Success story · Loss adjusting & insurance

Stelliant supports its adjusters in a custom-built application.

Sinergie brings five business applications together on a single platform. K-NOW guides employees and independent adjusters there, and also carries the day-to-day instructions that change from one insurer to the next.

Request a demo See the results

kSTEP 2 / 3Pick the dates you need.

kSTEP 1 / 3Open your time off request.kSTEP 3 / 3Send it to your manager here.

K-NOW

Step-by-step guidance

Request time off

K-STUDIO

Train yourself

Update your personal details

Prepare a review

84items published in Sinergie

1,100employees and adjusters concerned

5applications merged into Sinergie

Context

5 applications merged into one, for a very mixed user base.

Stelliant works in loss adjusting and claims management on behalf of insurers and their policyholders. Its business lines rely on specialised tools, historically separate, used by internal employees and independent adjusters alike.

The blind spot

Training prepares people, it does not stay with them.

The Kita project merged five of those applications into a single platform, Sinergie. A change of that size means supporting everyone in their new working gestures, without being able to gather a dispersed and partly external population into a training room.

Initial trainingPeople learn the tool before they really use it.

A few weeks laterThe application is only used now and then.

The step that blocksNo one is around at the moment it matters.

Scope

The application covered, and the one on its way.

Sinergie

Claims assessment files, 84 published items

Live

Workday→

HR information system, rollout under way

Coming soon

The solution

From guidance to day-to-day communication.

Beyond getting started, K-NOW acts as an information channel inside the application itself.

Guidance inside Sinergie

Contextual help and guided journeys along the assessment operations.

Employees and independents

The same setup covers the group's employees and the adjusters who work on its behalf.

News flashes and routing

Routing rules and insurer-specific instructions are delivered in the screen.

In waves

Content follows every stage of the rollout, from the pilot to the full population.

kSTEP 2 / 3Pick the dates you need.

kSTEP 1 / 3Open your time off request.kSTEP 3 / 3Send it to your manager here.

K-NOW

Step-by-step guidance

Request time off

K-STUDIO

Train yourself

Update your personal details

Prepare a review

Results

Support that follows the pace of the rollout.

A supported switchover

Users have help inside the application throughout the merger of the five tools.

Help without prior training

Content appears in the screen concerned, including for those who attended no session at all.

A wider audience

Independent adjusters get the same support as internal employees.

An information channel

News flashes and insurer-specific instructions travel through the same tool as the guidance.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Guide users at the right moment, in the right tool.

Make business applications easier to use with step-by-step guidance, contextual help and targeted messages built into the working environment.

Discover K-NOW →

Application GPS and step-by-step guidance
Contextual help and information
Rollout across several business applications
Updates with no work on the application itself

Frequently asked questions

What people ask us about this roll-out.

Does K-NOW replace training at Stelliant?

No. Initial training stays in place to prepare people. K-NOW takes over inside the application, at the moment someone gets stuck on a step, sometimes long after the session. The setup stays hybrid.

Which applications are covered?

Live : Sinergie (Claims assessment files, 84 published items). Coming soon : Workday→ (HR information system, rollout under way).

How large is the roll-out?

84 items published in Sinergie, 1,100 employees and adjusters concerned and 5 applications merged into Sinergie.

What does it change day to day?

A supported switchover. Users have help inside the application throughout the merger of the five tools.

They trust us