IFPEN supports its people in Cegid XRP and Planisware.
Cross-functional applications everyone uses, but at very uneven rhythms. Contextual help closes the gap between the person who is in them every day and the one who comes back twice a year.
Applications used by almost everyone, but not at the same rhythm.
IFP Energies nouvelles is a major player in research and training across energy, transport and the environment. Its researchers, engineers and support functions share a common base of cross-functional applications: purchasing, time entry, project management.
Training prepares people, it does not stay with them.
These applications concern everyone, with very variable usage frequency. Between two uses the landmarks fade, which produces entry errors, follow-ups and recurring calls to the support teams.
The applications covered, and the one coming next.
Cegid XRP Purchasing→
2,000 users
Cegid XRP Timesheets→
2,000 users
Planisware Progress+→
Project management, 450 users
Coswin
Maintenance, rollout planned by the end of 2026
One setup, extended application after application.
The rollout started with purchasing and timesheets, then extended to project management.
In the working screen
Contextual help and guided journeys built into the cross-functional applications.
Step by step
Each application joins the setup at its own pace, without starting from scratch.
Targeted by profile
Content is triggered by application and user profile.
Owned in house
The IFPEN teams have been trained to create and publish the content.
A common help layer across the institute's cross-functional applications.
A widening scope
Purchasing, time entry and project management are covered; maintenance will follow by the end of 2026.
Help at the moment of use
People find the right steps again without turning to a separate document.
Safer data entry
The structuring steps and the sensitive fields are spelled out at the moment of entry.
A reusable method
Each new application joins a setup that already exists, with teams already trained.
What people ask us about this roll-out.
Does K-NOW replace training at IFPEN?
Which applications are covered?
How large is the roll-out?
What does it change day to day?
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