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Industry · Retail

Knowmore drives the adoption of retail software, from the warehouse to the checkout.

POS and EPOS systems, mobile store apps, merchandising and product information, warehouse management systems, reporting, HR systems: your teams change often, work in stores or on the shop floor, and have no time to attend training. Knowmore guides every employee inside their screen, trains them on simulations before rollout and measures actual usage.

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40%of CAC 40 companies work with Knowmore
+400business applications whose adoption Knowmore drives
70countries where Knowmore solutions are deployed
+7Musers guided or trained with Knowmore
Retail software adoption

POS software only creates value when it is mastered from the first sale.

Retail chains, store networks and food service groups all rely on the same set of tools: POS software for sales, merchandising and product information systems for assortment and pricing, store apps for replenishment, a warehouse management system for logistics, dashboards for steering and an HR system for teams. With high staff turnover, POS training never stops: every new starter must be autonomous in their first days.

The domino effect

An approximate entry in store costs you all the way to the customer.

In retail, a mistake at the checkout or on the shop floor spreads to stock, orders and the customer experience. Tool adoption therefore drives revenue, product availability and customer loyalty.

Store: stock entered wrongly

The employee confirms replenishment without checking actual shelf stock.

Supply: a distorted order

The next order relies on an incorrect theoretical stock.

Customer: an empty shelf

The product is missing and the customer leaves without buying.

Retail challenges

Four constraints specific to retail projects.

Store networks, staff turnover, mobile employees, international rollouts: change management in retail follows its own rules.

  1. Whole networks to prepare

    A new tool reaches every store at once. At Intermarché, the LOREA programme covers 54,000 users, with 2,200 training items produced with K-STUDIO.

  2. Constant staff turnover

    Seasonal staff, new advisers, transfers: training continues long after rollout. At Yves Rocher, 77 K-STUDIO items reproduce the POS and the PIM portal to train new starters.

  3. Mobile employees

    On the shop floor, in the stockroom, at click-and-collect: many work on handheld devices. At Intermarché, 35,000 of the 54,000 users work on mobile.

  4. International rollouts

    One tool, dozens of countries and languages. At a global wine and spirits leader, Workday help is available in 32 languages for 17,000 users.

The users

From the warehouse to the checkout, six profiles to guide and train.

Each profile has its own screens, pace and typical mistakes. Knowmore targets guides and simulations by banner, store and job.

Sales advisers and cashiers

POS software: payment, loyalty, returns, voids.

  • Rare operations guided at the checkout
  • Fewer checkout errors
  • New starters autonomous in their first week

Shop floor and stockroom teams

Mobile store apps: replenishment, stock counts, labelling.

  • Help on the handheld, without leaving the aisle
  • Reliable stock entries
  • Same practices in every store

Store managers

Dashboards, schedules, activity steering.

  • Indicators read and used every day
  • Reports run without assistance
  • Decisions based on up-to-date data

Head office, buying and marketing

Product information, assortment, promotions.

  • Complete product records
  • Promotions published without errors
  • Same rules for every banner

Logistics and warehouse

WMS: receiving, picking, shipping.

  • Picking right the first time
  • Temporary staff up to speed quickly
  • Fewer shipping errors

HR and employees

HR system: absences, expenses, appraisals, training.

  • HR requests handled autonomously
  • Help in each employee’s language
  • Fewer requests to the HR department
The Knowmore answer

Guide, train, measure: three levers for your stores.

The three solutions work on top of your applications without changing them, and combine according to your project phase.

K-NOW · Guide

The right action, directly in the employee’s screen.

K-NOW guides employees step by step in the POS software, the store app or the HR system, at the moment they need it. Help is triggered by screen, profile, banner or store.

  • Help at the moment of the task, on desktop or mobile
  • Targeting by banner, store or job
  • Instructions updated by your teams
Discover K-NOW →
Retail projects

POS, store apps, warehouse: the Knowmore answer for each project.

Choose your project: the critical tasks, the Knowmore answer and the customer proof.

Advisers ready to sell from opening time.

Yves Rocher is rolling out Cegid Retail Y2 in its stores, and Knowmore drives its adoption: 5,000 partners and advisers trained in more than 700 stores, with 77 K-STUDIO items that reproduce the POS and the PIM portal and are used to train new starters.

Read the Yves Rocher success story →
Change management

Change management in retail: Knowmore steps in at every project phase.

Rolling out a tool across a store network unfolds in four phases. Knowmore combines its three solutions according to the phase.

  1. Scoping: measure the starting point

    K-VALUE measures the usage of current applications by store and user group, and highlights the screens where teams get stuck.

  2. Before rollout: train on simulation

    K-STUDIO reproduces the screens of the new tool. Each employee rehearses their tasks in store or through e-learning, without touching real sales.

  3. Opening: guide in store

    From day one, K-NOW guides employees step by step, at the checkout and on mobile. Simple questions no longer reach support.

  4. Operations: train every new starter

    Content stays available for every new starter; K-VALUE tracks adoption by store.

Training and guidance

What changes when Knowmore guides and trains your store teams.

Classic materials and training sessions remain useful. Knowmore adds help at the moment of the task and usage measurement.

