Technician: an incomplete work order
The intervention is closed without the reading required by the procedure.
Industry · Transport and mobility
Knowmore drives the adoption of transport and rail software, from the maintenance depot to the station.
CMMS, field tools for agents, HR systems, operations applications: your teams work in shifts, on PCs and tablets, and do not leave their post for training. Knowmore guides every agent inside their screen, trains them on simulations before go-live and measures actual usage.
ÉTAPE 1 / 3Open the work order.
ÉTAPE 2 / 3Select the intervention type.ÉTAPE 3 / 3Close the intervention.
They trust us
40%of CAC 40 companies work with Knowmore
+400business applications whose adoption Knowmore drives
70countries where Knowmore solutions are deployed
+7Musers guided or trained with Knowmore
Transport software adoption
The digital transformation of transport happens in the field.
Infrastructure managers, rail and urban transport operators, airports: asset maintenance runs through the CMMS or EAM software, agents work with mobile applications, and human resources are managed in an HR system. These tools only create value when every technician, agent and manager uses them every day, on every site and every shift. That is where the digital transformation of rail and transport operators succeeds or stalls.
The domino effect
A poorly recorded intervention costs you all the way to the passenger.
In transport, a mistake in the CMMS spreads to the maintenance plan, rolling stock availability and service punctuality. Tool adoption therefore drives safety, punctuality and service quality.
Maintenance: a distorted history
The maintenance plan relies on incomplete data; the asset goes back to the workshop.
Passenger: a disrupted service
Unavailable rolling stock affects punctuality and passenger information.
Transport challenges
Four constraints specific to transport projects.
Field agents, shift work, frequent version upgrades, large teams: change management in transport follows its own rules.
Agents in the field
Maintenance technicians, station agents, inspectors: many work on tablets, far from a training room. At SNCF Voyageurs, K-STUDIO modules cover both PCs and Android tablets.
Version upgrades to absorb
A changing tool means retraining. At SNCF Réseau, Knowmore absorbed a version migration of the Carl Source CMMS by adapting the content.
Thousands of users to prepare
A new tool reaches thousands of agents across the whole network. 3,000 SNCF Voyageurs agents were trained on the new version of GMAT with eight interactive K-STUDIO modules.
HR procedures moving to a new tool
An HR system migration changes the tasks of every manager and agent. At RATP, 41 procedures are guided in Workday in real working conditions.
The users
From the depot to the station, six profiles to guide and train.
Each profile has its own screens, pace and typical mistakes. Knowmore targets guides and simulations by site, job and team.
Maintenance technicians
CMMS: work orders, readings, intervention closure.
- Complete work orders at closure
- Rare procedures guided step by step
- Same practices in every workshop
Operations and station agents
Operations applications and agents’ mobile tools.
- Help on a tablet, without leaving the field
- Instructions up to date with every version
- Faster skills development
Team supervisors
Team scheduling, intervention approval, activity tracking.
- Approvals done in the tool
- Schedules entered in full
- Fewer reminders to teams
Managers and HR
HR system: absences, time, appraisals, transfers.
- HR requests handled autonomously
- Campaigns guided in the tool
- Fewer requests to the HR department
Maintenance engineering
Maintenance plans, task lists, history analysis.
- Reliable maintenance data
- New task lists distributed without delay
- Usage measured by site and team
Key users and in-house authors
Application leads, trainers, content authors.
- Content created and updated in-house
- Fewer first-level tickets
- Autonomy after every version
The Knowmore answer
Guide, train, measure: three levers for your field teams.
The three solutions work on top of your applications without changing them, and combine according to your project phase.
K-NOW · Guide
The right action, directly in the technician’s screen.
K-NOW guides agents step by step in the CMMS, the field tool or the HR system, at the moment they enter data. Help is triggered by screen, profile, site or team.
- Help at the moment of the task, in the agent’s screen
- Targeting by site, job or team
- Instructions updated by your key users
CMMS · Intervention closure
WO 58-2214 · Part replacement
In productionAssetEscalator EM-07
Replaced partStep chain
Post-intervention readingTo enter
Duration2 h 30
Close the WOÉtape 3 sur 4
Post-intervention reading
Enter the reading before closing: it feeds the asset’s maintenance plan.
