BPCE simplifies the adoption of its banking applications.
BPCE Solutions Informatiques deploys K-NOW, internally known as “Guidance”, to support advisors directly within their applications and help secure business processes.
The internal name used for K-NOW at BPCE.
Supporting advisors in a complex banking environment.
BPCE Solutions Informatiques supports the Banque Populaire and Caisse d’Épargne networks in the evolution of their information systems. K-NOW provides contextual assistance directly within the applications used every day.
A broad application landscape supporting banking networks.
Advisors use a large number of applications every day and must carry out processes subject to strict regulatory requirements.
BPCE Solutions Informatiques wanted to strengthen in-app support to reduce navigation difficulties, facilitate training and improve user autonomy.
Simplifying the experience without compromising business requirements.
Onboarding
Make onboarding easier and help new advisors build proficiency faster.
Complexity
Reduce the complexity of infrequent banking journeys and processes.
Autonomy
Enable users to move forward without systematically relying on support.
Prioritization
Identify the highest-value journeys to focus efforts where they matter most.
K-NOW, deployed under the name “Guidance”.
The solution supports users directly throughout their business journeys and provides assistance exactly when it is needed.
Smoother adoption and support closer to day-to-day needs.
Easier onboarding
New employees receive guidance directly within their tools.
Simplified journeys
Complex or infrequent processes become easier to complete.
Autonomy renforcée
Contextual guidance reduces systematic reliance on support and training.
Extended rollout
The solution already covers more than 10% of the application portfolio, with further expansion underway.
A simpler, more autonomous and more consistent user experience.
Faster adoption
Embedded guidance shortens the learning curve.
Less reliance on support
Users find the information they need more quickly.
User-centered approach
Priority journeys are selected based on real user needs.
Scalable strategy
The approach can be progressively extended to more applications.
Discover BPCE’s experience.
Support your users exactly when they need it.
Discover how Knowmore can simplify the adoption of your business applications, secure processes and accelerate user autonomy.
Request a demo