Action Logement Services accelerates the adoption of its business applications.
Action Logement Services relies on K-NOW to make its applications easier to use, guide its 3,000 employees in their day-to-day tasks, and improve their digital experience.
The in-app GPS that guides employees directly within their business tools.
Simplify the use of business applications and support employees at the moment of need.
To support its mission and ambitions, Action Logement Services wanted to provide its 3,000 employees with a solution capable of accelerating application adoption, making tools easier to use, improving the user experience, and encouraging peer-to-peer knowledge sharing.
Support system convergence and evolving business practices.
Action Logement Services helps facilitate access to housing in order to support employment and contribute to local economic development, through loans, financial assistance, and services for employees, companies, and housing providers.
In this context, the adoption of business applications is a key driver for securing the transformation of digital tools and enabling employees to use new processes and features effectively.
Make digital adoption a catalyst for transformation.
Secure convergence
Accelerate and secure the migration from legacy systems to a single solution.
Aligned ways of working
Support users as they adopt new features and business processes.
Training costs
Control and reduce application training costs so that high-value business training can be prioritized.
User experience
Make tools easier to use, enhance the user experience, and encourage peer-to-peer knowledge sharing.
K-NOW guides employees directly within their applications.
Action Logement Services a choisi K-NOW pour créer et publier un GPS applicatif, des aides et des guidages directement au sein de plusieurs business applications.
Initial use cases deployed, with highly positive user feedback.
Empowered contributors
More than 10 people trained in September 2022 went on to create and publish help content and guidance with K-NOW.
Multiple applications covered
The first publications covered PeopleDoc, Talentsoft, Cegid XRP Ultimate, and Horoquartz, among others.
User feedback
The first feedback collected directly through K-NOW’s feedback feature was described as excellent.
A multi-application ambition
The published customer story stated an objective to deploy K-NOW content across more than 10 applications by the end of 2024.
Embedded support to streamline usage and sustain transformation.
Faster adoption
Users can access help directly within the application, exactly when they need it.
Standardized usage
Guidance helps users align with new features and business processes.
Optimized training
In-app support helps optimize training efforts and focus learning programs on high-value business topics.
User feedback
The feedback feature makes it possible to collect employee feedback directly from their working environment.
Guider les collaborateurs directement dans leurs business applications.
Action Logement Services uses K-NOW to create, publish, and continuously improve contextual guidance as close as possible to real user needs.
Discover more success stories.
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Drive adoption of your business applications at scale.
Discover how K-NOW can guide employees directly within their tools, accelerate adoption, streamline usage, and collect feedback throughout the user experience.
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