Glossary

Digital adoption is a key process in corporate digital transformation. It involves users' assimilation of new technologies and digital tools implemented within an organization. The aim is to ensure that these tools are used efficiently and optimally to maximize productivity and the success of digital projects.

A business application is software developed to meet the specific needs of a particular business sector or function within a company. Unlike standardized software, it is designed to adapt to an organization's business processes, automate repetitive tasks and improve productivity.

CRM (Customer Relationship Management) is a strategic approach to customer relations, combining technological tools, business processes and organizational posture. The objective of CRM is clear: to optimize interaction between the company and its customers, at every stage of the customer lifecycle - from prospecting to customer loyalty.

Change management is essential to the success of digital transformations, and helps companies adopt new practices and technologies. Knowmore offers innovative solutions, such as K-Studio and K-Now that facilitate this transition by strengthening commitment and minimizing resistance to change.

Digital Employee Experience (DEX) refers to the quality of employees' digital experience with company tools. A successful DEX promotes technology adoption, strengthens commitment and optimizes performance. It relies on the right tools, a digital culture and effective support. Knowmore helps organizations turn DEX into a strategic advantage with digital adoption solutions and continuous monitoring of key indicators.

Digital dexterity has become an essential skill in a constantly evolving business environment. It refers to employees' ability to adapt, learn and take full advantage of the digital tools at their disposal. In a context of digital transformation, it plays a decisive role in guaranteeing technology adoption, improving team performance and reinforcing organizational agility.

The Digital Adoption Manager is a strategic player within modern companies. In a context where technologies are constantly evolving, he or she ensures that employees effectively adopt the new digital tools made available to them. His role is to align the use of digital solutions with the company's business challenges and objectives.

Digital Thread, or digital continuity, refers to the ability to link all product data throughout its lifecycle, from design to manufacturing, maintenance and recycling. It is a single digital thread that ensures traceability, consistency and accessibility of data between all information systems (PLM, ERP, MES, CRM, etc.) and trades involved in the development and management of a product.

Digitalization involves integrating digital technologies (Cloud, IoT, AI, etc.) into a company's processes to improve efficiency, data access and innovation. Unlike digitization, digitalization is all about developing processes and deeply changing workflows to improve manual systems, optimizing customer experience, productivity and decision-making. A must-have for staying competitive that enables companies to adapt to rapid market changes while cutting costs.

E-learning, also known as online training or digital learning, refers to the whole range of pedagogical tools that enable distance learning using digital technologies. The concept emerged in the 1990s with the democratization of the Internet, and has become a major lever of transformation in the training sector, in both academic and professional fields.

Enterprise Resource Planning (ERP) is a software solution designed to manage all a company's operational processes through a unified system.

User experience (UX) refers to the way in which an individual perceives, feels and interacts with a digital interface, product or service. In business, UX is a strategic issue, as it directly influences user satisfaction, commitment, efficiency and, ultimately, the success of digital transformation projects.

Change management refers to all the methods, approaches, tools and processes implemented to support and manage the transition from one organizational state to another, while minimizing resistance and maximizing stakeholder buy-in. 

Employee onboarding is a process that enables employees, whether new or existing, to integrate effectively into a new work environment or to master new tools and processes within an organization. In the context of digital adoption, onboarding is for new recruits, but also for existing employees when new software has been implemented by the organization.

Product Lifecycle Management (PLM) is a strategic approach that enables companies to effectively manage the entire lifecycle of a product, from conception to market withdrawal. It is based on the integration of processes, data and collaborative tools to optimize each phase of product development.

A Digital Adoption Platform (DAP) helps users to master new digital tools in the enterprise through interactive guides and contextual support. It facilitates digital transformation by improving adoption, while reducing the need for training and support. For example, Val Software has integrated Knowmore's K-NOW solution into its Ammon software, enabling smoother adoption of new functionalities, optimized learning curve and reduced support requests.

Sales Force Automation (SFA) enables sales tasks to be automated for greater efficiency and productivity. But without controlled digital adoption, the impact remains limited. Find out how to combine technology and commitment in the field.

The term SaaS, or Software as a Service, refers to a model for distributing software applications over the Internet. Unlike traditional software installed locally on a company's workstations or internal servers, SaaS software is accessible remotely, often through a simple monthly or annual subscription.

An information system refers to all the resources (hardware, software, human and organizational) used to collect, store, process and distribute information within an organization. It constitutes a strategic infrastructure that supports decision-making, optimizes business processes and enhances the experience of internal and external users.

In the age of digital transformation, Human Resources Information Systems (HRIS) are becoming an essential pillar for HR departments wishing to modernize their processes, strengthen employee commitment and improve overall operational efficiency. But adopting an HRIS is more than just installing a technical solution. It's a real human transformation project, in which tool adoption, training, onboarding and user support play a crucial role.

Digital transformation is the integration of digital technologies into all company activities, improving processes, business models and customer interactions. It is essential for increasing efficiency, streamlining the customer experience, optimizing resources and remaining competitive. As an example, Schneider Electric has automated its processes, used IoT to optimize energy management, and customized its customer services, thus achieving significant savings and improved customer satisfaction.