01
Low adoption
Users keep working as they did before or only use a fraction of the available features.
Digital transformation
Transform your tools. More importantly, transform the way people work.
Deploying new tools is not enough. Support your employees as they adopt new ways of working, accelerate adoption, and turn every digital investment into tangible business value.
Train on new tools
Support in day-to-day use
Measure actual adoption
Digital Transformation Journey
From tools to adoption
01
Deploy New tool / new process
02
Support Guidance for new ways of working
03
Adopt New user habits
04
Create value Performance & ROI
Technology + Adoption The essential combination for a successful transformation.
Knowmore at a glance 7M+ users 70 countries 350+ applications 20+ years of expertise
The real challenge
Successful digital transformation is not measured by the number of tools deployed.
ERP, CRM, HRIS, procurement tools or business applications: technology evolves fast. But without employee adoption, new processes remain poorly understood, workarounds persist, and the expected benefits are difficult to achieve.
Barriers to transformation
When tools change faster than user habits.
The challenge is no longer simply to deploy the right technology. Every employee needs to understand, adopt, and master new ways of working.
02
Errors and workarounds
Faced with new processes, employees hesitate, make mistakes, or fall back on old habits.
03
Overloaded support teams
Repeated questions and usability issues increase the pressure on support and project teams.
04
ROI is difficult to demonstrate
Without visibility into actual usage, it becomes difficult to measure the value created by digital investments.
The missing link
Between go-live and performance comes adoption.
Digital transformation creates value when new tools become part of everyday working habits.
01. Tool Deploy the technology
02. Process Evolve working practices
03. Usage Make learning easier
04. Adoption Embed new habits
05. Value Achieve the expected outcomes
The Knowmore approach
Make adoption the driving force behind your digital transformation.
Support employees before, during, and after deployment with an approach that combines training, contextual guidance, and continuous usage measurement.
k
SUPPORT WITH K-NOW
The right guidance, at the right time.
Guide users directly within their applications and help ensure new processes are carried out correctly.
✓ Contextual guidance ✓ Real-time assistance ✓ Fewer errors
Discover K-NOW →
k
TRAIN WITH K-STUDIO
Prepare users before the change.
Create realistic simulation environments so users can explore new tools without putting production data at risk.
✓ Interactive simulations ✓ Hands-on training ✓ Knowledge assessment
Discover K-STUDIO →
k
MEASURE WITH K-VALUE
Measure what really happens after go-live.
Analyze usage, identify friction points, and focus your actions on the processes that truly need attention.
✓ Adoption KPIs ✓ Usage analytics ✓ Performance monitoring
Discover K-VALUE →
Continuous adoption
Support every stage of your transformation.
Adoption starts before deployment and continues long after go-live.
Prepare
Anticipate new ways of working and prepare employees for change.
Deploy
Build user guidance into the experience from go-live.
Adopt
Help employees master new processes in their day-to-day work.
Measure
Analyze actual user behavior and identify areas of friction.
Optimize
Continuously refine user support to maximize the value created.
From imposed change to adopted change
Transform the employee experience.
WITHOUT CONTINUOUS SUPPORT
Change remains an effort.
One-off training
Information is quickly forgotten
Errors and hesitation
More support requests
Adoption is difficult to measure
WITH KNOWMORE
Change becomes a habit.
✓ Hands-on training
✓ Support at the moment of need
✓ Greater autonomy
✓ In-app assistance
✓ Measurable adoption and continuous improvement
Measurable results
More adoption. Less friction. More value.
Track actual usage and turn digital adoption into a performance indicator.
Adoption of new tools accelerated
Autonomy strengthened day to day
Performance driven by usage insights
Your digital ecosystem
Support transformation across all your applications.
Successful transformations
When technology transformation becomes a transformation in the way people work.
Discover how leading organizations use Knowmore to support employees, de-risk digital transformation, and sustainably improve adoption of their business applications.
Explore our success stories →FAQ
Digital transformation & adoption
What is digital adoption?
Digital adoption is the ability of employees to use the digital tools available to them effectively and integrate new processes into their day-to-day work.
Why is adoption essential to digital transformation?
A tool can be technically deployed without being truly adopted. When employees master new ways of working, the organization is better positioned to achieve the expected gains in productivity, quality, and performance.
How can employees be supported when a tool changes?
Support can combine hands-on training, simulations, contextual in-app guidance, and continuous usage measurement so actions can be adapted to real user needs.
How can adoption of a new tool be measured?
Usage analytics can reveal which features are used, where journeys are abandoned, where friction occurs, and which user groups need additional support.
When should a Digital Adoption solution be introduced?
Ideally, from the project preparation stage. It can then support go-live, functional updates, and continuous improvement throughout the application lifecycle.
Let’s talk about your transformation
Your tools are evolving. Make sure adoption keeps pace.
Talk to a Knowmore expert about your adoption, training, and change enablement challenges.
✓ Personalized demo
✓ Analysis of your transformation challenges
✓ Identification of priority use cases
Request a demo
Let’s discuss your project.
A few details are all we need to prepare a discussion tailored to your context and challenges.