ACMS supports its members on its new Member Portal.
ACMS relies on K-NOW to support its members directly within their new Member Portal, from login and navigation to data entry.
The in-app GPS that guides members directly within their Member Portal.
Driving adoption of the new Member Portal exactly when members need support.
ACMS launched a new Member Portal that allows members to update employee information. To drive adoption, support needs to be delivered directly within the portal, at the point of use.
Supporting the launch of a new Member Portal.
ACMS, a specialist in occupational health, launched a new Member Portal to make it easier for members to manage employee information.
Members need to log in to the ACMS platform to update employee information, but they are not yet familiar with this new portal.
Preventing abandonment and low usage of the new Member Portal.
Adoption of the new portal
Drive adoption of the new Member Portal and prevent abandonment or lack of use.
Traditional training is not feasible
Members cannot realistically be trained and only log in a few times a year.
Limited time available
Members do not always have time to read the documentation made available to them.
New users
The vast majority of members who use the portal only occasionally are new users.
K-NOW to support members directly within their Member Portal.
ACMS chose K-NOW, the in-app GPS, to support members in real-life situations as they log in, consult information, navigate and enter data in the Member Portal.
High engagement with K-NOW content and support now available all year round.
Real-time monitoring
Using analytics, ACMS can track changes in member consultations and data entries in real time, on an anonymized basis.
High engagement
ACMS is seeing high engagement with K-NOW content embedded in the Member Portal.
Year-round support
Employee list and billing information declarations are now available throughout the year, aligned with each member’s contract anniversary date.
Continuous improvement
K-NOW content is regularly updated based on feedback submitted by members at the end of each guidance flow.
Embedded support that reduces errors and saves members time.
Reduced workload peaks
K-NOW content helps reduce workload peaks associated with declaration campaigns.
Fewer data-entry errors
Guidance helps reduce data-entry errors during declaration campaigns.
Time saved
Members save valuable time when entering information in the Member Portal.
Improved satisfaction
The time saved during data entry helps ACMS deliver a better experience for its members.
Guiding members directly within their Member Portal.
ACMS relies on K-NOW to guide members as they log in, navigate and enter data, while continuously improving content based on their feedback.
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Support your users directly within their applications.
Discover how K-NOW can guide users in real-life situations directly within their applications, with contextual messages and step-by-step flows tailored to the way they work.
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