Action Logement Services guides its employees inside their business applications.
3 000 employees use applications that keep changing as the systems converge. K-NOW places an in-app GPS inside the tool, at the moment of the action.
A convergence of systems to secure.
Action Logement Services makes housing more accessible in order to support employment and local economic activity. Legacy systems are converging towards shared tools, and 3 000 employees have to follow that movement without any loss of service quality.
Training prepares a tool, not its next version.
Every convergence step brings new features and new processes. Multiplying training sessions is expensive and does not prevent hesitation in front of the screen a few weeks later.
The applications covered by the first publications.
4 business applications
PeopleDoc, Talentsoft, Cegid XRP Ultimate and Horoquartz
An in-app GPS placed inside the business tools.
Action Logement Services creates and publishes guidance and contextual help with K-NOW, directly inside its business applications. The content is produced in-house, by contributors trained from September 2022.
In-app GPS
The employee is led from one step to the next, inside the application itself.
Contextual help
The useful information appears at the field concerned, without leaving the screen.
More than 10 contributors trained
The teams produce and publish the content themselves, without depending on a third party.
Built-in user feedback
The K-NOW feedback feature collects comments directly inside the application.
First rollouts delivered, very positive feedback.
Autonomous contributors
More than 10 people trained in September 2022 produce and publish guidance.
Several applications covered
The first publications concern PeopleDoc, Talentsoft, Cegid XRP Ultimate and Horoquartz.
Feedback collected on the spot
The first comments gathered through the feedback feature are described as excellent.
Better targeted training
Help inside the tool allows training sessions to focus on business matters.
Video: how Action Logement Services rolled out a digital adoption platform on its business applications
Camille Audouard, Director of Organisation & Change Management, and Pierre-Yves Thoreau, Deputy CEO for Transformation and Organisation, explain why Action Logement Services chose K-NOW and how it was rolled out on more than 10 business applications. Videos in French with English subtitles.
Conference: the Action Logement Services customer story with K-NOW
Camille Audouard presents the rollout of K-NOW at Action Logement Services: why a digital adoption tool, why Knowmore, the project and user feedback.
IT view: K-NOW on 25 environments and more than 1,000 users
Julien Simetier, IT project lead, gives a technical view of the K-NOW rollout at Action Logement Services.
HR teams: fewer requests and more autonomous users
Alice Moutot, HRIS project manager, shares employee feedback on K-NOW at Action Logement Services.
Cristal: more than 40 guides delivered in one month
Haris Chettouh, operations project officer, explains how K-NOW guides support users of the Cristal application.
What we are asked about this deployment.
Does K-NOW replace training at Action Logement Services?
Which applications are covered?
Who creates the content?
What does it change day to day?
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See how K-NOW guides your teams directly inside their tools, shortens the learning curve and reduces the load on support.