Success story · Public sector & forestry

France's National Forests Office supports its teams on Microsoft Dynamics.

Four renewed applications, staff spread across the whole country and very different employment statuses. Help arrives in the screen, at the moment yesterday's habit stops working.

Request a demo See the results

kSTEP 2 / 3Log the activity you completed.

kSTEP 1 / 3Open the account record.kSTEP 3 / 3Move the opportunity forward here.

K-NOW

Step-by-step guidance

Create an opportunity

K-STUDIO

Train yourself

Qualify a lead

Issue a quote

8,000users covered

4business and HR applications

51items published in SICABOIS

Context

Legacy tools replaced, working habits to change.

France's National Forests Office manages the country's public forests and supports local authorities in looking after their natural spaces. Its teams rely on business applications and human resources tools that have been renewed in recent years.

The blind spot

Training prepares people, it does not stay with them.

Replacing an existing tool is not only a technical question: users have to leave settled habits behind. The ONF needed to support that change in practice without multiplying training sessions, for populations with very different employment statuses: permanent staff, contract staff, temporary staff, hosted users and paid volunteers.

Initial trainingPeople learn the tool before they really use it.

A few weeks laterThe application is only used now and then.

The step that blocksNo one is around at the moment it matters.

Scope

4 applications, two already live.

SICABOIS on Microsoft Dynamics CRM→

Business application, 51 items and around 150 daily users

Live

Winpaie+RH

Payroll and human resources, around 50 daily administrators

Live

SICABOIS on Microsoft Dynamics Finance & Operations→

ERP side, content coming

Coming soon

Oracle HCM

HR information system, content coming

Coming soon

The solution

Guidance deployed on the business side as well as the HR side.

K-NOW runs inside the working environment of the staff, whatever workstation they connect from.

Inside SICABOIS

Fifty-one items cover the main journeys of the business application.

For HR administrators

Dedicated content supports the switch to the new payroll tool.

No constraint of place

Content is available from any workstation, with nothing to install.

Extendable

The two remaining applications will join the setup when they go live.

kSTEP 2 / 3Log the activity you completed.

kSTEP 1 / 3Open the account record.kSTEP 3 / 3Move the opportunity forward here.

K-NOW

Step-by-step guidance

Create an opportunity

K-STUDIO

Train yourself

Qualify a lead

Issue a quote

Results

Support that follows the pace of the go-lives.

Fifty-one items

The main SICABOIS journeys are covered and consulted by around 150 users every day.

Help at the moment of use

Staff find the right steps again in the screen, without depending on a training session.

Very different audiences

The same setup addresses business users and human resources administrators alike.

An extendable base

2 applications already publish content, the other two will follow.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Guide users at the right moment, in the right tool.

Make business applications easier to use with step-by-step guidance, contextual help and targeted messages built into the working environment.

Discover K-NOW →

Application GPS and step-by-step guidance
Contextual help and information
Rollout across several business applications
Updates with no work on the application itself

Frequently asked questions

What people ask us about this roll-out.

Does K-NOW replace training at Office National des Forêts?

No. Initial training stays in place to prepare people. K-NOW takes over inside the application, at the moment someone gets stuck on a step, sometimes long after the session. The setup stays hybrid.

Which applications are covered?

Live : SICABOIS on Microsoft Dynamics CRM→ (Business application, 51 items and around 150 daily users) and Winpaie+RH (Payroll and human resources, around 50 daily administrators). Coming soon : SICABOIS on Microsoft Dynamics Finance & Operations→ (ERP side, content coming) and Oracle HCM (HR information system, content coming).

How large is the roll-out?

8,000 users covered, 4 business and HR applications and 51 items published in SICABOIS.

What does it change day to day?

Fifty-one items. The main SICABOIS journeys are covered and consulted by around 150 users every day.

They trust us