Glossary

Digital adoption is a key process in corporate digital transformation. It involves users' assimilation of new technologies and digital tools implemented within an organization. The aim is to ensure that these tools are used efficiently and optimally to maximize productivity and the success of digital projects.

A business application is software developed to meet the specific needs of a particular business sector or function within a company. Unlike standardized software, it is designed to adapt to an organization's business processes, automate repetitive tasks and improve productivity.

CRM (Customer Relationship Management) is a strategic approach to customer relations, combining technological tools, business processes and organizational posture. The objective of CRM is clear: to optimize interaction between the company and its customers, at every stage of the customer lifecycle - from prospecting to customer loyalty.

Change management is essential to the success of digital transformations, and helps companies adopt new practices and technologies. Knowmore offers innovative solutions, such as K-Studio and K-Now that facilitate this transition by strengthening commitment and minimizing resistance to change.

Digitalization involves integrating digital technologies (Cloud, IoT, AI, etc.) into a company's processes to improve efficiency, data access and innovation. Unlike digitization, digitalization is all about developing processes and deeply changing workflows to improve manual systems, optimizing customer experience, productivity and decision-making. A must-have for staying competitive that enables companies to adapt to rapid market changes while cutting costs.

Enterprise Resource Planning (ERP) is a software solution designed to manage all a company's operational processes through a unified system.

Employee onboarding is a process that enables employees, whether new or existing, to integrate effectively into a new work environment or to master new tools and processes within an organization. In the context of digital adoption, onboarding is for new recruits, but also for existing employees when new software has been implemented by the organization.

Product Lifecycle Management (PLM) is a strategic approach that enables companies to effectively manage the entire lifecycle of a product, from conception to market withdrawal. It is based on the integration of processes, data and collaborative tools to optimize each phase of product development.

A Digital Adoption Platform (DAP) helps users to master new digital tools in the enterprise through interactive guides and contextual support. It facilitates digital transformation by improving adoption, while reducing the need for training and support. For example, Val Software has integrated Knowmore's K-NOW solution into its Ammon software, enabling smoother adoption of new functionalities, optimized learning curve and reduced support requests.

In the age of digital transformation, Human Resources Information Systems (HRIS) are becoming an essential pillar for HR departments wishing to modernize their processes, strengthen employee commitment and improve overall operational efficiency. But adopting an HRIS is more than just installing a technical solution. It's a real human transformation project, in which tool adoption, training, onboarding and user support play a crucial role.

Digital transformation is the integration of digital technologies into all company activities, improving processes, business models and customer interactions. It is essential for increasing efficiency, streamlining the customer experience, optimizing resources and remaining competitive. As an example, Schneider Electric has automated its processes, used IoT to optimize energy management, and customized its customer services, thus achieving significant savings and improved customer satisfaction.