Business application · CMMS / EAM

Accelerate the adoption of IBM Maximo.

Guide your technicians, planners and operations teams directly inside Maximo Application Suite, from the first work order to full autonomy.

24/7integrated support
-50 %support calls
30-50 %faster adoption
User support inside IBM Maximo with Knowmore
kSTEP 2 / 3Reserve the parts you need.
kSTEP 1 / 3Open the work order.kSTEP 3 / 3Report the hours spent here.
K-NOW
Step-by-step guidance
Create a work order
K-STUDIO
Train yourself
Report a breakdown
Schedule a preventive routine
IBM Maximo adoption
Comprehensive support to make adoption easier.
IBM Maximo adoption

Turn a powerful EAM suite into simple gestures in the field.

Maximo Application Suite brings together asset management, maintenance, inspections and reliability. Its functional depth and the range of people involved — mobile technicians, planners, MRO storekeepers, safety officers — make it an adoption project in its own right.

 Our solutions

IBM Maximo adoption for your users.

Deliver help, training and communications straight inside Maximo, without interrupting maintenance operations.

01

Bring field teams on board

Technicians work standing up, in a workshop or on site, with only minutes a day in the tool. Guidance appears in their screen, including on the mobile interfaces used during jobs.

02

Make asset data reliable

Failure codes, meter readings, MRO parts, time spent: these entries feed reliability, condition-based maintenance and analytics. The rules are recalled at the point of entry.

03

Absorb continuous releases

The suite evolves fast, AI assistant included. Guides are updated as content and changes are announced in the relevant screen, with no new training cycle.

 Measurable results

From first steps to autonomy.

-60 %
training time
30-50 %
faster adoption
-50 %
support calls
 Typical user journey

Continuous support within Maximo.

Step 1

Rehearsing on your own assets

Raising and closing a work order, entering a meter reading, issuing an MRO part: each trade practises on its own assets, in a copy of Maximo kept away from production.

Step 2

Help during the intervention

On desktop as on mobile, the explanation arrives at the moment of doubt: fewer calls to the key user, fewer work orders closed half-filled.

Step 3

Tracking data quality

You measure what actually feeds reliability: which sites record their readings, where journeys break down, which modules of the suite stay unused.

 About IBM Maximo

A unified suite for asset and maintenance management.

IBM Maximo Application Suite brings together enterprise asset management (EAM), asset performance management (APM) and asset investment planning, with AI built into maintenance, inspections and reliability.

Deployed across manufacturing, energy, transport and the public sector, the suite covers work planning, asset inspection, field service execution and MRO inventory optimisation.

Modules covered
Work orders and planning
Asset and estate register
Field service and mobility
MRO stock and purchasing
Inspections and condition-based maintenance

Expertise deployed at scale.

Knowmore in numbers
40 %
of supported organisations are CAC 40 clients
70
countries
+7 M
users
+400
business applications supported
Integrations

Get the most out of your software.

All applications
Frequently asked questions

IBM Maximo adoption: your questions.

How do you prepare teams before a Maximo rollout?
By having them practise before the switch: K-STUDIO reproduces Maximo screens in a simulated environment where each trade replays its own cases — work order, meter reading, MRO parts issue. Then K-NOW keeps the guidance running once the suite is live, when questions come in waves.
How do you get complete work orders and reliable asset data?
The value of an EAM depends entirely on what teams record in it. Failure codes, time spent, parts consumed: those rules are recalled in the field concerned, at the moment of entry. Without that, condition-based maintenance and reliability analysis rest on incomplete data.
How do you support technicians working on mobile?
Jobs are recorded standing up, sometimes offline, between two tasks. Rehearsal in a simulated environment prepares the gestures, and help then appears in the mobile screen itself — the same logic applied at SNCF Voyageurs, where 3,000 agents were trained on desktop and tablets.
How do you track adoption after go-live?
K-VALUE measures usage screen by screen and module by module: which sites actually record their work, which functions of the suite stay unused, where to focus support instead of launching another general training round.
Your Maximo project

Accelerate IBM Maximo adoption at every step of the user journey.

See how Knowmore cuts training needs, makes asset data reliable and lightens the load on your key users.

Talk to our expert