Turn a powerful CRM & ERP suite into a simple experience for every user.
Microsoft Dynamics 365 brings CRM and ERP together to manage sales, customer service, finance, operations, supply chain, commerce, and human resources. K-NOW helps your teams master features faster through integrated, personalized, and measurable support.
Dynamics 365 adoption for your users.
Deliver help, training, and communications directly within Dynamics 365 without disrupting business processes.
Reconcile sales and finance
Dynamics covers commerce as well as finance: the sales rep and the accountant share neither vocabulary nor screens, but share the same data. Guidance adapts to the role.
Keep customer data alive
A poorly qualified opportunity, an account created twice: data degrades fast and nobody goes back to it. Entry rules surface in the field concerned.
Absorb the two annual waves
Microsoft ships two feature waves a year and the screens change with them. New features are announced where they appear, with no training plan at each cycle.
From first steps to full autonomy.
Continuous support within Dynamics 365.
Rehearsing in your own module
Each role replays its tasks on a copy of Dynamics — creating an opportunity, approving an order, matching a payment — without touching real data.
Help inside the form
As a form is filled in, what is expected appears in the field, including for people moving from one module to another.
Tracking module by module
You measure which modules are really used, which fields stay empty and where journeys break from one building block to the next.
The cloud suite that connects CRM, ERP, and business processes.
Microsoft Dynamics 365 combines business applications for customer relationship management, sales, finance, operations, supply chain, commerce, and human resources.
This broad range of capabilities supports many use cases within a single ecosystem, but also makes user enablement essential to secure adoption, standardize practices, and reduce errors.
Expertise deployed at scale.
Knowmore in numbersEntire application portfolios, supported.
Dynamics 365 lives alongside dozens of other tools. These two organisations support adoption across their whole application estate with Knowmore.
All success stories →
Public sectorFrance Travail delivers K-NOW contextual help straight inside its applications, across a portfolio of 250 business tools.
Read the success story →
TelecomsOrange supports adoption of more than 110 business applications across its teams with K-NOW digital guidance.
Read the success story →A complete suite to drive successful Dynamics 365 adoption.
Support your employees in real time within Dynamics 365 for frictionless adoption.
Create realistic Dynamics 365 simulations so users can learn by doing in a risk-free environment.
Measure usage, engagement, and friction points to improve Dynamics 365 adoption.
Get the most out of your software.
Dynamics 365 adoption: your questions.
How do you drive Dynamics 365 adoption among occasional users?
How do you handle continuous Dynamics updates?
How do you train without multiplying sessions?
How do you steer adoption across dozens of applications?
Accelerate Dynamics 365 adoption at every stage of the user journey.
Discover how Knowmore can streamline CRM & ERP processes, reduce training needs, and increase employee autonomy.
Talk to our expert