CMMS, field tools, HR: the Knowmore answer for each project.
Choose your project: the critical tasks, the Knowmore answer and the customer proof.
Technicians ready from go-live.
Work orders, readings, closures: the CMMS changes the tasks of every workshop. At SNCF Réseau, as part of the Digitop project, Knowmore drives the adoption of the Carl Source CMMS by nearly 2,000 employees, with K-STUDIO and K-NOW.
Rolling out a new CMMS? Technicians ready from go-live.
Work orders, readings, closures: the CMMS changes the tasks of every workshop. At SNCF Réseau, as part of the Digitop project, Knowmore drives the adoption of the Carl Source CMMS by nearly 2,000 employees, with K-STUDIO and K-NOW.
See the CMMS training use caseDo your agents work on tablets? Training that follows the agent into the field.
Agents do not leave the field to train. At SNCF Voyageurs, 3,000 agents were trained on the new version of GMAT with eight interactive K-STUDIO modules, on PCs and Android tablets.
Read the SNCF Voyageurs success storyMigrating your HR system? Managers autonomous in the new HR tool.
At RATP, K-STUDIO offers 13 procedures as exercises before the Workday go-live; K-NOW then guides 41 procedures in the tool, in real working conditions.
Read the RATP success storyChanging CMMS on an airport platform? Autonomous users and in-house authors.
Knowmore accelerates the adoption of the HxGN EAM CMMS by 1,200 users at a major French airport operator, with K-STUDIO and K-NOW; four in-house authors were trained to create content.
Read the success storyMigrating to SAP S/4HANA? Procurement, spare parts and finance ready for cutover.
An ERP migration affects spare parts procurement, workshop stock and finance. K-STUDIO trains each user group on simulations of the new ERP; K-NOW guides daily entries.
See the SAP S/4HANA migration use caseWelcoming new agents? New starters autonomous in their first week.
Recruitment, transfers, apprentices: training never stops. K-NOW supports each new starter in their applications; K-STUDIO lets them practise rare operations with no risk for operations.
See the digital onboarding use caseChange management in transport: Knowmore steps in at every project phase.
Rolling out a tool in transport unfolds in four phases. Knowmore combines its three solutions according to the phase.
Scoping: measure the starting point
K-VALUE measures the usage of current applications by site and team, and highlights the screens where agents get stuck.
Before go-live: train on simulation
K-STUDIO reproduces the screens of the new tool, on PCs and tablets. Each team rehearses its tasks without touching real data.
Go-live: guide in the field
From day one, K-NOW guides agents step by step in their screen. Simple questions no longer reach support.
Operations: measure and adjust
K-VALUE tracks adoption by site; your key users adapt the content with every version upgrade.
What changes when Knowmore guides and trains your field teams.
Classic materials and training sessions remain useful. Knowmore adds help at the moment of the task and usage measurement.
×Classic materials and sessions
- When help is available: Before go-live, in the classroom
- Practice environment: Training environment to prepare and populate
- Version upgrades: Materials to rework with every version
- Shift work: One session per team and per shift
- Tracking: Attendance sheets
✓With Knowmore
- When help is available: Before go-live on simulation, then on screen at the moment of the task
- Practice environment: K-STUDIO simulations faithful to the screens, on PCs and tablets
- Version upgrades: Content adapted and published by your key users
- Shift work: Help available at any time, in the tool
- Tracking: K-VALUE usage indicators by application, site and team
They rely on Knowmore
All success storiesTransport organisations that rely on Knowmore every day.
Infrastructure manager, rail and urban operators, airport platform: the same methods, applied to different tools and teams.
Rail · CMMS2,000employees trained on Carl Source
Digitop project: Knowmore drives the adoption of the Carl Source CMMS at SNCF Réseau, with K-STUDIO and K-NOW.