×Classic materials and sessions
  • When help is available: Before rollout, in the classroom or through e-learning
  • Practice environment: Training till to set up in every store
  • New starters: Shadowing, on the job
  • Network and countries: One session per store and per language
  • Tracking: Attendance sheets
✓With Knowmore
  • When help is available: Before rollout on simulation, then on screen at the moment of the task
  • Practice environment: K-STUDIO simulations faithful to the screens, with no real sales
  • New starters: Content available for every new starter, from day one
  • Network and countries: Content targeted by banner, store and language
  • Tracking: K-VALUE usage indicators by application, store and user group
They rely on Knowmore

Retailers that rely on Knowmore every day.

Grocery retail, store networks, luxury, food services: the same methods, applied to different tools and teams.

All success stories
IntermarchéGrocery retail · Store apps
54,000users, including 35,000 on mobile

Knowmore secures the adoption of three applications at Intermarché, with 2,200 K-STUDIO items and 395 K-NOW guides.

Read the success story
Yves RocherStore network · POS software
5,000partners and advisers trained

Knowmore drives the adoption of Cegid Retail Y2 in more than 700 Yves Rocher stores, with 77 K-STUDIO items.

Read the success story
A global wine and spirits leaderWine and spirits · HR system
17,000Workday users

Knowmore drives the adoption of Workday in 32 languages, with training costs cut by 55%.

Read the success story
SodexoFood services · Reporting
10,000managers in the STEP project

Knowmore drives the adoption of Power BI indicators in 34 countries, with 350 contextual stickers.

Read the success story
REMA 1000Grocery retail · BI
4,000users guided in GII

Knowmore accelerates the adoption of the GII analytics platform at REMA 1000, in English and Norwegian.

Read the success story
A major French luxury houseLuxury · Digital catalogue
1,500advisers guided

Knowmore drives the adoption of the advisers’ digital catalogue, with guides in French and English.

Read the success story
Retail software

Retail software whose adoption Knowmore drives.

Each software has its own page: guided processes, training and customer proof.

Customer relationship

Salesforce

Get the customer record updated at every interaction.

Adoption of Salesforce
Reporting

Power BI

Get store managers to read and use their indicators.

Adoption of Power BI
HR system

Workday

Guide employees and managers in their own language.

Adoption of Workday
Warehouse

SAP EWM

Train warehouse teams on simulation before the WMS go-live.

Adoption of SAP EWM
ERP and commerce

Microsoft Dynamics 365

Guide store and head office teams through every process.

Adoption of Microsoft Dynamics 365
+400 applications

All applications

POS software such as Cegid Retail, in-house store apps, product information systems, clienteling tools and every other application whose adoption Knowmore drives.

See the applications
FAQ

Retail software adoption: your questions.

What is POS software?
POS (point of sale) software, also called an EPOS system, handles checkout in store: sales, payment methods, loyalty, returns and voids. It exchanges data with product information, stock and accounting. Knowmore drives its adoption by sales advisers and cashiers.
What does software adoption mean in retail?
Software is adopted when employees carry out their operations in the tool, according to the procedure, without errors, in every store, new starters included. Knowmore drives it with three solutions: K-NOW guides the task in the application, K-STUDIO trains on simulation before rollout, K-VALUE measures usage to fix friction points.
How do you run POS training for store staff?
K-STUDIO reproduces the POS screens so that advisers practise sales, returns and voids without touching real transactions, in store or through e-learning. K-NOW then guides rare operations at the till. At Yves Rocher, 77 K-STUDIO modules reproduce the POS and the PIM portal and train 5,000 partners and advisers across more than 700 stores.
How do you train a whole store network at the same time?
K-STUDIO simulations are delivered in store and through e-learning; K-NOW then guides each employee in the tool. At Intermarché, 2,200 K-STUDIO items and 395 K-NOW guides support 54,000 users.
How do you train new starters after rollout?
K-STUDIO and K-NOW content stays available for every new starter. At Yves Rocher, 77 K-STUDIO items reproduce the POS and the PIM portal to train new advisers long after rollout.
How do you prepare warehouse teams for a WMS go-live?
K-STUDIO reproduces the warehouse management system, SAP EWM for example: receiving, picking and shipping are rehearsed before go-live without changing real stock. After go-live, K-NOW guides temporary staff and new starters step by step, exceptions included.
Does Knowmore work on mobile devices?
Yes. At Intermarché, 35,000 of the 54,000 users work on mobile, including on Gold Shop Mobile.
How do you roll out a tool across countries and languages?
Knowmore content is available by language and country. At a global wine and spirits leader, Workday help is available in 32 languages for 17,000 users; at Sodexo, 350 contextual stickers support 10,000 managers in 34 countries.
Do you need to modify the application to deploy K-NOW?
No. K-NOW displays on top of the application and triggers its help by screen, action, profile or store, without changing the software or its configuration.
How do you measure software adoption in stores?
K-VALUE provides dashboards, journeys and usage indicators by application, store, region or user group. The screens where employees abandon their entry stand out: you prioritise guides and training on facts.
Let’s talk about your project

Your store teams deserve tools they master from the first sale.

A demo on your own application: your employees guided step by step in their own screen, with the indicators to track their progress.

Book a demoSee use cases