The vocabulary of digital adoption.
Explore the Knowmore glossary to deepen your understanding of digital adoption through its key terms: definitions, challenges and concrete use cases.
25 definitions to decode digital adoption.
C
Change management
Guiding an organisation through the transition to new practices and technologies: models, process, levers and how to measure real adoption.
Read the definition →CRM
Customer relationship management: the tools, processes and organisational posture that serve the whole customer lifecycle.
Read the definition →D
Digital adoption
The cornerstone of digital transformation: users genuinely assimilating the new technologies rolled out across the organisation.
Read the definition →Digital Adoption Manager
The role that aligns the use of digital solutions with business goals and makes sure new tools are actually adopted.
Read the definition →Digital adoption platform (DAP)
Interactive guidance and in-context support that help users master new tools, cutting training time and support tickets.
Read the definition →Digital dexterity
The ability of employees to adapt, learn and make the most of the digital tools available to them.
Read the definition →Digital employee experience (DEX)
The quality of employees' digital experience with company tools — a driver of adoption, engagement and performance.
Read the definition →Digital innovation
AI, cloud, automation, data: technologies that only create value once they are adopted and woven into daily practice.
Read the definition →Digital thread
The single digital thread linking product data across the lifecycle, from design to recycling, across PLM, ERP, MES and CRM.
Read the definition →Digital transformation
Embedding digital technologies across every activity of the business: processes, business models and customer relationships.
Read the definition →Digitalization
Bringing digital technologies (cloud, IoT, AI…) into business processes to reshape operations and business models in depth.
Read the definition →E
E-learning
The set of learning formats that allow people to train remotely through digital technologies.
Read the definition →Employee onboarding
Bringing an employee smoothly into a new working environment, a new set of tools or new processes.
Read the definition →ERP
Enterprise resource planning: the system that runs the company's operational processes within one unified platform.
Read the definition →I
S
SaaS
The model for delivering applications over the internet, accessed remotely on subscription rather than installed locally.
Read the definition →Sales Force Automation (SFA)
Automating sales tasks to gain efficiency — with impact that stays limited without solid digital adoption.
Read the definition →U
User experience (UX)
How a person perceives and interacts with an interface — a direct driver of satisfaction, engagement and efficiency.
Read the definition →User onboarding
The strategic step that ensures users get to grips with digital tools quickly, effectively and for the long run.
Read the definition →No term matches your search.
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