Cristal Optimisations simplifies the adoption of business applications in the Retail sector.
Cristal Optimisations relies on K-NOW digital guidance to support users of complex business applications, streamline Retail processes, and strengthen the autonomy of its change management teams.
Guidance embedded in business applications to streamline processes and strengthen autonomy.
Make complex Retail processes easier to understand and execute.
As a consulting firm specializing in Retail digital transformation, Cristal Optimisations supports its clients with process consulting, change management, training, and continuous performance improvement. K-NOW complements this support with contextual assistance directly embedded in applications.
An agile collaboration focused on innovation and operational efficiency.
We particularly appreciated working with the Knowmore teams to find innovative solutions for creating highly operational guidance. They are agile in developing technical solutions that always remain focused on the customer.
Accelerating time to market in complex PLM environments.
In Retail, PLM solutions structure product development within highly constrained timelines: design, tenders, supplier collaboration, compliance checks, and validation.
However, the richness of these processes and features can create friction. Some employees struggle to find the right information, understand the steps to follow, or adapt to changes in the tools, slowing down their work and reducing efficiency.
Removing adoption barriers without slowing down operations.
Complex processes
Help users understand rich, structured business workflows that are highly dependent on context.
Time to Market
Prevent usability and comprehension issues from slowing product development and time to market.
Immediate assistance
Provide the right information at the exact moment a user encounters difficulty in the application.
Team autonomy
Enable change management consultants to quickly create and update their own guidance.
An in-app GPS embedded in business applications.
K-NOW provides contextual, real-time assistance directly within the applications supported by Cristal Optimisations. Users can access useful information, tips, and solutions without interrupting their work.
A smoother experience and more autonomous teams.
Improved productivity
Users can more easily overcome the functional and technical obstacles they encounter in their applications.
Help at the right time
Useful information is available directly in the work environment, with no need for external searches.
A less stressful experience
Guidance makes complex technologies more accessible and reduces interruptions caused by usability issues.
Autonomous teams
Change management teams create and update guidance and new-feature presentations themselves.
A solution designed for large-scale digital transformation.
Support for Retail processes
Guidance tailored to the steps, roles, and constraints specific to PLM environments.
Highly operational guidance
Content directly connected to users’ tasks, processes, and real-world difficulties.
User-friendly authoring mode
Teams quickly learn how to create, publish, and update guidance.
Continuous improvement
Guidance evolves alongside software, processes, and the business needs of Retail clients.
Our teams adopted K-NOW very quickly thanks to the training and collaboration with Knowmore’s technical teams. Today, our change management teams are autonomous and responsive when creating and updating guidance.Stéphane G.President, Cristal Optimisations
Global figures that reflect Knowmore’s experience.
These figures cover all Knowmore deployments and customer references. They do not represent results specific to Cristal Optimisations.
Simplify the use of your most complex business applications.
Discover how Knowmore can accelerate the adoption of your tools, streamline your processes, and make your teams more autonomous.
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