Demo
Success story · Banking

BFM supports the switchover of its core banking system.

Banque Française Mutualiste is migrating to a new core banking system. K-NOW, installed on premise, guides the 230 users concerned directly inside the new applications.

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kSTEP 1 / 3Open the account opening file.
kSTEP 2 / 3Choose the account type.kSTEP 3 / 3Approve the file.
K-NOW
Step-by-step guidance
Open an account end to end
K-STUDIO
Train
Practise before the switchover
Check an identity document
230users supported
1on-premise installation, inside the BFM environment
2teams co-producing: Deloitte and BFM
The context

A migration to a new core banking system.

Banque Française Mutualiste is migrating to a new core banking system made up of several applications, among them Sopra Banking Software, formerly Sab. 230 users are concerned.

The blind spot

On switchover day, everyone discovers the screens in production.

A core banking migration changes screens, journeys and rules at the same time. Training prepares, but it is in production, on a real file, that hesitation appears.

Initial trainingThe new system is presented before the switchover.
Switchover dayReal files arrive on the new screens.
Where it stallsNobody alongside at the moment of approval.
The scope

The applications covered by the programme.

New core banking system

Several applications, including Sopra Banking Software, 230 users

Live
The solution

An in-app GPS installed inside the bank’s own environment.

During framing, the Deloitte Change team recommended an innovative support solution. BFM selected the Knowmore in-app GPS and installed K-NOW on premise, inside its own environment.

On-premise installation

K-NOW is installed inside the BFM environment, not as a hosted service.

Co-produced guidance

Deloitte and BFM produce the guidance for the users together.

Co-produced messages

The support messages are also written jointly.

Joint storyboards

Production is based on storyboards built jointly by the teams.

kSTEP 1 / 3Open the account opening file.
kSTEP 2 / 3Choose the account type.kSTEP 3 / 3Approve the file.
K-NOW
Step-by-step guidance
Open an account end to end
K-STUDIO
Train
Practise before the switchover
Check an identity document
The results

A programme focused on adopting the new system.

230 users supported

The programme covers every user concerned by the change of information system.

A controlled installation

K-NOW is installed on premise, inside the BFM environment.

Content built by two teams

Guidance, messages and storyboards are co-produced by Deloitte and BFM.

An approach recommended at framing

The Deloitte Change team had recommended considering an innovative solution from the framing stage.

The solution deployed

The solution deployed.

K
K-NOWDigital adoption platform

Being guided inside the new system, at the moment of the action.

K-NOW overlays step-by-step guidance and contextual messages onto the applications of the new system, without modifying the applications themselves.

Discover K-NOW→
  • Step-by-step guidance inside the application
  • Contextual messages and information
  • On-premise installation available
  • Content built with the project teams
Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at BFM?
No. Training prepares the users before the switchover. K-NOW takes over inside the new applications, at the moment someone hesitates on a real file.
Which applications are covered?
Live: the new core banking system, which includes several applications, among them Sopra Banking Software, formerly Sab.
How is K-NOW installed?
On premise, inside the Banque Française Mutualiste environment, rather than as a hosted service.
Who produces the support content?
Deloitte and BFM, together. The guidance and the messages are built from storyboards drawn up jointly by the two teams.
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Your project

Make your business applications easier to adopt.

See how K-NOW guides your teams directly inside their tools, shortens the learning curve and reduces the load on support.

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