QuickMS improves Qrew adoption with integrated, customizable in-app guidance.
QuickMS uses K-NOW to support more than 10,000 users of Qrew, its HR performance review management software, while enabling its Support teams to create and update in-app guidance independently.
In-app guidance embedded directly in Qrew to support users at the moment of need.
Simplifying onboarding and user support in Qrew.
QuickMS wanted to replace Qrew’s native help tool with a more powerful and customizable solution that could improve the user experience while enabling Support teams to quickly create and update guidance content.
Keeping user guidance aligned with the evolution of Qrew.
QuickMS develops Qrew, software dedicated to HR performance review management. To support its customers’ end users, the company had previously relied on a native help tool called Zoé.
This tool depended on the R&D team, making it difficult to publish and update new guidance quickly. QuickMS therefore needed a solution that would give its operational teams greater autonomy and responsiveness.
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Turning user guidance into a true driver of adoption.
Team autonomy
Enable Support teams to create and edit guidance without systematically relying on R&D.
Responsiveness
Publish new information quickly and update content as Qrew features evolve.
Simplified onboarding
Guide users directly within Qrew to simplify onboarding and feature adoption.
User satisfaction
Improve the Qrew experience to increase customer satisfaction and encourage broader use of the software.
K-NOW to guide users directly within Qrew.
QuickMS replaced Zoé with K-NOW, giving its Support teams the ability to quickly create, publish and update guidance for Qrew users.
Rapid deployment and fully autonomous teams.
More than 10,000 users
The first K-NOW guidance content was rolled out to more than 10,000 Qrew customer users.
Rapid implementation
Following a kick-off in mid-June and two days of training in early July, QuickMS rolled out its first guidance content by mid-August.
Autonomous teams
Customer Support teams can now create, update and publish guidance or showcase new Qrew features independently.
Satisfied users
Users particularly value the additional guidance provided when creating accounts and throughout the electronic signature process.
“We particularly appreciated the responsiveness of the Knowmore teams during the implementation of the solution. The production launch was very fast.”
More agile guidance for a better user experience.
Easier onboarding
Users receive information and guidance directly within Qrew.
More autonomous Support teams
QuickMS teams create and maintain their guidance without systematically relying on development teams.
Targeted communication
Messages can be displayed at login, on a specific page, or directly next to a Qrew field.
Customer feedback
NPS feedback enables QuickMS to collect user recommendations and sentiment directly.
Guide users directly within Qrew.
QuickMS uses K-NOW to quickly create and deliver contextual guidance, information and communications directly within its software.
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Embed user guidance directly into your software.
Discover how K-NOW can simplify onboarding, guide users at the moment of need, and enable your teams to independently create and update in-app guidance.
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