Success story · Rail & maintenance

SNCF Réseau speeds up the adoption of its Carl Source CMMS.

The Digitop project replaces maintenance tools that had become obsolete on telecom and IT infrastructure. K-STUDIO prepares the teams on a replica of Carl Source; K-NOW takes over in the real application.

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K-Studio

Exercise 2 of 8Score 100 %

Simulation

Carl Source

Work requests

Carl Source

Work requestCreate the work order

SiteEquipmentPriorityRequested date

iYour turnOpen the request for the Lyon-Part-Dieu site.!AlmostThat is not the right request, try again.✓Well doneThe request opens, now create the work order.

2 000employees supported in Carl Source

2solutions deployed: K-STUDIO and K-NOW

1version migration absorbed by adapting the content

The context

Deploying a CMMS nationwide, across very different jobs.

SNCF Réseau is replacing tools that had become obsolete with the Carl Source CMMS, as part of the Digitop project. The aim is to improve the traceability of maintenance operations and to meet operational and contractual obligations. The rollout reaches very varied profiles: operational managers, maintenance technicians and planners.

The blind spot

Training two thousand people is not enough to make them autonomous.

The teams are spread across the whole country, access to training environments is limited, and some users remain far from the usual communication channels.

The initial trainingYou learn Carl Source before really using it.

A few weeks laterThe application is only practised intermittently.

The step that blocksNobody left alongside at the moment when action is needed.

The scope

The application covered by the deployment.

Carl Source→

CMMS, 2 000 users supported

In production

The solution

Practise before the switchover, be guided afterwards.

Two complementary solutions, used at two different moments of the project.

Simulations delivered through the LMS

The K-STUDIO exercises are distributed through the existing training set-up, with no access to the real environment.

A nationwide rollout

The teams are spread across the whole country, with limited access to training environments.

Guidance inside the tool

Once in production, K-NOW takes over in Carl Source with contextual help available at any time.

Very different jobs

Operational managers, maintenance technicians and planners are each supported on their own screens.

Carl Source

kSTEP 2 / 3Enter the intervention report.

kSTEP 1 / 3Open the work order.kSTEP 3 / 3Close the work order here.

K-NOW

Step-by-step guidance

Close a work order

K-STUDIO

Train

Create a work request

Enter an intervention report

The results

Support that covers both before and after the switchover.

Teams that are ready

Nearly 2 000 employees were prepared and supported in using Carl Source.

Training made industrial

The simulations cut the time and the organisational constraints of training.

Stronger autonomy

Users find immediate help without leaving their working environment.

Reusable content

A large part of the content was adapted during the migration to a new version of Carl Source.

Video testimonial

Video: how SNCF Réseau supported 2,000 CMMS users with a digital adoption platform

Aleida Baessa-Rodrigues, Change Management Consultant at Capgemini, explains how K-Studio and K-NOW supported the rollout of CARL Source on the Digitop project, from training to in-app guidance. Video in French with English subtitles.

The solution deployed

The solutions deployed.

K-STUDIOApplication simulator

Practising on a replica, before the switchover.

K-STUDIO reproduces Carl Source so teams can replay their business actions as many times as needed, without touching production data.

Discover K-STUDIO→

Simulated exercises on a faithful replica
Practice before go-live
Delivery through the existing training set-up
No impact on the real environment

K-NOWDigital adoption platform

Being guided in the real tool, after the switchover.

K-NOW takes over once Carl Source is live, with guidance and help displayed directly inside the application.

Discover K-NOW→

Step-by-step guidance inside the application
Contextual help and information
Targeting by job and by profile
Updates without touching Carl Source

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at SNCF Réseau?

No. The initial training stays in place to prepare users. K-NOW takes over inside the application, at the moment someone gets stuck on a step, several weeks after the session.

Which applications are covered?

In production:Carl Source→(CMMS, 2 000 users supported).

How large is the deployment?

Nearly 2 000 employees supported in Carl Source across the whole country, as part of the Digitop project, with two solutions deployed: K-STUDIO and K-NOW.

What does it change day to day?

Teams that are ready. Nearly 2 000 employees were prepared and supported in using Carl Source. Stronger autonomy. Users find immediate help without leaving their working environment.

They trust us