Simplify the use of your business tools
Help your employees use your software (ERP, HRIS, CRM...) without complex training and reduce IT support requests.
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Digital adoption, user experience, and digital well-being
User feedback and sentiments
Gather immediate feedback on the experience within the tools: comprehension, fluidity, cognitive load, satisfaction… a qualitative insight into usage.
Usage metrics
Analyze specific behaviors: completion rates, idle clicks, backtracks… to identify friction points and optimize user journeys.
Simulation scores and evidence of upskilling
Track real user progress through the results of immersive modules and the validation of business skills.
Measurable ROI
Evaluate the direct impact of training, coaching, and guidance initiatives on operational performance and costs (support, training, adoption).
A complete software suite for sustainable digital well-being
Our DAP, the application GPS for your desktop
Maximize the ROI on your business software investments
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The application simulator for immersive training
On-site training, without leaving your screen
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Transform usage data into performance drivers
Decisions based on real-world usage
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CAC 40 clients, UGAP and RESAH listed
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Countries
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Millions of users
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Business applications for several clients
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Pioneer in Digital Adoption Since 2001
Get the Most Out of Your Software
Our Solutions
Create 100% realistic software training exercises for hands-on learning. Save on training environment maintenance.
Step-by-step Exercises
Guided Tours or Videos
Quiz - Assessments
100% realistic SCORM® format
Deliver messages and guidance over your applications. Provide in-workflow business assistance. This improves user experience and application adoption.
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Onboarding - Feedback by user profile
Smart and conditional guidance
Instant access to all your content
Multilingual and localization
Track key indicators and measure user engagement and digital adoption of your applications. Maximize your ROI.
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Real-time KPIs
User engagement metrics
User adoption measurement
Suggestions for optimizing digital adoption
ERP CRM: 10 reasons to combine them to accelerate your business
Employee disengagement with digital tools: how to identify and address it
Customer Experience vs Digital Employee Experience: Why Companies Need to Measure Both
Who is Knowmore and what is its expertise in digital transformation?
Knowmore is a French software vendor that has been offering digital adoption and learning platforms for over 20 years. We help businesses and public sector organizations facilitate and optimize the use of digital tools (business applications and software) to support the success of their digital transformation projects. Knowmore is recommended by consulting firms, integrators, and adopted by a growing number of software vendors.
How does Knowmore help overcome digital transformation challenges across different sectors?
Regardless of the sector: Automotive, Aeronautics, Agri-food, Banking and Insurance, Construction, Retail and Distribution, Industry, Energy, IT, Luxury, Healthcare, Telecom, Transport, or Public Service, Knowmore solutions enable better management and reduction of the famous change resistance curve. Our solutions simplify onboarding, improve user experience, accelerate user autonomy, and de facto increase organizational productivity.
What types of applications can Knowmore integrate into its digital adoption platform?
Knowmore's digital adoption platform is compatible with all types of applications, including CRM, ERP, HRIS, Supply Chain, PLM, CMMS, e-Procurement, collaborative tools, and web portals accessible via PC, tablet, or smartphone. Knowmore has worked on over 350 different applications. Each month, Knowmore creates new connectors compatible with its clients' business applications. Furthermore, our solution complies with the RGAA standard (accessibility for people with disabilities).
What is a Knowmore connector?
Knowmore creates a specific connector for each of your applications. A connector is used to configure the method for identifying application elements (fields, frames, buttons, etc.). Even if we have already developed a connector for the ERP used by company A, we create a new connector for the same ERP for company B. The connector ensures the robust anchoring of messages on screens, preventing them from pointing to the wrong location. Knowmore offers several strategies for anchoring aids on screens. Our technology recommends the most appropriate aid anchoring to the author. The connector also allows for the detection of segmentation elements within the application (role, department, region, etc.) to offer differentiated aids based on these criteria. Other methods are also possible to provide differentiated aids by user profile.
What are the key benefits for businesses adopting Knowmore solutions?
Knowmore solutions accelerate the time-to-market for new information systems or versions, reduce training costs, optimize onboarding, decrease support requests, improve the quality of entered data, and enhance the autonomy and experience of users/employees/partners. In reality, our clients tell us this themselves. Our solutions empower the success of digital transformation projects in the short, medium, and long term. Some of our clients have trusted Knowmore for over 20 years.
What support does Knowmore offer for implementing its solutions?
Implementing Knowmore solutions is very straightforward. As a software publisher or through its ecosystem, Knowmore offers tailored, personalized support. A project manager can assist you with instructional design and work with your teams in co-creation, or create some of the business aids for you as a subcontractor. From the start of the project, during Phase 1, or upon its completion, Knowmore can transfer expertise to your teams, enabling them to create new aids and keep them updated. Knowmore solutions can be implemented using either the V-cycle methodology or agile mode. Knowmore solutions facilitate projects in iterative cycles. Knowmore also offers a hotline accessible by phone or email.
Is the digital adoption platform ISO 27001 certified and GDPR compliant?
Knowmore is ISO 27001 certified, the international benchmark for information security management. Our SaaS digital adoption platform thus guarantees the highest standards of protection, access management, and risk management.
We are also GDPR compliant, ensuring the confidentiality, integrity, and availability of our clients' data. Our hosting infrastructures adhere to high security standards and are subject to regular audit controls as part of a continuous improvement approach.