SNCF Voyageurs trains its agents on the new version of the GMAT application.
SNCF Voyageurs relies on K-STUDIO to train 3,000 agents on the new version of the Gestes de Maintenance de l’Agent en Technicentre (GMAT) application.
The business application used by maintenance agents in Technicentres.
Train 3,000 agents on a major new version of GMAT.
As part of a major GMAT upgrade, SNCF Voyageurs designed eight interactive modules with K-STUDIO, enabling agents to practise and assess their knowledge on both PCs and Android tablets.
Supporting a major upgrade of the GMAT application.
The GMAT project aims to improve the traceability of maintenance operations and ensure compliance with operational and contractual requirements.
Available on both PCs and mobile devices, the application needed to move to a new version while ensuring fast and consistent adoption across all agents.
Quickly train agents on both simple and complex use cases.
Rapid training
Train 3,000 agents through in-person sessions organised over two half-days.
Consistency
Provide interactive exercises that faithfully reproduce the application without relying on the availability of a training environment.
Ongoing support
Enable agents to replay exercises at any time to strengthen their command of GMAT.
Accessibility
Make the content available on PCs, Android tablets, K-STUDIO Drive, USB drives or via local download.
Interactive training designed with K-STUDIO.
K-STUDIO reproduces key GMAT workflows as simulated exercises. Agents can practise business tasks, replay modules and self-assess in a risk-free environment.
Independent agents who can practise at their own pace.
Supported rollout
3,000 agents were supported in adopting the new version of GMAT.
8 training modules created
Eight training modules were produced for use on PCs and Android tablets.
On-demand practice
Agents can replay the exercises at any time to strengthen their skills.
Self-assessment
Each agent can assess their knowledge acquisition and identify areas that need further practice.
Accessible, practical training adapted to real-world operational constraints.
Faster adoption
Simulated exercises prepare agents before they use GMAT in real-life situations.
Risk-free practice
Agents practise in a replica of the application without affecting real data.
Mobile access
Content can be accessed on PCs and Android tablets, including locally.
Self-directed learning
Exercises can be replayed freely to reinforce knowledge over time.
Train agents through hands-on practice with K-STUDIO.
SNCF Voyageurs uses K-STUDIO to create interactive GMAT simulations that are accessible across different devices and adapted to agents’ training needs.
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