Success story · Retail & store network

Yves Rocher trains its network on its new point-of-sale system.

5 000 partners and advisors across more than 700 stores have to get to grips with Cegid Retail Y2. K-STUDIO reproduces the till so everyone can practise before handling real transactions.

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K-Studio

Exercise 2 of 8Score 100 %

Simulation

Retail Y2

Product return

Receipt numberPurchase dateReturn reasonItemRefund methodAdvisor

Retail Y2

Product returnConfirmed

Receipt numberPurchase dateReturn reasonStore creditItemRefund methodAdvisor

iYour turnSelect the return reason.!AlmostThis field is the receipt number, not the reason.✓Well doneReason selected, the return can now be confirmed.

5 000partners and advisors trained

700stores covered by the deployment

77training items created with K-STUDIO

The context

Changing the point-of-sale system across a whole network.

Yves Rocher is modernising its point-of-sale system by rolling out Cegid Retail Y2 in its stores. The transformation reaches 5 000 partners and advisors across more than 700 outlets, with an extra challenge: keeping newcomers trained long after the rollout.

The blind spot

In a store, you do not leave the till to go and train.

The network is scattered, teams turn over, and an advisor recruited six months after the switchover never attended the initial training. The content therefore has to stay available well beyond the project.

The initial trainingYou discover the till before the store opens.

A few months laterA new advisor arrives, the session is long gone.

The step that blocksThe customer is waiting at the till, and the action is unfamiliar.

The scope

The applications covered by the deployment.

Cegid Retail Y2→

Point of sale and PIM portal, more than 700 stores

In production

The solution

Practising on the till, with no risk for real transactions.

A blended path, classroom and e-learning, built into the internal LMS.

Seventy-seven items

The main point-of-sale processes are reproduced as realistic simulations.

Classroom and e-learning

The modules fit into the internal LMS and complement the sessions run in store.

The till and the PIM portal

The set-up covers Cegid Retail Y2 and the intranet portal used day to day.

Localised for Belgium

After the success in France, a large part of the training was adapted into Flemish and Walloon.

K-Studio

Today’s sales

ReceiptRecord a return

Product return

ItemMoisturising cream 50 mlReasonWrong sizeRefundStore creditConfirm the return

✓Exercise completedScore100 %

✓Open the relevant receipt.
✓Select the returned item.
✓Check, then confirm the return.

Tutoring×

Open the relevant receipt.Select the returned item.Check, then confirm the return.

Step 1 of 3Step 2 of 3Step 3 of 3

Guided exerciseSimulation mode

The results

Training that is consistent, reusable and suited to a wide network.

Faster skills build-up

The teams get familiar with the new processes before the rollout in store.

Consistent training

Every store has the same content, covering the same business processes.

Simpler onboarding

New advisors are trained lastingly from the existing content, well after the project.

An international rollout

The modules can be localised to support other markets, as was the case in Belgium.

The solution deployed

The solution deployed.

K-STUDIOApplication simulator

A replica of the till, with no risk for real transactions.

K-STUDIO reproduces Cegid Retail Y2 and the PIM portal as simulations. Advisors replay the till actions as many times as needed, with no effect on real sales.

Discover K-STUDIO→

77 items covering the point-of-sale processes
Built into the internal LMS
Localised into Flemish and Walloon
No impact on the real environment

Frequently asked questions

What we are asked about this deployment.

Is the content still used after the rollout?

Yes, and that is one of the main uses. The 77 items stay available on the internal LMS. K-STUDIO is therefore used to train new advisors in store, long after the switchover, without calling a trainer back in.

Which applications are covered?

In production:Cegid Retail Y2 and the PIM portal→(point of sale and intranet, more than 700 stores).

How large is the deployment?

5 000 partners and advisors trained across more than 700 stores, with 77 training items created and part of them localised for the Belgian market.

What does it change day to day?

Consistent training. Every store has the same content covering the same processes. Simpler onboarding. New advisors are trained from the existing content, well after the project.

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