Success story · Public transport & HRIS

RATP speeds up the adoption of its Workday HR system.

Q: Does K-NOW replace training at RATP?

No. The initial training stays in place to prepare users.K-NOWtakes over inside Workday, at the moment someone gets stuck on a step, sometimes several months after the session.

Moving from a siloed HR system to Workday changes the landmarks for HR teams and managers alike. K-STUDIO lets them practise the new processes before go-live; K-NOW then guides them inside Workday, at the moment of the action.

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K-Studio

Exercise 2 of 8Score 100 %

Simulation

Absence request

Absence typeStart dateEnd dateManagerCommentAttachment

Absence requestSubmitted

Absence typePaid leaveStart dateEnd dateManagerCommentAttachment

iYour turnChoose the type of absence to book.!AlmostThis field is the end date, not the absence type.✓Well doneType selected, the request can now be submitted.

13procedures offered as training exercises

41procedures guided inside Workday in real conditions

2solutions deployed: K-STUDIO and K-NOW

The context

Moving from a siloed HR system to a Group-wide one.

RATP chose Workday in SaaS mode to move an administrative HR system historically built around payroll towards a more cross-functional Group solution, open to everyone. The migration changes the processes, the landmarks and the day-to-day tool, for HR teams and managers alike.

The blind spot

A new HR process is not learnt once and for all.

Managers only use certain processes a few times a year. Between two uses the landmarks fade, and the initial training is already far behind.

The initial trainingYou discover Workday before having a case to handle.

A few months laterThe process only comes back two or three times a year.

The step that blocksNobody left alongside at the moment of approval.

The scope

The application covered by the deployment.

Workday→

HRIS, 54 procedures covered

In production

The solution

Practise before go-live, be guided afterwards.

Two complementary solutions, used at two different moments of the project.

Thirteen procedures as exercises

The most structuring procedures can be replayed at any time, by hundreds of simultaneous users.

Trainers won over

The trainers took up these teaching methods, which were new to them.

Forty-one guided procedures

Inside Workday, the help appears at the moment of the action, without leaving the current screen.

HR and managers

The two populations share neither the same actions nor the same frequency of use, and are supported separately.

kSTEP 2 / 3Check the employee’s balance.

kSTEP 1 / 3Open the absence request.kSTEP 3 / 3Approve the request here.

K-NOW

Step-by-step guidance

Approve an absence request

K-STUDIO

Train

Book an absence request

Launch an appraisal campaign

The results

Support that covers both before and after go-live.

Users feeling confident

They practise before the rollout, then are supported inside the tool, which builds confidence.

Unlimited practice

The 13 training procedures are available at any time, to hundreds of simultaneous users.

Help at the moment of the action

The 41 guided procedures answer directly inside Workday, in real working conditions.

Trainers driving the change

The training teams proved ready and enthusiastic about using these methods.

The solution deployed

The solutions deployed.

K-STUDIOApplication simulator

Practising on a replica, before go-live.

K-STUDIO reproduces Workday so HR teams and managers can replay the thirteen key procedures as many times as needed, without touching real data.

Discover K-STUDIO→

Thirteen procedures replayable at will
Hundreds of simultaneous users
Available at any time, no booking needed
No impact on the real environment

K-NOWDigital adoption platform

Being guided inside Workday, in real conditions.

K-NOW takes over once Workday is live, with forty-one guided procedures displayed directly inside the application.

Discover K-NOW→

Forty-one guided procedures
Contextual help and information
Targeting HR or manager depending on the profile
Updates without touching Workday

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at RATP?

No. The initial training stays in place to prepare users. K-NOW takes over inside Workday, at the moment someone gets stuck on a step, sometimes several months after the session.

Which applications are covered?

In production:Workday→(HRIS, 54 procedures covered).

How large is the deployment?

Thirteen procedures offered as training exercises and forty-one procedures guided inside Workday, with two solutions deployed: K-STUDIO and K-NOW.

What does it change day to day?

Users feeling confident. They practise before the rollout, then are supported inside the tool. Help at the moment of the action. The guided procedures answer directly inside Workday, in real working conditions.

They trust us