By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Streamline software navigation, optimize operational performance

You manage critical processes where every error or friction point is costly. Knowmore enables you to deploy faster, guide users directly within your software (ERP, CRM, HRIS, etc.), and identify blocking points.

Your Challenges

Challenges for operations departments regarding business tools

Operations departments are responsible for the fluidity, performance, and compliance of business processes. They are on the front lines during the deployment of critical tools (Sage, Coupa, Ivalua, etc.), while also having to manage on-the-ground diversity, the rigor of procedures, and the urgency of deliverables. Tool adoption becomes a strategic lever… but often a difficult one to manage.

Driving adoption of complex software without slowing down teams

Business processes are often rigid and poorly understood, hindering skill development and creating a risk of misalignment in the field.

Managing diverse profiles and contexts

Staff turnover, varying levels of digital maturity, or local specificities make alignment difficult to guarantee without constant effort.

Ensuring operational efficiency despite change

Every error or friction point within a tool directly impacts deadlines, productivity, or quality, posing a constant risk during deployment phases.

our solutions

Your operational priorities, our integrated support

"Knowmore solutions accelerate the adoption and change projects for CRM, HRIS, PLM, MES, EAM, and ERP. It's a "game changer" in the integration and adoption process. That's why at Capgemini, we integrate Knowmore solutions."

Daoya Hakmi - Principal - Change & Transformation Lead

Knowmore integrated with your operational tools

ERP, HRIS, CRM... your tools are in good hands

Contextual guidance directly within the interface

Users are guided step-by-step, without leaving their screen to consult training materials (PDFs, videos, etc.).

Fast no-code deployment, without IT dependency

The solution installs easily, without requiring your technical teams.

Personalized journeys based on profiles

Each employee only sees content relevant to their operational role.

Continuous updates to keep up with evolving procedures

Content can be adjusted at any time to reflect the latest internal practices and in response to user feedback.

Key Features for Operations

Precise deployment control

Track tool adoption by team, process, or other segmentation, and quickly identify bottlenecks. This allows you to adjust your actions without waiting for often-delayed field feedback.

Adapted to business functions, skills, and BUs

Each user receives targeted support, based on their role, site, or expertise. This ensures better adoption while respecting local and business specificities.

Immediate user autonomy

Your teams progress autonomously, step by step, directly within the tool, without having to read a procedure or contact support. This allows them to be productive, even when faced with complex or new tools.

Support, train, measure

K-NOW

contextual guidance

Supports your employees in real-time within their business tools for frictionless adoption.

K-STUDIO

immersive training

Realistic simulations to learn by doing, strengthening mastery and engagement.

K-VALUE

strategic management

Measure, analyze, and continuously adjust — adoption, impact, ROI, everything you need to guide your decisions.

Measurable benefits for the IT Department

-50% training time thanks to in-situ learning

Employees learn directly within the tool, as they use it, without the need for long and costly top-down training.

-30% data entry errors in business ERPs

Step-by-step guidance and conditional messages reduce critical errors in sensitive processes (orders, validations, allocations, etc.).

+60% software adoption in the first 30 days

Adoption is fast and lasting, even for teams less comfortable with digital tools, thanks to guided and contextualized onboarding.

Cross-functional standardization of practices within a multi-site group

The same procedures are followed everywhere, which limits discrepancies in interpretation between entities, regions, or subsidiaries.

"The benefits of a digital adoption tool at Action Logement Service are numerous. It notably allows employees to solidify their understanding of applications and facilitates the onboarding of new staff. It has also helped standardize our business practices and processes. Finally, it has drastically reduced calls to technical support."

Camille Audouard - Director of Organization & Change Management, Transformation Department

Designed for real-world scenarios

In-context help

Teams no longer need to interrupt their work to seek help or wait for training: they are guided in real-time, within their tools, to remain productive.

Customizable journeys

Each profile, whether local, functional, or hierarchical, benefits from targeted guidance, which prevents frustration and enhances individual and collective efficiency.

Adoption Dashboard

You quickly identify friction points thanks to granular adoption indicators, and can adjust guidance before blockages affect operations.

Multi-tool deployment

You ensure a consistent user experience across all business tools, which limits inconsistencies in practices and secures your critical processes.

No technical prerequisites

You can deploy guidance without relying on lengthy technical projects, allowing you to act quickly, with agility, and respond to on-the-ground constraints.

Smoother operations, more self-sufficient users

Empower your operational teams by eliminating errors, delays, and doubts. Knowmore enables you to ensure the right practices are adopted, at the right time, without disrupting the workflow.

Software compatibility

Our solutions are compatible with a wide range of business applications: HRIS, ERP, PLM, Procurement IS, CRM, and many others. Our digital adoption platform ensures seamless and efficient integration, regardless of your company's software ecosystem.

Discover our applications

Our Solutions

Create 100% realistic software training exercises for hands-on learning. Save on training environment maintenance.

Step-by-step Exercises

Guided Tours or Videos

Quiz - Assessments

100% realistic SCORM® format

Deliver messages and guidance over your applications. Provide in-workflow business assistance. This improves user experience and application adoption.

Onboarding - Feedback by user profile

Smart and conditional guidance

Instant access to all your content

Multilingual and localization

Track key indicators and measure user engagement and digital adoption of your applications. Maximize your ROI.

Real-time KPIs

User engagement metrics

User adoption measurement

Suggestions for optimizing digital adoption

Our partners

Become a partner

How Knowmore redefines digital adoption: inspiring transformation stories where our Solutions help companies master their digital tools and reach new heights.