Sodexo explains its indicators to 10 000 managers.
As part of the STEP project, K-NOW places the explanations directly inside Microsoft Power BI: 350 stickers and 10 guided tours, tailored to the manager’s profile and country.
An international project to make better use of performance data.
The STEP performance management project is run from the United States. It addresses site managers and their entire reporting line, who have to analyse and understand what Microsoft Power BI returns.
An indicator on screen is not an indicator understood.
The report opens, the figures are there. What remains is knowing exactly what each indicator measures, and how to read it in the context of a given country. That is where the manager stops.
The application covered by the programme.
Microsoft Power BI
STEP project, 10 000 managers concerned across 34 countries
The explanation sits next to the figure.
K-NOW works directly inside Microsoft Power BI. The explanations cover KPIs and operating data, and vary according to the manager’s profile and the country concerned.
350 contextual stickers
Every sensitive indicator carries its explanation, on the screen where it appears.
10 guided tours
Reading and analysing the data is guided step by step.
Differentiated messages
The content adapts to the manager’s profile and the context of their country.
Skills transferred
The Sodexo project team was trained in 2020 to maintain the content itself.
Daily help to understand the data.
Easier ownership
Managers find the explanation of the KPIs without leaving Power BI.
Daily use
150 unique users rely on the contextual help every day.
Help suited to the field
The content takes the manager’s profile and the country of the site into account.
Autonomous teams
The Sodexo project team has maintained and developed the content since 2020.
What we are asked about this deployment.
Does K-NOW replace training at Sodexo?
Which application is covered?
How does the help adapt to each country?
What does it change day to day?
Discover more success stories.
Michelin trains its teams on Oracle E-Business Suite
Interactive simulations to learn financial processes through practice.
Read the success story→
Airbus supports its employees with K-NOW
Contextual help delivered inside business applications, across an international ecosystem.
Read the success story→
RATP prepares the switchover of its HR system
41 procedures replayed in real conditions to prepare the teams before go-live.
Read the success story→Make your business applications easier to adopt.
See how K-NOW guides your teams directly inside their tools, shortens the learning curve and reduces the load on support.