Orange supports the adoption of more than 110 business applications.
Since 2001, Orange has relied on K-NOW to guide users directly within their applications and provide contextual, just-in-time assistance exactly when they need it.
The in-app GPS that guides users directly within their business tools.
Deliver assistance directly within applications, exactly when users need it.
Orange uses K-NOW to support users within their business applications through contextual assistance that can identify where they are, analyze the actions they perform, and provide advice, alerts, or guidance tailored to the situation.
Providing long-term support across a vast and constantly evolving application landscape.
The collaboration between Orange and Knowmore began in 2001, when K-NOW was first piloted at France Telecom. Over the years, the solution was progressively extended across many of the Group’s business environments.
Enterprise, IT, Fibre, professional services, retail stores, network, marketing, customer services, after-sales support, and billing and collections: the diversity of the areas covered requires a support solution that can integrate easily with existing tools and evolve alongside them.
Guiding users at scale without adding complexity to business applications.
Just-in-time assistance
Provide assistance at the exact moment a user encounters a need or difficulty within an application.
Contextual guidance
Identify the user’s position and provide advice, alerts, or guidance tailored to the actions being performed.
Multi-application deployment
Extend user support across a large number of applications and business areas within the Group.
Flexible content updates
Update support messages without requiring a new release of the source application.
K-NOW, an in-app GPS that supports users directly within their tools.
Independent of the source application, K-NOW identifies the user context and can display advice, alerts, or provide guidance throughout a data-entry process. Content can be updated without requiring a new release of the supported application.
A solution deployed across more than 110 applications and numerous business areas.
110th application milestone
Orange reported reaching its 110th application supported by K-NOW by the end of 2020.
Multi-business coverage
K-NOW is deployed across many areas, including IT, Fibre, professional services, retail stores, network, marketing, customer services, after-sales support, and billing and collections.
Long-term deployment
Initiated in 2001, the collaboration has continued over the long term, with K-NOW progressively extended to new applications.
Orange Digital Award
In 2014, Orange awarded Knowmore the Orange Digital Coaching Trophy as part of an innovative project led by the Group IT Department.
Integrated assistance that makes applications easier to use every day.
Help at the moment of need
Users receive contextual information directly within the application they are using.
Guidance throughout user journeys
K-NOW can guide users step by step throughout a data-entry task or application process.
Large-scale deployment
The solution can be extended across many applications and adapted to very different business contexts.
More agile content
Help messages can be updated without requiring a new release of the source application.
Support users directly within their business applications.
Orange relies on K-NOW to provide contextual help, advice, and guidance as close as possible to actual user needs.
Discover more success stories.
Discover how other organizations support employees in adopting their business applications with Knowmore.
Orange transforms OMEGA training with a simulated training environment.
To train the 5,000 advisors using OMEGA, Orange relies on K-STUDIO to realistically and easily reproduce the application’s business processes.
Crédit Agricole supports 65,000 employees on its new core banking system
Crédit Agricole relies on Knowmore to support skills development for employees across its 39 Regional Banks with 250 interactive training modules.
RATP simplifies onboarding and accelerates Workday adoption with K-NOW
RATP is modernizing its HRIS with Workday and relies on Knowmore solutions to train users, guide them through HR processes, and support successful adoption of the new system.
Guide your users directly within their business applications.
Discover how K-NOW can provide contextual help at the moment of need, guide users step by step, and support the adoption of your applications at scale.
Request a demo