SNCF Réseau accelerates the adoption of its GMAO Carl Source.
As part of the Digitop project, SNCF Réseau relies on K-STUDIO and K-NOW to train nearly 2,000 employees and support them directly within Carl Source.
The program designed to modernize maintenance processes.
Train and guide teams through a major business transformation.
To replace outdated tools, SNCF Réseau deployed the Carl Source CMMS. Knowmore supports users before go-live with K-STUDIO, then directly within the application with K-NOW.
Discover SNCF Réseau’s experience.
Modernizing telecom and IT infrastructure maintenance.
The Digitop project aims to improve the traceability of maintenance operations and ensure compliance with operational and contractual requirements.
The rollout of Carl Source is transforming working practices across a wide range of roles, including operational managers, supervisors, field technicians and data managers.
Delivering a successful nationwide rollout across highly diverse roles.
Rapid training
Train nearly 2,000 users located across the country.
Consistency
Ensure consistent skills development despite limited access to training environments.
Support
Reduce requests to key users and support teams after go-live.
Communication
Share operational information with teams that are less connected to traditional communication channels.
A complete enablement approach with K-STUDIO and K-NOW.
K-STUDIO prepares employees through realistic simulations integrated into the LMS. K-NOW then takes over within Carl Source, providing contextual assistance whenever users need it.
Faster onboarding and long-term user support.
Supported rollout
Around 2,000 employees were trained and supported in using Carl Source.
Scalable training
Simulations reduced training time and costs while standardizing learning.
Greater user autonomy
Users can access immediate assistance without leaving their work environment.
Reusable content
A large share of the content was adapted during the migration to a new version of Carl Source.
End-to-end support before, during and after deployment.
Faster adoption
Users get up to speed with the new CMMS more quickly.
Reduced support workload
Contextual guidance reduces requests to project teams.
Stronger communication
Important messages are displayed directly within the business application.
Long-term enablement
Content can be reused and adapted as Carl Source evolves.
Train before deployment, then guide users within the application.
SNCF Réseau combines two complementary solutions to support employees at every stage of their journey in Carl Source.
Learn by doing before going live.
Prepare employees to use Carl Source through realistic, risk-free simulations available directly from the LMS.
Guide users directly within the application.
Support employees in Carl Source at the exact moment of need with assistance embedded directly into their workflow.
Drive successful adoption of your business applications at scale.
Discover how to combine immersive training and in-app guidance to accelerate adoption, reduce support requests and provide long-term support as your tools evolve.
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