Crédit Agricole supports 65,000 employees as they transition to its new core banking system.
As part of Project Nice, Crédit Agricole relied on Knowmore to help employees across its 39 Regional Banks build their skills through 250 interactive training modules.
Guided tours, gamification and simulated exercises for hands-on learning.
Training teams at scale on a new banking information system.
With Project Nice, Crédit Agricole consolidated the banking systems of its 39 Regional Banks around the Unified Customer & Advisor Portal. The challenge was to help 65,000 employees build their skills in this new shared environment.
Unifying the systems of 39 Regional Banks around a single portal.
As part of Project Nice, the Unified Customer & Advisor Portal (PuCC) was designed to become the core of Crédit Agricole’s new distribution information system, giving customers and employees a shared view.
The portal brought together the systems supporting the banking processes of all 39 Regional Banks. The project’s success therefore depended heavily on teams being able to quickly understand and master this new environment.
Making training a key success factor for Project Nice.
Skill development
Help employees across the 39 Regional Banks get to grips with the new core banking system.
Training at scale
Deploy a training program capable of supporting 65,000 employees in a shared environment.
Learning by doing
Provide interactive formats that enable users to discover, explore and practice new ways of working.
Blended learning
Make the content suitable for both instructor-led training and e-learning.
250 interactive modules to discover, practice and master the new system.
Crédit Agricole trusted Knowmore to design 250 interactive training modules to support employees as they developed their skills.
A large-scale, interactive and award-winning training program.
Interactive modules
250 training modules were created to support teams on the new information system.
65,000 employees
The program was designed to support skill development for employees across the 39 Regional Banks.
Instructor-led & e-learning
The interactive modules were used in both formats, increasing the flexibility of the training program.
Award-winning project
IFCAM and Knowmore received the CEGOS Award for the leading e-learning project in the Deployment category.
Learning by doing to accelerate adoption of the new system.
Guided discovery
Guided tours help users become familiar with the new application environment step by step.
Stronger engagement
Gamification makes discovery sequences more interactive and increases learner engagement.
Safe practice
Simulated exercises let employees practice business processes without interacting directly with the production environment.
Blended training
The same content can support instructor-led sessions and e-learning journeys, making large-scale deployment easier.
Creating interactive, immersive training for business applications.
The Crédit Agricole use case relies on simulations, guided tours and interactive exercises to support learning on the new information system.
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Train employees on business applications through hands-on practice.
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