Success story · Retail & network

Intermarché secures the adoption of three applications for 54 000 users.

The LOREA programme rolls out Gold Shop, Gold Shop Mobile and Uniref at head office, in stores and in the field. K-STUDIO prepares users before the switchover; K-NOW then supports them inside the applications.

Request a demo See the results

K-Studio

Exercise 2 of 8Score 100 %

Simulation

Gold Shop

Store orders

Gold Shop

Supplier orderConfirm the order

SupplierStoreDelivery dateStatus

iYour turnOpen the fresh produce order.!AlmostThat is not the right order, try again.✓Well doneThe order opens, now check the quantities.

54 000users supported, 35 000 of them on the move

3business applications covered by the programme

2 200learning items produced with K-STUDIO

The context

Modernising three applications for an entire network.

The LOREA programme covers the rollout of Gold Shop, Gold Shop Mobile and Uniref to head-office staff, stores and field populations. With 54 000 target users, 35 000 of them on the move, Intermarché and Accenture had to go beyond a classic training approach.

The blind spot

Training fifty-four thousand people does not fit in a classroom.

Three quarters of the users work on the move, in stores, far from a workstation and a training session. The content has to reach them where they are, before the switchover and then at the moment of the action.

The initial trainingYou discover the new applications before the switchover.

On go-live dayThe action comes up in the store, not in the classroom.

The step that blocksNobody left alongside, and the support desk saturates.

The scope

The applications covered by the deployment.

Gold Shop→

Head office, stores and field, 54 000 users

In production

The solution

Prepare before the switchover, support afterwards.

Two complementary solutions, used at every stage of the LOREA programme.

Thirteen authors trained

The project teams produce and update the K-STUDIO content themselves.

Industrialised production

2 200 learning items were produced for the three applications in the programme.

Three hundred and ninety-five guidance paths

The K-NOW guidance extends the training directly inside the applications.

Reused content

The training content serves as the basis for the operational help, which speeds up its production.

Gold Shop

kSTEP 2 / 3Adjust the quantities received.

kSTEP 1 / 3Open the order to be checked.kSTEP 3 / 3Confirm the receipt here.

K-NOW

Step-by-step guidance

Check a goods receipt

K-STUDIO

Train

Place a supplier order

Correct a stock discrepancy

The results

Putting usage at the heart of the programme’s success.

Faster skills build-up

Users prepare through the simulations and find help again at the moment of acting.

Fewer errors

The contextual guidance secures the operations and gives access to the useful information without leaving the screen.

A consistent rollout

The project teams spread consistent practices and messages across the whole network.

A secured investment

The approach aims to control the risks of change and to speed up the return on application investment.

The solution deployed

The solutions deployed.

K-STUDIOApplication simulator

Practising on a replica, before the switchover.

K-STUDIO reproduces Gold Shop, Gold Shop Mobile and Uniref so everyone can replay their business actions as many times as needed, without touching real data.

Discover K-STUDIO→

2 200 learning items produced
Thirteen authors trained at Intermarché
Exercises replayable before go-live
No impact on the real environment

K-NOWDigital adoption platform

Being guided inside the application, after the switchover.

K-NOW takes over once the applications are live, with 395 guidance paths planned and help displayed directly on the current screen.

Discover K-NOW→

395 step-by-step guidance paths planned
Contextual help and information
Targeting head office, store or field
Updates without touching the applications

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at Intermarché?

No. The K-STUDIO simulations prepare users before the switchover. K-NOW takes over inside the application, at the moment someone gets stuck on a step, in store as well as at head office.

Which applications are covered?

In production:Gold Shop, Gold Shop Mobile and Uniref→(head office, stores and field, 54 000 users).

How large is the deployment?

54 000 target users, 35 000 of them on the move, three applications, 2 200 learning items produced and 395 guidance paths planned, with Accenture as integration partner.

What does it change day to day?

Faster skills build-up. Users prepare through the simulations and find help again at the moment of acting. Fewer errors. The guidance secures the operations without leaving the screen.

They trust us