Glossary

A business application is software developed to meet the specific needs of a business sector or a particular function within a company. Unlike standardized software, it is designed to adapt to an organization's business processes, automate repetitive tasks, and improve productivity.

Artificial Intelligence is profoundly transforming businesses by automating processes, optimizing decision-making, and improving employee experience. However, its success depends on its adoption, security, and regulatory compliance (GDPR, AI Act). Discover the challenges, use cases, and the key role of digital adoption in the success of AI projects.

Change management, essential for successful digital transformations, supports companies in adopting new practices and technologies. Knowmore offers innovative solutions, such as... K-Studio and K-Now, to facilitate this transition by strengthening engagement and minimizing resistance to change.

Change management refers to the set of methods, approaches, tools, and processes implemented to support and guide the transition from one organizational state to another, minimizing resistance and maximizing stakeholder buy-in. 

CRM (Customer Relationship Management), or customer relationship management, is a strategic system for customer relations that combines technological tools, business processes, and an organizational approach. The objective of CRM is clear: to optimize the interaction between the company and its customers at all stages of the customer lifecycle – from prospecting to loyalty.

Digital Employee Experience (DEX) refers to the quality of employees' digital experience with company tools. A successful DEX promotes technology adoption, strengthens engagement, and optimizes performance. It relies on appropriate tools, a digital culture, and effective support. Knowmore helps organizations transform DEX into a strategic advantage through digital adoption solutions and continuous monitoring of key indicators.

Digital adoption is a key process in the digital transformation of businesses. It involves users assimilating new digital technologies and tools implemented within an organization. The goal is to ensure efficient and optimal use of these tools to maximize productivity and the success of digital projects.

The Digital Adoption Manager plays a strategic role in modern businesses. In a context of constantly evolving technologies, they ensure that employees effectively adopt the new digital tools available to them. Their role is to align the use of digital solutions with business challenges and company objectives.

A Digital Adoption Platform (DAP) helps users master new digital tools within a company through interactive guides and contextual support. It facilitates digital transformation by... improving adoption while reducing training and support needs. For example, Val Software integrated Knowmore's K-NOW solution into its Ammon software, enabling smoother adoption of new features, optimized onboarding, and a reduction in support requests.

Digital dexterity has become an essential skill in a constantly evolving professional environment. It refers to employees' ability to adapt, learn, and fully leverage... the digital tools available to them. In the context of digital transformation, it plays a crucial role in ensuring technology adoption, improving team performance, and strengthening organizational agility.

Digitalization involves integrating digital technologies (cloud, IoT, AI, etc.) into a company's processes to improve efficiency, data access, and innovation. Unlike digitization, it profoundly transforms operations and business models, thereby optimizing customer experience, productivity, and decision-making. Essential for staying competitive, it enables adaptation to rapid market changes while reducing costs.

The Digital Thread, or digital continuity, refers to the ability to link all product data throughout its lifecycle, from design to manufacturing, through maintenance, and even to recycling. It is a unique digital thread that ensures data traceability, consistency, and accessibility across all information systems (PLM, ERP, MES, CRM, etc.) and departments involved in product development and management.

Digital transformation involves integrating digital technologies into all aspects of a company's operations, thereby changing processes, business models, and customer interactions. It is essential for increasing efficiency, improving customer experience, optimizing resources, and remaining competitive. A concrete example is Schneider Electric, which automated its processes, used IoT to optimize energy management, and personalized its customer services, thereby achieving significant savings and greater customer satisfaction.

E-learning, also known as online training or digital learning, refers to all educational tools and methods that enable remote learning through digital technologies. This concept emerged in the 1990s with the popularization of the internet, and has established itself as a major driver of transformation in the training sector, both academically and professionally.

Employee onboarding is a process that enables an employee, whether new or already in position, to effectively integrate into a new work environment or new tools and processes within... a company. In the context of digital adoption, onboarding concerns not only new hires but also all employees when an organization implements new software or business technology.

An ERP (Enterprise Resource Planning), or integrated management software (IMS), is a software solution designed to manage all operational processes of a company through a unified system...

In the era of digital transformation, Human Resources Information Systems (HRIS) have become indispensable pillars for HR departments looking to modernize their... processes, strengthen employee engagement, and improve overall operational efficiency. But adopting an HRIS is not just about installing a technical solution. It's a true human transformation project, in which tool adoption, training, onboarding, and user support play a crucial role.

An information system refers to all resources (hardware, software, human, and organizational) used to collect, store, process, and disseminate information within an... organization. It forms a strategic infrastructure that supports decision-making, optimizes business processes, and enhances the experience of internal and external users.

The Information Systems Department (DSI) is a central player in the digital transformation of companies. It manages technologies, secures data, and supports employees in adopting digital tools. Discover its strategic role, current challenges, and the solutions offered by Knowmore to optimize digital adoption within organizations.

Product Lifecycle Management (PLM) is a strategic approach that enables companies to effectively manage the entire lifecycle of a product, from its design to its market withdrawal. It relies on the integration of collaborative processes, data, and tools to optimize each phase of product development.

The term SaaS, short for Software as a Service, refers to a model for distributing software applications via the Internet. Unlike traditional software installed locally on workstations... or a company's internal servers, SaaS software is accessible remotely, often through a simple monthly or annual subscription.

Sales Force Automation (SFA) automates sales tasks to gain efficiency and productivity. But without effective digital adoption, the impact remains limited. Discover how to combine technology and field engagement.

Training software enables companies to create, deliver, and track training programs to develop employee skills. As a true driver of digital transformation, it facilitates learning, new hire onboarding, and the adoption of new tools. Discover its features, benefits, and role in a modern training strategy.

User experience (UX) refers to the way an individual perceives, feels, and interacts with a digital interface, product, or service. This experience encompasses all the emotions... perceptions, responses, and behaviors evoked during the use of a digital solution. In business, UX is a strategic issue because it directly influences user satisfaction, engagement, efficiency, and ultimately, the success of digital transformation projects.

In an ever-evolving professional world, the success of a digital project no longer relies solely on technology, but on its ability to be adopted by users. User onboarding is a strategic step to ensure quick, efficient, and lasting adoption of digital tools. This page explains why and how to structure effective onboarding, by placing user experience at the heart of your digital transformation.