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Industry · Manufacturing

Knowmore drives the adoption of industrial software, from the design office to the shop floor.

PLM software such as Windchill or Teamcenter, MES systems, ERP such as SAP S/4HANA, CMMS: your industrial teams work in demanding applications, across several sites and languages. Knowmore guides every user inside the application, trains them on simulations before go-live and measures actual usage.

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They trust us
40%of CAC 40 companies work with Knowmore
+400business applications whose adoption Knowmore drives
70countries where Knowmore solutions are deployed
+7Musers guided or trained with Knowmore
Manufacturing software adoption

Industrial software only creates value when it is used well.

Industrial software runs design, production, maintenance, logistics and quality: PLM for the product lifecycle, MES for shop floor execution, ERP for planning and purchasing, CMMS for maintenance, WMS for the warehouse, QMS for quality. Each one holds data that feeds the others.

The domino effect

One wrong entry spreads from one system to the next.

Each industrial application feeds the next one: an entry error upstream travels down the chain, all the way to the shop floor. Application adoption therefore drives quality, lead times and traceability.

PLM: a part numbered incorrectly

The design office creates a part that does not follow the numbering rules.

ERP: a wrong bill of materials

The part flows into the manufacturing BOM and into purchasing requirements.

Shop floor: a blocked production order

The operator cannot find the right component; production waits.

Manufacturing challenges

Four constraints specific to manufacturing projects.

Multiple sites, diverse user groups, fixed cutover dates, applications that keep changing: change management in manufacturing faces constraints that office projects do not.

  1. Aligning sites and countries

    The same processes must run the same way in every plant, whatever the working language. At Safran Seats, Knowmore harmonises Windchill practices across 10 sites in 5 countries.

  2. Very different user groups

    Designers, manufacturing engineers, quality, purchasing, operators and technicians use different screens at a different pace. Each profile gets the help that matches its task.

  3. Fixed-date cutovers

    An ERP, MES or WMS go-live leaves no room for improvisation. Teams arrive trained on day one, without having tested their tasks on production.

  4. Applications that keep changing

    Upgrades, new processes, new sites: documentation ages fast. With K-NOW, business teams update the in-app guides themselves, as they do at Gerflor.

The users

Six user groups, six ways of using the industrial system.

Each profile has its own screens, pace and typical mistakes. Knowmore targets guides and simulations by role, site and language.

Designers and design office

PLM and CAD: parts, BOMs, change requests.

  • Parts created according to numbering rules
  • Complete change requests and change orders
  • Design reviews started with the right reviewers

Manufacturing engineering

PLM, ERP: routings, manufacturing BOMs, transfers.

  • From engineering BOM to manufacturing BOM
  • Routings and work centres kept up to date
  • Reliable transfer to the ERP

Production operators

MES: production orders, confirmations, inspections.

  • Production confirmations at the workstation
  • Inspections and non-conformities recorded
  • Simulation training before start-up

Maintenance technicians

CMMS: work requests, work orders, spare parts.

  • Work orders filled in and closed
  • Time and parts booked to the right asset
  • Reliable history for preventive maintenance

Logistics staff

WMS and ERP: receiving, picking, shipping.

  • Tasks rehearsed on simulation before go-live
  • Exceptions handled without calling support
  • The same practices in every warehouse

Quality, purchasing and finance

QMS, procurement, ERP: non-conformities, purchase requests, closings.

  • Complete incident reports and corrective actions
  • Purchase requests that follow the process
  • The same rules on every site
The Knowmore answer

Guide, train, measure: three levers for your industrial teams.

The three solutions work on top of your applications without changing them, and combine according to your project phase.

K-NOW · Guide

The right step, right inside the application.

K-NOW guides users step by step in the PLM, MES or ERP, at the moment they perform their task. Help is triggered by screen, profile, business role or site.

  • Help at the right moment, in the user’s screen
  • Targeting by screen, profile, role or site
  • Content maintained by your business teams
Explore K-NOW →
Industrial software

PLM, MES, ERP, CMMS: the Knowmore answer for each software family.

Choose your project: the critical tasks, the Knowmore answer and the detailed use case.

Designers, manufacturing engineers and purchasing in the same PLM.

A PLM project changes design office habits: part numbering, change management, design reviews. K-STUDIO trains designers on simulations of Windchill, Teamcenter or 3DEXPERIENCE; K-NOW then guides every change request in the screen. At Safran Seats, 80 Windchill processes are guided across 10 sites.

See the PLM implementation use case →
Change management

Change management in manufacturing: Knowmore steps in at every project phase.

An industrial software project unfolds in four phases. Knowmore combines its three solutions according to the phase.

  1. Scoping: measure the starting point

    K-VALUE measures usage of the current tools and highlights the screens where users get stuck. The training plan starts from these facts.

  2. Before cutover: train on simulation

    K-STUDIO replicates the screens of the future application. Each user group rehearses its tasks and takes an assessment, without touching production.

  3. Cutover: guide inside the application

    From day one, K-NOW guides users step by step in their screen. Simple questions no longer reach the support desk.

  4. Operations: measure and adjust

    K-VALUE tracks adoption by site and user group; business teams update the K-NOW guides with every upgrade.

Training and guidance

What changes when Knowmore guides and trains your industrial teams.

Classic materials remain useful. Knowmore adds help at the moment of the task and usage measurement.

