La Banque Postale simplifies and accelerates customer interactions.
As part of the Cap Client 3.0 project, La Banque Postale relies on K-STUDIO to train its 70,000 employees on Isilis and prepare them to support customers across its two networks.
The application simulator for creating interactive and immersive training.
Train 70,000 employees to support the modernization of customer relations.
As part of Cap Client 3.0, La Banque Postale aims to prepare its employees to use Isilis, a new tool designed to simplify bank account switching procedures and bring its retail and banking networks closer together.
Modernize the information system and bring retail and banking networks closer together.
La Banque Postale, a subsidiary of the La Poste group, is a major player in the French banking sector. As part of the redesign and modernization of its information system, it is deploying Isilis to simplify bank account switching procedures for its customers.
This project is part of a broader initiative to bring the retail and banking networks closer together and prepare teams to support customers consistently through the new processes.
Prepare employees for a new customer journey and new processes.
Information system modernization
Support the redesign of the information system and the rollout of Isilis.
70,000 employees
Train employees so they can effectively support customers across both networks.
Multimodal training
Provide content that can be used both in instructor-led sessions and independently through e-learning.
Tool adoption
Make it easier to learn the processes and align knowledge levels to improve adoption of Isilis.
K-STUDIO to create simulated training that accurately reproduces the Isilis application.
La Banque Postale uses K-STUDIO to create simulated training content that allows employees to practice Isilis processes before and during its rollout.
Simulated training to make Isilis easier to learn and adopt.
Easier onboarding
Simulated content allows employees to practice processes and become more proficient with Isilis.
Instructor-led & e-learning
The same content can be used in instructor-led sessions or completed independently through distance learning.
Aligned knowledge levels
The training helps align employee knowledge and supports adoption of the new tool.
Deployment on Ilias
SCORM-compliant e-learning modules are deployed on La Banque Postale’s Ilias LMS.
Immersive application training to support change and standardize practices.
Better process proficiency
Simulation makes it possible to practice new processes in a risk-free learning environment.
Two networks prepared
Employees are prepared to support customers across the retail and banking networks.
Flexible learning formats
Content is designed for both instructor-led training and self-paced e-learning.
Standardized deployment
The SCORM standard makes it easier to integrate and distribute modules through La Banque Postale’s Ilias LMS.
Create immersive application training for Isilis.
La Banque Postale relies on K-STUDIO to create simulated training content, use it in instructor-led and e-learning formats, and distribute it in SCORM format through its Ilias LMS.
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Train your employees on business applications at scale.
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