Success story · Software vendor & training

VAL Software builds support into its Ammon software.

Ammon brings together the whole management of training activity. VAL Software embeds K-NOW in it so that its customers are guided inside the application, without leaving the screen.

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Ammon

kSTEP 1 / 3Open the sessions module.

kSTEP 2 / 3Choose the training programme.kSTEP 3 / 3Schedule the session.

K-NOW

Step-by-step guidance

Create a training session

K-STUDIO

Train

Practise on invoicing

Discover a release change

35+years of experience as a vendor

1software equipped: Ammon

4built-in support formats

The context

A rich and highly configurable training management platform.

A French SaaS vendor for more than 35 years, VAL Software works with training organisations, apprentice training centres, corporate universities and training departments. Its Ammon solution brings together the administrative, educational, commercial and financial management of their activity.

The blind spot

The more configurable a software is, the harder it is to pick up.

The functional richness of Ammon is an asset for VAL Software’s customers, and an obstacle to the first hands-on use. Every new release adds possibilities that nobody discovers on their own.

Initial trainingThe software and its configuration are presented.

The following releasesNew features arrive regularly.

Where it stallsFinding the right action, alone in the application.

The scope

The application covered by the programme.

Ammon

Training management, support embedded by the vendor

Live

The solution

Support ships with the software.

VAL Software enriches Ammon with the guidance features of K-NOW. Support is built into the product itself, so it is available to customers without an adoption project of their own.

Guided tours

Users are walked through the main journeys, step by step.

Stickers and tips

Useful markers appear at the field concerned, without getting in the way.

Release announcements

Every new version is introduced where it is used.

Tailored business journeys

Onboarding is adapted to the user’s profile and role.

Ammon

kSTEP 1 / 3Open the sessions module.

kSTEP 2 / 3Choose the training programme.kSTEP 3 / 3Schedule the session.

K-NOW

Step-by-step guidance

Create a training session

K-STUDIO

Train

Practise on invoicing

Discover a release change

The results

Faster hands-on use, new features better adopted.

Accelerated onboarding

Customers are supported from their very first use, on the essential features.

Key functions better adopted

Invoicing, course creation and scheduling are guided inside the application.

New features introduced on the spot

Release changes are announced on the screen concerned, not in an external note.

Usage preserved

Help, alerts and guidance are added without disturbing navigation or functional use.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Being guided inside Ammon, at the moment of the action.

K-NOW overlays guided tours, stickers, announcements and business journeys onto the application already in place, without modifying the application itself.

Discover K-NOW→

Guided tours inside the application
Contextual stickers and tips
Announcements on new releases
Onboarding journeys by profile

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training on Ammon?

No. Training and project support stay in place. K-NOW takes over inside Ammon, at the moment a user looks for the right action or discovers a feature they rarely use.

Which application is covered?

Live: Ammon, the training management solution from VAL Software, with support embedded by the vendor itself.

Who creates the support content?

VAL Software, as the vendor. The guided tours, stickers, announcements and business journeys ship with the software, with no adoption project to run on the customer side.

What does it change day to day?

Help is inside Ammon. The user is led from one step to the next on the main journeys, finds the tip at the field concerned and discovers new features where they are used.

They trust us