Success story · Retail & business intelligence

REMA 1000 speeds up the adoption of its GII analytics platform.

4 000 users reach their data in GII. K-NOW introduces the platform, announces its changes and places help in the right spot, in English as well as Norwegian.

Request a demo See the results

GII

kSTEP 1 / 3Open the sales report.

kSTEP 2 / 3Choose the indicator to analyse.kSTEP 3 / 3Run the report.

K-NOW

Step-by-step guidance

Run a report end to end

K-STUDIO

Train

Practise on a new report

Prepare an export

4 000users supported in GII

2languages: English and Norwegian

1solution deployed: K-NOW

The context

Data at the heart of a major Nordic retailer.

Based in Oslo, REMA 1000 runs several thousand stores and relies heavily on data to steer its business. The group is rolling out GII, its business intelligence platform built by Symphony Retail AI, to very different audiences.

The blind spot

A rich BI platform does not become simple because it has been presented.

An occasional user opens GII a few times a month. Between two visits they have forgotten where the right report sits, and the platform has gained new features in the meantime.

The launchThe platform is presented to everyone.

A few weeks laterFor many, use stays occasional.

Where it stallsFinding the right report, at the right moment.

The scope

The application covered by the programme.

GII

Business intelligence, 4 000 users supported

Live

The solution

Support is built into GII.

K-NOW delivers help at the moment of need, without leaving the working environment. The content exists in English and Norwegian, and the REMA 1000 teams create and update it themselves.

Onboarding journey

The platform is introduced inside the application, from the first login.

Contextual announcements

New features are announced where they are used.

Built-in user feedback

Feedback is collected directly in GII, at the moment of use.

Authors trained in-house

The teams create, update and schedule their publications themselves.

GII

kSTEP 1 / 3Open the sales report.

kSTEP 2 / 3Choose the indicator to analyse.kSTEP 3 / 3Run the report.

K-NOW

Step-by-step guidance

Run a report end to end

K-STUDIO

Train

Practise on a new report

Prepare an export

The results

Easier adoption, teams quickly autonomous.

4 000 users supported

The programme carries the adoption of GII at international scale.

Useful help at the right moment

The contextual help built into GII saves time day to day.

Publishing in minutes

Content is created, updated and published quickly, without depending on a third party.

Two languages served

Content is available in English and Norwegian for every audience.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Being guided inside GII, at the moment of need.

K-NOW overlays onboarding journeys, contextual help, announcements and user feedback onto the platform already in place, without modifying the application itself.

Discover K-NOW→

Onboarding journeys inside the application
Contextual help and information
Announcements on product changes
Multilingual content kept in-house

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace training at REMA 1000?

No. Training and project communication stay in place. K-NOW takes over inside GII, at the moment a user looks for the right report or discovers a new feature.

Which application is covered?

Live: GII, the business intelligence platform built by Symphony Retail AI, with 4 000 users supported.

Which languages are covered?

Content is available in English and Norwegian, so that every user population across the group is served.

What does it change day to day?

Help is inside GII. The occasional user finds the right report without leaving the platform, discovers new features where they are used, and can leave feedback on the spot.

They trust us