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Accelerate adoption of your SaaS software

Interactive onboarding, integrated support, continuous adoption: offer your users a fluid, autonomous experience, from the very first click.

Your challenges

Key issues for SaaS software publishers

In a context where customer retention and scalability are key, product adoption is becoming an essential strategic lever:

Accelerate customer onboarding

Offer a quick start-up without excessively mobilizing Customer Success teams.

Reduce the volume of support tickets

Alleviate pressure on the support by making users more autonomous.

Ensure adoption of key functionalities

Maximize perceived product value by encouraging the use of new products.

Limiting churn

Offer a fluid, intuitive and guided experience to boost satisfaction and loyalty.

our answers

Optimize adoption and performance of your SaaS software

Key features for software publishers

Tools designed for the scalability of your SaaS product

Integrated interactive guides

Create onboarding or re-onboarding paths, directly in your interface, adapted to each user profile or customer segment.

Dynamic context-sensitive help

Display the right information at the right time, according to behavior and context.

Integrated knowledge base

Offer help resources that can be accessed without leaving the tool, to reduce friction.

Automatically promoted functional updates

Inform your customers of new products as soon as they are published, in a targeted way.

Concrete solutions to manage large-scale transformation

Interactive, guided onboarding

With K-STUDIOcreate immersive onboarding courses to accelerate your users' learning curve. Your customers train in a simulated version of your software, at their own pace, with no risk of error and no need for support.

Integrated interface support

K-NOW supports users at the right moment, directly in your software. Pop-ups, guides and content are displayed according to context, to guide important actions, reduce friction and reinforce autonomy.

Monitoring software adoption

K-VALUE measures the actual use of your functionalities, identifies areas of friction and helps you to continuously improve the product experience. You align your decisions with concrete data to maximize ROI and reduce churn.

Support, train, measure

K-NOW

contextual guidance

Support your employees in real time with their business tools for frictionless adoption.

K-STUDIO

immersive training

Realistic simulations to learn by doing, reinforcing mastery and commitment.

K-VALUE

strategic steering

Measure, analyze and adjust on an ongoing basis - adoption, impact, ROI, it's all there to guide your decisions.

Tangible results from the very first months

-30 to 50% reduction in support tickets

Thanks to integrated help in the right place at the right time, your customers can find the answers they need directly in your interface.

x2 faster customer onboarding

Clear, guided paths that drastically reduce start-up time.

+60% adoption of key functionalities

Enhanced product visibility and measurable usage incentives.

Real-time visibility of usage

Tracking ofassimilation rates, friction points and performance by typology.

"Verbatim

François Rexer

Turn your software into an accepted and valued product

Equip yourself with a turnkey onboarding and adoption solution, without burdening your teams. Offer your customers an intuitive, supported and engaging experience from the very first click.

Key advantages

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Software compatibility

Our solutions are compatible with a wide range of business applications: HRIS, ERP, PLM, Purchasing IS, CRM, and many others. Our digital adoption platform ensures a smooth, efficient integration, whatever your corporate software ecosystem might be.

Discover our applications

Our solutions

Create 100% realistic software teaching exercises for hands-on training. Cut costs on training environment maintenance.

Step-by-step exercises

Guided tours or videos

Quizzes - Evaluations

100% realistic SCORM® format

Broadcast messages and walkthroughs on top of your applications. Offer business assistance within the workflow. Improve user experience and software adoption.

Onboarding - Feedback by user profile

Intelligent and conditional guidance

Instant access to all your content

Multilingual and localized

Track key indicators and measure user engagement as well as digital adoption of your applications. Make the most of your investments.

Real-time KPIs

User engagement indicators

Assessment of user adoption

Suggestions for optimizing digital adoption

Our partners

Partner with us

Find out how Knowmore is redefining digital adoption: inspiring stories of transformation where companies use our solutions to be on top of their digital tools and reach new heights.