Success story · Semiconductors

Soitec supports its buyers in Jaggaer and Oracle iProcurement.

The rule, the expected field and the next step appear right inside the working screen, for the daily buyer as much as for the colleague who raises a purchase request twice a year.

Request a demo See the results

kSTEP 2 / 3Check the accounting allocation.

kSTEP 1 / 3Open the supplier invoice.kSTEP 3 / 3Send it for approval here.

K-NOW

Step-by-step guidance

Approve a supplier invoice

K-STUDIO

Train yourself

Create a supplier

Run a financial report

1,200users on Oracle iProcurement

250users on Jaggaer

2procurement applications covered

Context

Two procurement applications, two very different user populations.

Soitec designs and produces semiconductor materials for the electronics industry. Its procurement process involves buyers who live in the tool every day, and a large number of employees who only pass through it occasionally, for a request or an approval.

The blind spot

Training prepares people, it does not stay with them.

That imbalance makes classroom training ineffective: what one group masters, the other forgets between two uses. Occasional users had to be supported at the exact moment of entry, without adding to the workload of the procurement teams or the support desk.

Initial trainingPeople learn the tool before they really use it.

A few weeks laterThe application is only used now and then.

The step that blocksNo one is around at the moment it matters.

Scope

The applications covered by K-NOW.

Oracle iProcurement→

Purchase requests, 1,200 users

Live

Jaggaer→

SRM and supplier relations, 250 users

Live

The solution

Guidance built into both applications.

K-NOW runs inside the working environment of Soitec employees, with no change to the underlying applications.

Down to the field

Help appears on the screen and the field concerned, not in a separate document.

On the key steps

Guided journeys cover the steps that commit the company, from request to order.

Targeted by profile

Content is triggered by application, user profile and role.

Updated without IT

Content follows the procurement rules as they change, with no work on the applications.

kSTEP 2 / 3Check the accounting allocation.

kSTEP 1 / 3Open the supplier invoice.kSTEP 3 / 3Send it for approval here.

K-NOW

Step-by-step guidance

Approve a supplier invoice

K-STUDIO

Train yourself

Create a supplier

Run a financial report

Results

A process supported at every step, for every profile.

Occasional users move forward alone

Those who open the tool only a few times a year find the right steps again without calling procurement.

Help in the right place

Content appears on the screen concerned, when it is useful, rather than beforehand.

Safer data entry

Sensitive fields and rules are spelled out, which limits rejections and approval round trips.

One continuous experience

A single setup covers 2 applications with different interfaces, across the whole process.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Guide users at the right moment, in the right tool.

Make business applications easier to use with step-by-step guidance, contextual help and targeted messages built into the working environment.

Discover K-NOW →

Application GPS and step-by-step guidance
Contextual help and information
Rollout across several business applications
Updates with no work on the application itself

Frequently asked questions

What people ask us about this roll-out.

Does K-NOW replace training at Soitec?

No. Initial training stays in place to prepare people. K-NOW takes over inside the application, at the moment someone gets stuck on a step, sometimes long after the session. The setup stays hybrid.

Which applications are covered?

Live : Oracle iProcurement→ (Purchase requests, 1,200 users) and Jaggaer→ (SRM and supplier relations, 250 users).

How large is the roll-out?

1,200 users on Oracle iProcurement, 250 users on Jaggaer and 2 procurement applications covered.

What does it change day to day?

Occasional users move forward alone. Those who open the tool only a few times a year find the right steps again without calling procurement.

They trust us