HSBC prepares 10,000 employees for the rollout of HUB through simulation.
To support the rollout of HUB, its global web portal, HSBC relies on K-STUDIO to train employees through hands-on practice on key business processes.
The application simulator for hands-on training, with no risk to the live environment.
Deliver large-scale training before the rollout of a global banking portal.
As part of the HUB project, HSBC needed to prepare 10,000 employees for key business processes before the new global web portal went live. The goal: enable them to practice in a realistic, reusable simulated environment.
Supporting a major IT transformation following the acquisition of CCF.
At the time of the project, the banking group operates in 83 countries and has more than 310,000 employees. As part of an IT integration following the acquisition of CCF, HSBC aims to improve the efficiency of its customer-focused banking information system.
The group then introduces new IT platforms, including HUB, a global web portal designed to become a major gateway to the group’s applications.
Prepare users before HUB goes live.
Train at scale
Prepare 10,000 employees before the rollout of the new global web portal.
Learn by doing
Enable employees to practice in a simulated environment before using the live application.
Cover key processes
Train users on key business processes, including lending, savings and wealth management.
Make training sustainable
Provide reusable content for onboarding and recurring training across different user groups.
K-STUDIO for hands-on training in a simulated environment.
HSBC was looking for a sustainable learning solution. The bank chose to create hands-on training content in the form of simulated exercises produced with K-STUDIO.
A sustainable training program maintained beyond the initial rollout.
10 000 employees trained
HSBC prepared 10,000 employees to use HUB through simulation exercises.
70 user groups supported
The program addressed a wide range of profiles and training needs across the bank.
200 simulated business processes
The content provides lasting coverage of the processes required to train different user groups.
Sustained use
The Learning & Development team continues to maintain the simulations to onboard new employees and deliver recurring training.
Immersive training to build confidence from day one and sustain skills over time.
Risk-free practice
Employees can practice processes before working in the live application environment.
Rollout readiness
Training ahead of HUB prepares the relevant user groups before go-live.
Training across user groups
The program supports 70 distinct user groups with content tailored to key business processes.
Reusable content
The 200 simulated processes remain available for onboarding and recurring training initiatives.
Train employees through hands-on practice with realistic simulations.
HSBC relies on K-STUDIO to create simulated exercises around business processes and deliver a sustainable training program.
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Prepare your employees for success before go-live.
Discover how K-STUDIO lets you create interactive simulations of your business applications to enable hands-on learning, support successful rollouts and sustain skills over time.
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