Read the success storyRail · Field tool3,000agents trained on the new version of GMAT
Knowmore drives the adoption of the new version of GMAT, with eight K-STUDIO modules on PCs and Android tablets.
Read the success storyUrban transport · HR system41procedures guided in Workday
Knowmore accelerates the adoption of the Workday HR system at RATP, with K-STUDIO before go-live and K-NOW in production.
Read the success storyA major French airport operatorAirport · CMMS
1,200HxGN EAM users
Knowmore accelerates the adoption of the HxGN EAM CMMS, with K-STUDIO, K-NOW and four in-house authors trained.
Read the success storyTransport software
Transport software whose adoption Knowmore drives.
Each software has its own page: guided processes, training and customer proof.
EAMIBM Maximo
Record every intervention on critical assets in Maximo.
Adoption of IBM Maximo
EAMHxGN EAM
Train the maintenance teams of an airport platform.
Adoption of HxGN EAM
MaintenanceSAP PM
Get complete notifications and orders entered in SAP PM.
Adoption of SAP PM
HR systemWorkday
Guide managers and agents through HR procedures.
Adoption of Workday
ERPSAP
Prepare spare parts procurement, stock and finance for SAP S/4HANA.
Adoption of SAP+400 applications
All applications
Carl Source, operations applications, agents’ mobile tools, in-house applications and every other application whose adoption Knowmore drives.
See the applicationsTransport software adoption: your questions.
What is transportation software?
Transportation software supports the operation or maintenance of a network: CMMS for rolling stock and infrastructure maintenance, agents’ mobile applications, scheduling tools, HR systems to manage teams. Knowmore drives the adoption of this software among its users.
What is the difference between a CMMS and EAM software?
A CMMS (computerized maintenance management system) manages work requests, work orders, spare parts and maintenance history. EAM (enterprise asset management) software covers the whole asset lifecycle, from acquisition to disposal, and includes maintenance. IBM Maximo, HxGN EAM and SAP PM are widely used in rail and transport. Knowmore drives their adoption by technicians and planners.
What does software adoption mean in transport?
Software is adopted when technicians, agents and supervisors carry out their tasks in the tool, according to the procedure, with complete entries, on every site and every shift. Knowmore drives it with three solutions: K-NOW guides the task in the application, K-STUDIO trains on simulation before go-live, K-VALUE measures usage to fix friction points.
How do you train agents who work in the field?
K-STUDIO simulations run on PCs and tablets, in sessions or through e-learning, and K-NOW guides agents directly in the tool. At SNCF Voyageurs, 3,000 agents were trained on the new version of GMAT on PCs and Android tablets.
How do you train technicians on IBM Maximo or SAP PM?
K-STUDIO reproduces the maintenance screens so that technicians practise notifications, work orders, confirmations and closure before go-live, on PCs or tablets. K-NOW then guides every work order on screen. At a major French airport operator, Knowmore accelerates the adoption of HxGN EAM by 1,200 users.
How do you absorb a tool’s version upgrades?
K-STUDIO and K-NOW content adapts to each version, without redoing all the training. At SNCF Réseau, Knowmore absorbed a version migration of the Carl Source CMMS by adapting the content.
How do you succeed with an HR system migration?
K-STUDIO has users rehearse procedures before go-live; K-NOW then guides them in the tool. At RATP, 13 procedures are offered as exercises and 41 procedures are guided in Workday in real working conditions.
Can your teams produce the content themselves?
Yes. Knowmore trains your authors, who create and update guides and simulations. At a major French airport operator, four in-house authors were trained to create content for the HxGN EAM CMMS.
Do you need to modify the application to deploy K-NOW?
No. K-NOW displays on top of the application and triggers its help by screen, action, profile or site, without changing the software or its configuration.
How do you measure CMMS adoption?
K-VALUE provides dashboards, journeys and usage indicators by application, site, team or user group. The screens where technicians abandon their entry stand out: you prioritise guides and training on facts.
Let’s talk about your project
Your field teams deserve tools they master from go-live.
A demo on your own application: your agents guided step by step in their own screen, with the indicators to track their progress.