BNP Paribas makes it easier to demonstrate its Mes Comptes app.
BNP Paribas uses K-STUDIO to provide an interactive replica of the Mes Comptes app, make demonstrations easier for advisors, and let customers practise safely without affecting their personal accounts.
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The software simulator for replicating an application and learning by doing.
Enable advisors to demonstrate Mes Comptes and customers to practise safely.
BNP Paribas wanted to provide branch advisors with a demonstration mode for Mes Comptes to support customers and prospects, including remotely. The goal was also to let customers become familiar with the app through hands-on practice, without any risk of making mistakes on their personal accounts.
Make digital banking easier to demonstrate, explain and use.
The Mes Comptes app enables retail customers to carry out their banking transactions on desktop and mobile. BNP Paribas wanted to strengthen user support around the app, both in branches and remotely.
Advisors needed to deliver realistic demonstrations, while customers needed a training environment that closely matched the real application but remained disconnected from their personal data and transactions.
Create a demonstration mode as realistic, interactive and accessible as the real application.
Full interactivity
Make a large part of the application available end to end through a fully interactive demonstration mode.
True-to-app experience
Replicate Mes Comptes accurately, with buttons, menus, lists, calendars and tables that are genuinely clickable.
Anonymised data
Use an anonymised dataset for demonstrations and hands-on practice without exposing personal data.
Flexible access
Make the simulator available on mobile both online and offline, while keeping updates simple as Mes Comptes evolves.
K-STUDIO to create an interactive virtual replica of Mes Comptes.
Among the options considered, BNP Paribas selected Knowmore’s K-STUDIO to create a virtual replica of the Mes Comptes application. The simulator mirrors the production app and supports both advisor demonstrations and customer practice.
A demonstration mode that attracts significantly more users.
Strong audience growth
The number of unique visitors to the Mes Comptes simulator increased by 250%.
24,000 visitors per month
The simulator reaches 24,000 unique visitors per month, confirming the value of the demonstration mode.
A true-to-app experience
The simulation available on the BNP Paribas website reproduces the Mes Comptes application to provide a realistic demonstration experience.
Objectives achieved
The interactive replica meets BNP Paribas’s objectives for interactivity, fidelity and accessibility.
A secure demonstration environment to explain, test and learn by doing.
Easier demonstrations
Advisors can show customers and prospects how Mes Comptes works in a realistic environment.
Risk-free practice
Customers can become familiar with Mes Comptes through hands-on practice without carrying out any transactions on their personal accounts.
Protected data
The simulator uses an anonymised dataset designed for demonstrations and practice.
An experience that evolves
The demonstration mode can be updated as Mes Comptes evolves and remains accessible on mobile, both online and offline.
Create an interactive replica of Mes Comptes for hands-on learning.
BNP Paribas uses K-STUDIO to provide a simulator that faithfully reproduces its mobile application, for both advisor demonstrations and customer practice.
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Help users discover your applications through safe, hands-on practice.
Discover how K-STUDIO helps you create interactive simulators that faithfully reproduce your applications, making demonstrations, practice and user training easier.
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