Success story · Software & training

VAL Software simplifies the user experience in Ammon software.

VAL Software integrates K-NOW into its Ammon solution to guide users directly within the application, streamline onboarding, and support them as they discover features and new releases.

35+ years of experience
3 adoption goals
1 solution K-NOW
logo val software
K-NOW
The in-app GPS integrated into Ammon to guide users directly within the software.
Project overview

Enhance Ammon with guidance built directly into the user experience.

Given Ammon’s extensive functionality and high level of configurability, VAL Software aims to make processes easier to understand, accelerate software adoption, and support users directly at the moment of need.

Video testimonial

VAL Software shares its experience with Knowmore.

Discover how integrating K-NOW into Ammon helps guide users directly within the software and simplify their day-to-day experience.

Context

A feature-rich, highly configurable training management platform.

A French SaaS software publisher with more than 35 years of experience, VAL Software supports training organizations, apprenticeship training centers, corporate universities, and HR departments in their digital transformation.

Its flagship solution, Ammon, centralizes the administrative, educational, commercial, and financial management of training activities in one comprehensive, highly configurable platform.

Val Software
Key priorities

Drive adoption without disrupting how Ammon is used.

01

Getting started

Simplify access to Ammon’s essential features so users can become autonomous quickly.

02

Guided onboarding

Support new users with guided, personalized business workflows directly within the software.

03

New releases

Present new features and updates in context to accelerate understanding and adoption.

04

User experience

Add help, alerts, and guidance without disrupting navigation or the application’s core workflows.

k-now illustration
The solution implemented

K-NOW integrated into Ammon to guide users directly throughout their journey.

VAL Software enhances Ammon with K-NOW’s interactive guidance capabilities to provide users with contextual support directly within the application.

Guided tours to support users step by step
Contextual stickers and tips integrated into the interface
Announcements and notifications to highlight new features
Personalized business workflows to support onboarding
Expected benefits

A more intuitive experience to accelerate Ammon adoption.

Faster onboarding

Guided workflows support customers from their first interactions and make it easier to discover essential features.

Feature adoption

Users are guided through core features such as invoicing, course creation, and scheduling.

New releases mieux adoptées

New features can be presented directly within the application to support users with every Ammon release.

Reduced support demand

Support available directly within Ammon helps increase user autonomy and reduce requests sent to support teams.

The user experience

Guidance at the right time, directly within Ammon.

Contextual help

Users receive information and guidance directly within their working environment.

Business workflows

Step-by-step guidance makes it easier to learn key processes and features.

In-app communication

Announcements and notifications make it possible to present updates and new releases in context.

User autonomy

Embedded assistance helps users resolve questions without leaving the application.

Are you a software publisher?

Embed user guidance directly into your software.

Discover how K-NOW can accelerate customer onboarding, simplify feature adoption, and support users through every new release.

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