A personalized demo based on your processes, applications, and user groups.