France Travail supports the adoption of more than 150 business applications.
France Travail relies on K-NOW digital guidance to deliver contextual support directly within its applications, make changes easier to adopt, and strengthen user autonomy.
Digital guidance deployed at scale across France Travail’s information system.
Supporting users in a constantly evolving digital environment.
France Travail operates an information system comprising around 250 business applications. K-NOW provides contextual help at the right time, directly within the tools used by advisors, support teams and stakeholders across the employment ecosystem.
France Travail shares its project with Knowmore.
How France Travail now supports more than 150 business applications with digital guidance.
A broad application landscape supporting employment services.
France Travail operates around 250 business applications for a wide range of user profiles. Monthly updates and major releases require users to continuously adapt to new features and processes.
The collaboration with Knowmore began in 2016. Following several initial digital initiatives, France Travail identified digital guidance as an effective way to provide contextual support, reduce the need to search for information outside the application, and progressively support both internal and external users.
Supporting a large and constantly evolving application landscape.
Application landscape
Support around 250 business applications and a wide variety of user profiles.
Continuous change
Help users keep pace with monthly updates and major releases.
Access to information
Give users access to the right information without leaving the application or consulting external resources.
Service quality
Maintain stable, robust guidance across a heterogeneous technical environment.
A gradual rollout, from pilot to more than 150 applications.
An initial proof of concept was launched in 2017 on the Cyrus HR application. Following the agreement signed in 2018, the scope grew from 4 equipped applications to 16 in 2019, 119 in 2024, and more than 150 by mid-2025.
Large-scale adoption and an improved user experience.
150+ applications supported
The solution continues to expand across France Travail’s information system.
Information at the right time
Users can access useful help directly within their working environment.
Fewer errors and support requests
An input validation feature deployed in Mayotte significantly reduced errors and support requests within just a few weeks.
Rapid skills development
New team members become autonomous in creating and managing guidance content within two to three months.
Robust, scalable guidance managed as closely as possible to user needs.
Large-scale adoption
More than 150 business applications are already supported, with further expansion planned.
Fewer errors and support requests
Embedded assistance reduces data-entry errors and requests sent to support teams.
Autonomous internal teams
France Travail teams quickly build the skills needed to create and manage guidance.
Stable and robust platform
K-NOW remains reliable despite technological diversity and frequent changes across the information system.
Support your users exactly when they need it.
Discover how Knowmore can simplify the adoption of your business applications, make processes more reliable, and accelerate user autonomy.
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