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Industry · Public sector

Knowmore drives the adoption of public sector and government software, from central government to the front desk.

Business applications, financial systems, HR systems, portals for citizens and partners: your staff work in applications that change with regulations and are rolled out nationwide. Knowmore guides every agent inside their screen, trains them on simulations before go-live and measures actual usage.

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They trust us
40%of CAC 40 companies work with Knowmore
+400business applications whose adoption Knowmore drives
70countries where Knowmore solutions are deployed
+7Musers guided or trained with Knowmore
Public sector digital transformation

Public software only creates value when every agent masters it.

Ministries, government agencies, public bodies and local authorities all rely on business applications to process cases, financial systems to commit and pay, HR systems to manage staff, and portals for citizens and partners. These applications change with every reform and every release, and every agent has to keep up.

The domino effect

An incomplete entry costs you all the way to the citizen.

In a public administration, a mistake on screen spreads to controls, processing times and the relationship with citizens. Application adoption therefore drives service quality and team workload.

Agent: an incomplete file

The agent approves the file without the document required by the procedure.

Control: a rejection

The reviewing department or the public accountant rejects the file, which goes back to the agent.

Citizen: a longer wait

The citizen waits for an answer or a payment and chases the department.

Public sector challenges

Four constraints specific to public projects.

Large application portfolios, nationwide rollouts, users outside the organisation, content maintained in-house: change management in the public sector follows its own rules.

  1. Large application portfolios

    Hundreds of applications, updated every month. France Travail runs around 250 business applications; since 2016, Knowmore has driven the adoption of more than 150 of them.

  2. Nationwide rollouts

    The same software reaches thousands of establishments at once. At the French Ministry of Education, 130 national trainers and 97 K-STUDIO practical cases prepare 8,000 secondary schools for the new financial management tool.

  3. Users outside the organisation

    Partners, operators, citizens: many users are not staff. At ANRU, 1,500 partners are among the 1,630 users trained on the IODA application.

  4. Content maintained in-house

    Teams want to produce help content themselves, without relying on a supplier for every release. At Action Logement Services, more than 10 in-house contributors publish K-NOW guides for 3,000 employees.

The users

From head office to the front desk, six profiles to guide and train.

Each profile has its own screens, pace and typical mistakes. Knowmore targets guides and simulations by department, job and region.

Advisers and front-desk agents

Business applications and citizen relationship tools: reception, information, request follow-up.

  • Answers without leaving the screen
  • Procedures up to date with every release
  • Same practices nationwide

Case officers

Case processing, checks, decisions.

  • Complete files from the first entry
  • Rare operations guided step by step
  • Fewer files rejected at control

Finance teams

Financial system: commitments, payments, accounting for public bodies.

  • Correct budget coding the first time
  • Year-end closing without chasing
  • Same rules in every establishment

HR and managers

HR system: staff records, time, absences, appraisals.

  • HR requests handled autonomously
  • Campaigns guided in the tool
  • Fewer requests to the HR department

Partners and external users

Portals and applications open to partners, operators or members.

  • Guidance with no training session
  • Complete declarations the first time
  • Same rules for every partner

Trainers and support

Relay trainers, application leads, help desks.

  • Content produced and updated in-house
  • Fewer first-level tickets
  • Usage measured by department and region
The Knowmore answer

Guide, train, measure: three levers for your agents.

The three solutions work on top of your applications without changing them, and combine according to your project phase.

K-NOW · Guide

The right action, directly in the agent’s screen.

K-NOW guides agents step by step in the business application, the financial system or the HR system, at the moment they process the file. Help is triggered by screen, profile, department or region.

  • Help at the moment of the task, in the agent’s screen
  • Targeting by department, job or region
  • Instructions updated by your teams
Discover K-NOW →
Public sector projects

Business applications, finance, HR: the Knowmore answer for each project.

Choose your project: the critical tasks, the Knowmore answer and the customer proof.

A business application adopted by all its users.

Knowmore drives the adoption of SICABOIS, built on Microsoft Dynamics, and of the tools of the redesigned HR system at the Office National des Forêts: 8,000 users covered and 51 pieces of content delivered in SICABOIS.

Read the ONF success story →
Change management

Change management in the public sector: Knowmore steps in at every project phase.

Rolling out a public application unfolds in four phases. Knowmore combines its three solutions according to the phase.

  1. Scoping: measure the starting point

    K-VALUE measures the usage of current applications by department and region, and highlights the screens where agents get stuck.

  2. Before go-live: train on simulation

    K-STUDIO reproduces the screens of the new application. Your relay trainers use it in sessions, and agents revisit it through e-learning.

  3. Go-live: guide on screen

    From day one, K-NOW guides agents step by step in their screen. Simple questions no longer reach support.

  4. Operations: measure and adjust

    K-VALUE tracks adoption by department; your in-house contributors publish new instructions with every release.

Training and guidance

What changes when Knowmore guides and trains your agents.

Classic materials and training sessions remain useful. Knowmore adds help at the moment of the task and usage measurement.

