ANRU accelerates the adoption of its IODA application among 1,630 internal users and partners.
The French National Agency for Urban Renewal (ANRU) relies on K-STUDIO and K-NOW to train employees and partners through hands-on practice, then guide them directly within the IODA business application.
Hands-on training and contextual assistance directly in the flow of work.
Train users through hands-on practice before rollout, then guide them in their day-to-day work.
As part of the rollout of the third module of its IODA application, ANRU needed to quickly support two user groups with very different needs. K-STUDIO made it possible to simulate the application for training purposes, while K-NOW delivers guidance and contextual messages directly within the work environment.
A flexible solution, available at any time.
The flexibility of the solution, its ability to adapt to learners’ schedules and its constant availability make it an ideal tool for continuous training, reinforcing knowledge and securing transformation.
A major IODA release to deploy within a tight timeframe.
IODA is ANRU’s internally developed business application for managing contracts and grants. After the first two modules went live in 2018 and 2019, the Agency was preparing the third module, with training scheduled to begin in November 2020 ahead of a production launch planned for February 2021.
Previous approaches, based on classroom training, demonstrations, a static e-learning package and videos, had shown their limitations. Without a dedicated training environment, ANRU needed another way for users to practise without relying on the live application.
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Support two user groups at scale, without a dedicated training environment.
Tight deadlines
Produce training content quickly while the third IODA module was still being finalised.
Different user groups
Former 130 internal employees et 1 500 external partners aux rôles et usages différents.
Hands-on practice is essential
Enable learners to practise in an environment that faithfully reproduces the application and helps reinforce knowledge.
Long-term support
Extend training with contextual assistance and business rules accessible directly within IODA.
A continuous journey, from simulated training to in-app assistance in the flow of work.
Following a recommendation from DXC Technology, ANRU selected K-STUDIO to create hands-on exercises reproducing IODA screens and processes. A K-NOW proof of concept then demonstrated the value of integrated guidance before the solution was rolled out more broadly.
More engaging training and stronger digital adoption.
Over 90% satisfaction
Training meets participants’ expectations in more than 90% of cases.
Risk-free practice
Learners can practise, make mistakes and self-correct without any impact on production.
Fewer process errors
K-NOW guidance helps secure activities and reminds users of business rules at the right moment.
Sustained autonomy
Exercises remain available outside formal training, while assistance is accessible directly within IODA during real work situations.
A scalable solution that supports the entire transformation journey.
Hands-on training
Users learn on a faithful reproduction of IODA and retain processes more effectively.
An alternative to a training environment
IT avoids the maintenance, resets and costs associated with a dedicated training environment.
Support at the right moment
Business rules, messages and guidance are available directly while users work in IODA.
Easy-to-update content
Teams can add and update exercises and guidance as new versions are released.
Train users on IODA before they start using it.
Prepare employees and partners to use IODA through realistic, secure simulations available from the extranet.
Guide users directly within IODA.
Guide employees and partners at the exact moment of need with assistance integrated directly into their work environment.
Train your users through hands-on practice and support them over the long term.
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