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Salesforce user adoption
K-NOW facilitates the adoption of Salesforce, whether Sales Cloud, Marketing Cloud, Salesforce Lightning or Service Cloud, with interactive guides integrated directly into the interface. This approach enables your teams to quickly familiarize themselves with the tool, while reducing training requirements and support requests, for increased productivity and an optimal user experience.
From the first steps to autonomy, with concrete, measurable results
Parcours utilisateur type
Onboarding guidé
Optimize Salesforce adoption: A complete solution for your teams
Aide contextuelle
Salesforce is the ideal platform for creating business applications and centralizing your data, while offering powerful solutions for improving sales, customer service, marketing and e-commerce. It enables your teams to sell more effectively, streamline services, and improve customer satisfaction and loyalty thanks to a centralized view of every interaction. What's more, Salesforce optimizes your marketing actions and boosts the impact of your campaigns through personalized experiences and multi-channel approaches.
Mesure & amélioration continue
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CAC 40 customers
referenced by UGAP and RESAH
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Countries
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Millions of users
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Business applications for several customers
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Testimonials
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"The flexibility of the solution, its adaptability to the agendas of the people being trained and its availability at all times make it an ideal tool for continuous training, consolidating and securing the transformation. Deputy Managing Director, in charge of transformation projects at Agence ANRU."
"Today our Customer Support teams are autonomous and responsive when it comes to creating and updating help or introducing new Qrew features. Chloé Quick MS."
"BNP wanted to enable branch advisors in close contact with customers and prospects to demonstrate "Mes Comptes" and guide them remotely when necessary. The bank also wanted to offer its customers a hands-on solution to familiarize themselves with "Mes Comptes" without the risk of making mistakes with their personal accounts.
Result: The number of unique visitors to the "Mes Comptes" simulator increased by 250%, with 24,000 unique visitors per month."
Discover our white papers
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Get the most out of your software
Our solutions
Create 100% realistic software teaching exercises for hands-on training. Cut costs on training environment maintenance.
Step-by-step exercises
Guided tours or videos
Quizzes - Evaluations
100% realistic SCORM® format
Broadcast messages and walkthroughs on top of your applications. Offer business assistance within the workflow. Improve user experience and software adoption.
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Onboarding - Feedback by user profile
Intelligent and conditional guidance
Instant access to all your content
Multilingual and localized
Track key indicators and measure user engagement as well as digital adoption of your applications. Make the most of your investments.
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Real-time KPIs
User engagement indicators
Assessment of user adoption
Suggestions for optimizing digital adoption
Optimize Salesforce adoption: A complete solution for your teams
Salesforce user adoption
K-NOW facilitates the adoption of Salesforce, whether Sales Cloud, Marketing Cloud, Salesforce Lightning or Service Cloud, with interactive guides integrated directly into the interface. This approach enables your teams to quickly familiarize themselves with the tool, while reducing training requirements and support requests, for increased productivity and an optimal user experience.
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Disseminate the right information at the right time
Train your users directly in Salesforce
Improve input quality and reduce errors
Success stories
Find out how Knowmore is redefining digital adoption: inspiring stories of transformation where companies use our solutions to be on top of their digital tools and reach new heights.
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