Success story · Rail & maintenance

SNCF Voyageurs trains its agents on the new version of GMAT.

A major version upgrade of the maintenance application used in the depots affects three thousand agents. K-STUDIO reproduces the key journeys as exercises, on PC and on tablet alike.

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K-Studio

Exercise 2 of 8Score 100 %

Simulation

GMAT

Today’s operations

GMAT

Maintenance operationEnter the reading

TrainsetComponentOperation typeTechnician

iYour turnOpen the operation on trainset 221.!AlmostThat is not the right trainset, try again.✓Well doneThe operation opens, now enter the reading.

3 000agents trained on the new version of GMAT

8interactive modules built with K-STUDIO

2devices covered: PC and Android tablet

The context

Training three thousand agents on a major version upgrade.

GMAT, the application that carries the agent’s maintenance actions in the depot, is changing version. The aim is to improve the traceability of maintenance operations and to meet operational obligations, without taking agents off the floor longer than necessary.

The blind spot

Two half-days in a classroom, and then?

The training fits into short sessions, training environments are not always available, and agents work both on a workstation and on a tablet, as close as possible to the trainsets.

The classroom sessionYou discover the new version in a room, over two half-days.

Back in the depotThe action comes up, sometimes several days later.

The step that blocksNo environment at hand any more to try again.

The scope

The application covered by the deployment.

GMAT→

Depot maintenance, 3 000 agents trained

In production

The solution

Practising on a replica, as many times as needed.

Eight interactive modules that replay the key GMAT journeys, with no dedicated environment.

Eight interactive modules

The key GMAT journeys are reproduced as simulated exercises, replayable at will.

Two half-days

The training fits into short classroom sessions, without monopolising the agents.

PC and Android tablet

The same exercises work on a workstation and on a tablet, as close as possible to the field.

No dedicated environment

The exercises stay faithful to the application without depending on an available training environment.

K-Studio

Today’s operations

Maintenance operationEnter the reading

Operation reading

Progress

To doIn progressCompleted

✓Exercise completedScore100 %

✓Open today’s operation.
✓Enter the operation reading.
✓Close the operation here.

Tutoring×

Open today’s operation.Enter the operation reading.Close the operation here.

Step 1 of 3Step 2 of 3Step 3 of 3

Guided exerciseSimulation mode

The results

Autonomous agents, able to practise at their own pace.

Three thousand agents trained

The agents were supported in getting to grips with the new version of GMAT.

Practice that can be replayed

Anyone can redo the modules at any time to consolidate their command of the application.

Flexible distribution

The content is available on PC, Android tablet, K-STUDIO Drive, USB key or as a local download.

Self-assessment

Agents measure what they have learnt at the end of each module, without going through a trainer.

The solution deployed

The solution deployed.

K-STUDIOApplication simulator

Practising on a replica of GMAT.

K-STUDIO reproduces the key GMAT journeys as simulated exercises. Agents practise the business actions, restart the modules and assess themselves in a risk-free environment.

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Eight interactive modules, replayable
On PC and on Android tablet
Distribution by Drive, USB key or locally
No impact on the real environment

Frequently asked questions

What we are asked about this deployment.

Does K-STUDIO replace training at SNCF Voyageurs?

No. K-STUDIO supports the classroom sessions, organised over two half-days. Agents then replay the modules at their own pace, from a workstation or a tablet, when the action comes up.

Which applications are covered?

In production:GMAT→(depot maintenance, 3 000 agents trained).

How large is the deployment?

Three thousand agents trained on the new version of GMAT, with eight interactive modules built with K-STUDIO, usable on PC and on Android tablet.

What does it change day to day?

Practice that can be replayed. Anyone redoes the modules at any time to consolidate their command. Self-assessment. Agents measure what they have learnt at the end of each module, without going through a trainer.

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