×Classic materials and sessions
  • When help is available: Before go-live, in the classroom or through e-learning
  • Practice environment: Training environment to prepare and populate
  • Updates: Materials to rework with every release
  • Regions and establishments: One session per site and per user group
  • Tracking: Attendance sheets
✓With Knowmore
  • When help is available: Before go-live on simulation, then on screen at the moment of the task
  • Practice environment: K-STUDIO simulations faithful to the screens, with no citizen data
  • Updates: Instructions published in the application by your in-house contributors
  • Regions and establishments: Content targeted by department, job and region
  • Tracking: K-VALUE usage indicators by application, department and region
They rely on Knowmore

Public organisations that rely on Knowmore every day.

Government agencies, a ministry, public bodies: the same methods, applied to different applications and audiences.

All success stories
France TravailEmployment · Application portfolio
150+business applications whose adoption Knowmore drives

Since 2016, Knowmore has driven the adoption of France Travail’s business applications, with K-NOW help delivered in each one.

Read the success story
French Ministry of EducationEducation · Financial system
8,000secondary schools in the rollout

Knowmore drives the adoption of Cegid XRP Ultimate in schools, with 97 K-STUDIO practical cases and 130 national trainers.

Read the success story
ANRUPublic agency · In-house application
1,630users trained, including 1,500 partners

Knowmore accelerates the adoption of the IODA application at ANRU, with more than 90% of training sessions rated as meeting expectations.

Read the success story
Action Logement ServicesSocial housing · HR and finance tools
3,000employees guided with K-NOW

Knowmore drives the adoption of PeopleDoc, Talentsoft, Cegid XRP Ultimate and Horoquartz, with more than 10 in-house contributors.

Read the success story
Office National des ForêtsPublic body · Microsoft Dynamics
8,000users covered

Knowmore drives the adoption of SICABOIS, built on Microsoft Dynamics, and of ONF’s redesigned HR tools.

Read the success story
SNCF RéseauPublic company · CMMS
2,000employees trained on Carl Source

Knowmore accelerates the adoption of the Carl Source CMMS at SNCF Réseau, with K-STUDIO and K-NOW.

Read the success story
Public sector software

Public sector software whose adoption Knowmore drives.

Each software has its own page: guided processes, training and customer proof.

Business application

Microsoft Dynamics 365

Guide staff in business applications built on Dynamics.

Adoption of Microsoft Dynamics 365
HR system

Workday

Guide staff and managers through HR processes.

Adoption of Workday
ERP and finance

SAP

Prepare finance and procurement departments for SAP S/4HANA.

Adoption of SAP
Performance reporting

Power BI

Get managers to read and use their indicators.

Adoption of Power BI
Learning

Cornerstone

Link K-STUDIO assessments to staff training records.

Adoption of Cornerstone
+400 applications

All applications

In-house applications, citizen and partner portals, Cegid XRP Ultimate, Sopra HR and every other application whose adoption Knowmore drives.

See the applications
FAQ

Public sector software adoption: your questions.

What is government software?
Government software supports a public service mission: case management, citizen services, budgeting and accounting, HR administration, partner portals. It comes from a vendor or is built in-house, for central government, agencies or local government. Knowmore drives its adoption by the people who use it.
How do you make government digital transformation stick?
A digital transformation programme only succeeds when staff use the new tools in their daily work. Knowmore guides every agent in each application with K-NOW, trains them on simulations with K-STUDIO before go-live and measures actual usage with K-VALUE. At France Travail, Knowmore has driven the adoption of more than 150 business applications since 2016.
What does software adoption mean in a public administration?
Software is adopted when agents process their files in the application, according to the procedure, with complete entries, in every department and region. Knowmore drives it with three solutions: K-NOW guides the task in the application, K-STUDIO trains on simulation before go-live, K-VALUE measures usage to fix friction points.
How do you train thousands of agents across a country?
K-STUDIO simulations are delivered by relay trainers in sessions and through e-learning. At the French Ministry of Education, 130 national trainers and 97 practical cases prepare 8,000 secondary schools for the new financial management tool.
How do you keep up with applications updated every month?
With K-NOW, your teams update help in the application with every release, without waiting for a new training session. Since 2016, Knowmore has driven the adoption of more than 150 business applications at France Travail this way.
Does Knowmore work for local government?
Yes. Councils and local authorities face the same challenges as central government: many applications, frequent releases and staff spread across sites. The same three solutions apply, with content targeted by department, site and role.
How do you train partners and external users?
K-STUDIO is delivered through e-learning and K-NOW guides external users in the application, with no training session. At ANRU, 1,500 partners are among the 1,630 users trained on the IODA application.
Does Knowmore work with an application built in-house?
Yes. K-NOW displays on top of the application, whether it comes from a vendor or from your teams, without changing the software or its configuration. At ANRU, Knowmore accelerates the adoption of IODA, the contract and grant management application built in-house.
Can your teams produce the content themselves?
Yes. Knowmore trains your contributors, who create and update guides and simulations. At Action Logement Services, more than 10 in-house contributors publish K-NOW guides in four applications.
Do you need to modify the application to deploy K-NOW?
No. K-NOW displays on top of the application and triggers its help by screen, action, profile or department, without changing the software or its configuration.
How do you measure software adoption in the public sector?
K-VALUE provides dashboards, journeys and usage indicators by application, department, service or region. The screens where agents abandon their entry stand out: you prioritise guides and training on facts.
Let’s talk about your project

Your agents deserve applications they master from go-live.

A demo on your own application: your agents guided step by step in their own screen, with the indicators to track their progress.

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