They transform the adoption of their tools with Knowmore.

Bank & insurance

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BPCE SI

BPCE Solutions Informatiques is rolling out K-NOW, known internally as ‘Guidance’, to provide advisors with direct support within their applications and to secure business workflows.

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Public

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France Travail

France Travail uses the K-NOW digital guidance system to provide context-sensitive support directly within its applications, to facilitate the adoption of new features and to empower users.

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Transport

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SNCF Réseau

As part of the Digitop project, SNCF Réseau is working with K-STUDIO and K-NOW to train nearly 2,000 staff and provide them with direct support in Carl Source.

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Aerospace

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Airbus

Airbus uses K-NOW to guide its staff directly to their business applications, provide context-sensitive help and make it easier for them to get to grips with the tools.

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Retail

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Rema 1000

REMA 1000 uses K-NOW to integrate user support directly into its GII analytics platform, simplify access to information and empower its teams.

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Retail

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Intermarché

As part of the LOREA programme, Intermarché and Accenture are combining K-STUDIO and K-NOW to prepare, guide and empower users before, during and after go-live.

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Service

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Action Logement Services

Action Logement Services uses K-NOW to make it easier for staff to get to grips with its applications, to guide its 3,000 employees in how to use them, and to improve their day-to-day digital experience.

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Public

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ANRU

The National Agency for Urban Regeneration relies on K-STUDIO and K-NOW to provide hands-on training for its staff and partners, and then to guide them directly through the IODA business application.

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Retail

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Sodexo

As part of the STEP project, Sodexo is rolling out K-NOW to help its managers analyse and understand the metrics displayed in Microsoft Power BI, through personalised and contextualised explanations.

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Transport

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SNCF Voyages

SNCF Voyageurs has enlisted the help of K-STUDIO to train 3,000 staff on the new version of the ‘Agent Maintenance Procedures at the Technicentre’ (GMAT) app.

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Cosmetics

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Yves Rocher

Yves Rocher is working with K-STUDIO to train 5,000 partners and advisers across more than 700 shops, and to facilitate the sustainable onboarding of new recruits.

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Editor

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Val Software

VAL Software is integrating K-NOW into its Ammon solution to guide users directly within the application, facilitate their onboarding and help them explore the features.

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Editor

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QuickMS

QuickMS uses K-NOW to support over 10,000 users of Qrew, its HRIS software, and to enable its support teams to create and update their help guides independently.

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Editor

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BNP Paribas

BNP Paribas has partnered with K-STUDIO to provide an interactive replica of the ‘Mes Comptes’ app, to make it easier for advisers to give demonstrations and to allow customers to practise using their personal accounts without any risk.

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Automotive

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Michelin

Michelin uses K-STUDIO to provide hands-on training for its staff, standardise the learning of financial processes and facilitate the adoption of Oracle E-Business Suite on an international scale.

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Telecommunications

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Orange

Since 2001, Orange has relied on K-NOW to guide its users directly through their apps and provide them with ‘just-in-time’ contextual help exactly when they need it.

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Telecommunications

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Orange

To train the 5,000 advisers who use OMEGA, Orange uses K-STUDIO to realistically replicate the application’s processes, without the technical and financial constraints of a traditional training centre.

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Public

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MENJ

The Ministry of National Education and Youth is using Cegid XRP Ultimate, K-STUDIO and K-NOW to modernise the financial management of 8,000 secondary schools and provide hands-on training for users.

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Bank & insurance

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Crédit Agricole

As part of the Nice Project, Crédit Agricole is working with Knowmore to support the professional development of staff at its 39 regional branches through 250 interactive training modules.

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Bank & insurance

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Banque Française Mutualiste

Banque Française Mutualiste is modernising its IT system by integrating several applications, including Sopra Banking Software, and has chosen K-NOW to support the digital adoption process for its 230 users.

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Automotive

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GNFA

The GNFA uses K-STUDIO to enable staff at vehicle technical centres to practise simulated exercises, identify a wide range of vehicle faults and prepare for their annual certification training.

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Healthcare

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ACMS

ACMS uses K-NOW to provide its members with direct support in their new Members’ Area, whether they are logging in, browsing or entering data.

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Bank & insurance

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Allianz

Allianz is migrating Allianz Business System (ABS), its long-standing claims management application, from Windows to the web, and is using K-STUDIO to train 7,000 staff in a simulated environment that faithfully replicates the software.

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Transport

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RATP

RATP is modernising its HRIS with Workday and is relying on Knowmore’s solutions to train users, guide them through their new HR processes and ensure the successful adoption of the new tool.

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Bank & insurance

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La Banque Postale

As part of the Cap Client 3.0 project, La Banque Postale has enlisted the help of K-STUDIO to train its 70,000 staff in Isilis and prepare them to support customers across its two networks.

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Bank & insurance

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HSBC Cybersecurity

To support the strategic launch of its new Secure Key two-factor authentication system, HSBC is using K-STUDIO to train its teams and enable everyone to practise in a realistic simulation.

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Bank & insurance

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HSBC

To support the roll-out of HUB, its global web portal, HSBC is working with K-STUDIO to provide hands-on training for its staff on key business processes.

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Luxury

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Une grande maison de luxe française

A leading French luxury fashion house is using K-NOW to guide 1,500 sales advisers in how to use its digital fine jewellery catalogue on mobile devices and to enhance the in-store customer experience.

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Consulting

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Cristal Optimisations

Cristal Optimisations uses K-NOW to support users of complex business solutions, streamline retail processes and empower its change management teams.

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Wines and spirits

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Leader Mondial des vins et spiritueux

A global leader in wines and spirits is using K-NOW to support the international roll-out of Workday, guide 17,000 employees through the application and provide context-sensitive help in 32 languages.

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