Success story · Services & performance management

Sodexo explains its indicators to 10 000 managers.

As part of the STEP project, K-NOW places the explanations directly inside Microsoft Power BI: 350 stickers and 10 guided tours, tailored to the manager’s profile and country.

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Power BI

kSTEP 1 / 3Open the STEP report.

kSTEP 2 / 3Choose the country of the site.kSTEP 3 / 3Display the explained indicator.

K-NOW

Step-by-step guidance

Read an indicator with its explanation

K-STUDIO

Train

Practise on a new report

Compare two periods

10 000managers concerned by the STEP project

34countries covered

350contextual stickers in Microsoft Power BI

The context

An international project to make better use of performance data.

The STEP performance management project is run from the United States. It addresses site managers and their entire reporting line, who have to analyse and understand what Microsoft Power BI returns.

The blind spot

An indicator on screen is not an indicator understood.

The report opens, the figures are there. What remains is knowing exactly what each indicator measures, and how to read it in the context of a given country. That is where the manager stops.

Initial trainingThe report and its logic are presented.

A few weeks laterThe indicator comes back, the definition has faded.

Where it stallsInterpreting the figure, alone in front of the screen.

The scope

The application covered by the programme.

Microsoft Power BI

STEP project, 10 000 managers concerned across 34 countries

Live

The solution

The explanation sits next to the figure.

K-NOW works directly inside Microsoft Power BI. The explanations cover KPIs and operating data, and vary according to the manager’s profile and the country concerned.

350 contextual stickers

Every sensitive indicator carries its explanation, on the screen where it appears.

10 guided tours

Reading and analysing the data is guided step by step.

Differentiated messages

The content adapts to the manager’s profile and the context of their country.

Skills transferred

The Sodexo project team was trained in 2020 to maintain the content itself.

Power BI

kSTEP 1 / 3Open the STEP report.

kSTEP 2 / 3Choose the country of the site.kSTEP 3 / 3Display the explained indicator.

K-NOW

Step-by-step guidance

Read an indicator with its explanation

K-STUDIO

Train

Practise on a new report

Compare two periods

The results

Daily help to understand the data.

Easier ownership

Managers find the explanation of the KPIs without leaving Power BI.

Daily use

150 unique users rely on the contextual help every day.

Help suited to the field

The content takes the manager’s profile and the country of the site into account.

Autonomous teams

The Sodexo project team has maintained and developed the content since 2020.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Being guided inside Power BI, at the moment of reading.

K-NOW overlays stickers and guided tours onto the reports already in place, with content differentiated by profile and country, without modifying the application itself.

Discover K-NOW→

Explanation stickers on the indicators
Step-by-step guidance inside the reports
Targeting by profile and by country
Content maintained by the project team

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at Sodexo?

No. Training on the STEP project stays in place. K-NOW takes over inside Microsoft Power BI, at the moment a manager needs to know what an indicator measures or how to read it.

Which application is covered?

Live: Microsoft Power BI, as part of the STEP performance management project, with 350 stickers and 10 guided tours.

How does the help adapt to each country?

Messages are differentiated according to the manager’s profile and the country of the site, across a scope of 34 countries.

What does it change day to day?

The explanation sits next to the figure. 150 unique users rely on this help every day to read their indicators without leaving Power BI.

They trust us