Success story · Services & housing

Action Logement Services guides its employees inside their business applications.

3 000 employees use applications that keep changing as the systems converge. K-NOW places an in-app GPS inside the tool, at the moment of the action.

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kSTEP 1 / 3Open the purchase request.

kSTEP 2 / 3Enter the cost centre.kSTEP 3 / 3Submit the request.

K-NOW

Step-by-step guidance

Submit a purchase request

K-STUDIO

Train

Practise on a new process

Prepare an approval

3 000employees concerned

10+contributors trained in-house

4applications covered by the first publications

The context

A convergence of systems to secure.

Action Logement Services makes housing more accessible in order to support employment and local economic activity. Legacy systems are converging towards shared tools, and 3 000 employees have to follow that movement without any loss of service quality.

The blind spot

Training prepares a tool, not its next version.

Every convergence step brings new features and new processes. Multiplying training sessions is expensive and does not prevent hesitation in front of the screen a few weeks later.

Initial trainingThe application is learned as it stands that day.

The next convergence stepProcesses change, and so do the screens.

Where it stallsNobody alongside at the moment of approval.

The scope

The applications covered by the first publications.

4 business applications

PeopleDoc, Talentsoft, Cegid XRP Ultimate and Horoquartz

Live

The solution

An in-app GPS placed inside the business tools.

Action Logement Services creates and publishes guidance and contextual help with K-NOW, directly inside its business applications. The content is produced in-house, by contributors trained from September 2022.

In-app GPS

The employee is led from one step to the next, inside the application itself.

Contextual help

The useful information appears at the field concerned, without leaving the screen.

More than 10 contributors trained

The teams produce and publish the content themselves, without depending on a third party.

Built-in user feedback

The K-NOW feedback feature collects comments directly inside the application.

kSTEP 1 / 3Open the purchase request.

kSTEP 2 / 3Enter the cost centre.kSTEP 3 / 3Submit the request.

K-NOW

Step-by-step guidance

Submit a purchase request

K-STUDIO

Train

Practise on a new process

Prepare an approval

The results

First rollouts delivered, very positive feedback.

Autonomous contributors

More than 10 people trained in September 2022 produce and publish guidance.

Several applications covered

The first publications concern PeopleDoc, Talentsoft, Cegid XRP Ultimate and Horoquartz.

Feedback collected on the spot

The first comments gathered through the feedback feature are described as excellent.

Better targeted training

Help inside the tool allows training sessions to focus on business matters.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Being guided inside the application, at the moment of the action.

K-NOW overlays an in-app GPS, contextual help and a feedback channel onto the applications already in place, without modifying the application itself.

Discover K-NOW→

Step-by-step guidance inside the application
Contextual help and information
User feedback collected on the spot
Content created and published in-house

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at Action Logement Services?

No. Training stays in place for business matters. K-NOW takes over inside the application, at the moment an employee gets stuck on a step, particularly after a convergence switchover.

Which applications are covered?

Live: PeopleDoc, Talentsoft, Cegid XRP Ultimate and Horoquartz, with further business applications planned.

Who creates the content?

The Action Logement Services teams. More than 10 contributors were trained from September 2022 to create and publish the guidance and the help.

What does it change day to day?

Help is on the screen. The employee is led from one step to the next, finds the rule at the field concerned and can leave feedback without leaving the application.

They trust us