×Classic materials and sessions
  • When help arrives: Before start-up, in a classroom or e-learning
  • Practice environment: Training environment to prepare and maintain
  • Updates: Documents to rework with every upgrade
  • Sites and languages: One session per site and language
  • Follow-up: Attendance sheets
✓With Knowmore
  • When help arrives: Before cutover on simulation, then in the screen at the moment of the task
  • Practice environment: K-STUDIO simulations that replicate the screens, without touching production
  • Updates: K-NOW guides updated by business teams
  • Sites and languages: Content targeted by site, role and language
  • Follow-up: K-VALUE usage indicators by application, site and user group
They rely on Knowmore

Manufacturers who rely on Knowmore every day.

Aerospace, defence, semiconductors, energy: the same methods, applied to different applications and user groups.

All success stories
Safran SeatsAerospace · PLM
80guided processes in Windchill

Knowmore accelerates the adoption of PLM Windchill at Safran Seats and harmonises practices across 10 sites in 5 countries.

Read the success story
Safran Aircraft EnginesAerospace · Technical applications
8,000GIDEK users

Knowmore drives the adoption of 4 technical applications at Safran Aircraft Engines.

Read the success story
IFP Energies nouvellesEnergy · ERP and project management
2,000Cegid XRP users

Knowmore drives the adoption of Cegid XRP and Planisware (450 users) at IFPEN.

Read the success story
SoitecSemiconductors · Procurement
1,200Oracle iProcurement users

Knowmore drives the adoption of Jaggaer (250 users) and Oracle iProcurement at Soitec.

Read the success story
GerflorManufacturing · CRM
630Microsoft Dynamics users

Knowmore drives the adoption of Microsoft Dynamics at Gerflor, where business teams update the guides themselves.

Read the success story
Industrial software

Industrial software whose adoption Knowmore drives.

Each software has its own page: guided processes, training and customer proof.

PLM

Windchill

Guide design offices through change requests and design reviews.

Adoption of Windchill
PLM

3DEXPERIENCE

Guide designers and manufacturing engineers on the Dassault Systèmes platform.

Adoption of 3DEXPERIENCE
MES

Siemens Opcenter

Prepare operators for shop floor screens before start-up.

Adoption of Siemens Opcenter
CMMS

IBM Maximo

Guide technicians all the way to complete work order closure.

Adoption of IBM Maximo
ERP

SAP

Train production, purchasing and finance on SAP S/4HANA before go-live.

Adoption of SAP
+400 applications

All applications

SAP EWM, Teamcenter, Polarion, AVEVA PI, Carl Source, Infor LN, Jaggaer, Planisware and every other application whose adoption Knowmore drives.

See the applications
FAQ

Industrial software adoption: your questions.

What is industrial software?
Industrial software runs part of a manufacturer’s value chain: PLM manages the product lifecycle, MES tracks production execution on the shop floor, ERP plans resources, purchasing and finance, CMMS organises maintenance, WMS runs the warehouse and QMS manages quality. Knowmore drives the adoption of this software with its users.
What is PLM software?
PLM (product lifecycle management) software manages product data across its whole lifecycle: parts, bills of materials, CAD documents, change requests and approvals. Windchill, Teamcenter and 3DEXPERIENCE are widely used examples. Knowmore drives their adoption by designers, manufacturing engineers and purchasing teams. At Safran Seats, 80 Windchill processes are guided across 10 sites.
What is an MES system?
An MES (manufacturing execution system) runs and records production in real time: production orders, confirmations, inspections and traceability. Knowmore drives its adoption by operators: they practise the shop floor screens on simulation before start-up, then K-NOW guides them station by station, in Siemens Opcenter for example.
What is industrial software adoption?
Industrial software adoption is the ability of teams (designers, operators, technicians, logistics staff) to run their processes in the application, with the right steps and complete data, on every site. Knowmore drives it with three solutions: K-NOW guides each task inside the application, K-STUDIO trains users on simulations before cutover, K-VALUE measures usage to fix friction points.
Which industrial software does Knowmore cover?
Knowmore drives the adoption of PLM systems (Windchill, Teamcenter, 3DEXPERIENCE), MES (Siemens Opcenter), ERP (SAP, Infor LN, Oracle E-Business Suite), CMMS (IBM Maximo, Carl Source, SAP PM), WMS (SAP EWM), procurement software (Jaggaer, Oracle iProcurement) and in-house applications.
Does the application need to be modified to deploy K-NOW?
No. K-NOW runs on top of the application and triggers its help by screen, action, profile or site, without changing the software or its configuration.
How do you run ERP and MES training before go-live?
K-STUDIO replicates the application’s screens in simulations. Users rehearse the tasks of their workstation before production starts, without touching the live environment, then take an assessment.
How do you make CMMS training work for maintenance technicians?
CMMS training works when help follows the technician into the field. K-NOW guides work order entry and closure in IBM Maximo, Carl Source or SAP PM, and K-VALUE shows the steps where entries remain incomplete.
What does change management look like for an industrial software project?
It follows the four project phases: measure baseline usage, train each user group on simulation before cutover, guide users inside the application from day one, then measure adoption by site to adjust the guides.
Do the guides work across several sites and languages?
Yes. At Safran Seats, 80 Windchill processes are guided across 10 sites in 5 countries, in 2 working languages. Content is targeted by site, role or language.
How do you measure the adoption of industrial software?
K-VALUE provides dashboards, user journeys and usage indicators by application, user group or site. Airbus relies on K-VALUE to spot the steps where users drop off and prioritise improvements.
Let’s talk about your industrial project

Your teams deserve software they master from day one.

A demo on your own application: your users guided step by step in their own screen, with the indicators to track their progress.

Book a demoSee use cases