SAP S/4HANA migration: the ERP gets a new core. Users need new habits.
An SAP S/4HANA migration from ECC often means moving from SAP GUI to SAP Fiori, redesigning processes and finding familiar transactions in new places. Users who worked from muscle memory have to relearn on cutover day, with month-end close right around the corner.
How do you get end users ready for an SAP S/4HANA migration?
Let them find their usual steps in the new screens before cutover, then guide them inside those screens. It plays out in three phases.
Replay processes on a replica
Purchase order, supplier invoice, period close: each step replayed in the new apps, with no training client.
Find the transaction in Fiori
Guidance shows where a familiar step lives now, the moment a user hesitates.
Track stabilization
Apps where users stall, processes left unfinished, entities falling behind.
The project converts the data. Habits don’t convert themselves.
An S/4HANA migration is planned around data conversion, technical testing and process testing. End-user training often comes late, on a training client that is expensive to keep refreshed, with materials written for SAP GUI.
- Last-minute training on a training client that needs a refresh every test cycle.
- Transaction codes known by heart that no longer lead to the same place in Fiori.
- A first month-end close that slips while everyone hunts for their screens.
- Super users buried in tickets during hypercare instead of stabilizing processes.
- Exercises on a replica, with no training client to set up per environment or language, as Michelin did on Oracle EBS.
- Guidance inside the ERP that connects the old transaction to the new app.
- Lower training costs: down 55% for 17,000 Workday users at a leading wine and spirits group, a comparable case.
- Multilingual content: that same Workday rollout runs in 32 languages.
SAP’s deadline forces the migration. It doesn’t force adoption.
Michelin trains ERP users worldwide, without training clients.
To standardize finance processes on Oracle E-Business Suite, Michelin built K-STUDIO simulations that replicate the ERP. Learners enter data just as they would in the live system, without touching it. First used for the Backbone ERP, the program was extended to the D2C rollout. The same approach applies to a multi-country S/4HANA migration.
Consistent training
The same exercises in every region, whatever the local culture.
No training client
No training environment to build per country or per language.
iYour turnEnter invoice INV-24-1181, received this morning.!AlmostThat’s INV-24-1180: it’s already validated.✓Well doneRight invoice. Check the GL account before you validate.An ERP learned by doing
K-STUDIO simulations, extended from the Backbone ERP to the D2C rollout.
Read the success story → Leading wine and spirits groupWorkday17,000Workday users, 32 languagesTraining costs down 55%
K-NOW help inside Workday, right when users need it. Comparable case: an HR system rollout.
Read the success story → AllianzABS7,000employees trainedSame job, new screens
68 exercises so users could find each step after the system moved to the web.
Read the success story →See also:brownfield vs. greenfield (in French)our cutover definition (in French)
Three phases, three groups, three ways to delay month-end close.
Before cutover, every user needs to find their steps in the new apps. Over cutover weekend, super users validate the migrated data. In the first month, close deadlines arrive, and every hesitation pushes them back.
Find your steps again
Purchase orders, invoices, inventory, close: each user replays their processes on a replica of the Fiori apps.
Validate migrated data
Open orders, stock, balances: a few super users check the migration before the system goes live.
Close on time
One invoice posted to the wrong account or one app nobody can find, and the close slips.
Four steps to get users ready for SAP S/4HANA.
Map what changes
Transactions replaced by Fiori apps, redesigned processes, new roles: who is affected, and how.
Replay before cutover
K-STUDIO exercises on a replica of the apps. Related: go-live training.
Guide through hypercare
K-NOW shows where a familiar step lives now, in the right app.
Measure stabilization
K-VALUE shows where users stall, app by app and entity by entity.
Your SAP landscape is already covered.
The approach covers every SAP solution your migration touches.
Before, during and after cutover.
Replay processes before cutover.
A replica of the S/4HANA apps to order, invoice and close, with no training client to maintain.
Explore K-STUDIO→- Cloned screens, sample data
- Runs in any browser
- Multilingual
- Score per process
Guide users inside the new apps.
Guidance and messages in SAP Fiori and SAP GUI, with no development in the system.
Explore K-NOW→- Contextual walkthroughs
- T-code to Fiori app mapping
- Targeting by role and entity
- Updates without an SAP transport
Know when hypercare can end.
Metrics by app and by entity to steer stabilization.
Explore K-VALUE→- Usage by app
- Abandoned processes
- Time per task
- Entity-to-entity comparison
SAP S/4HANA migration: what teams ask us.
When does SAP ECC support end, and when should an SAP S/4HANA migration be done?
What changes for end users in an S/4HANA migration?
Brownfield vs. greenfield: what’s the impact on users?
Do you need an SAP S/4HANA training client?
How do users find their old transactions in SAP Fiori?
How do you shorten hypercare after an S/4HANA go-live?
How do you measure user adoption after an SAP S/4HANA migration?
Name a process. We’ll show you its dress rehearsal.
A purchase order, a supplier invoice, a period close: we take a real screen from your future S/4HANA system and show you both the simulation and the in-app guidance.