REMA 1000 accelerates Business Intelligence adoption for 4 000 users.
REMA 1000 relies on K-NOW to embed user guidance directly into its GII analytics platform, simplify access to information, and empower its teams.
Guidance embedded directly into the GII analytics platform.
Driving adoption of an analytics platform across an international retail group.
To support the rollout of GII, the Business Intelligence platform developed by Symphony Retail AI, REMA 1000 chose K-NOW to introduce the new application, highlight its features, and provide contextual guidance directly within the work environment.
A simple, fast and useful everyday experience.
“The contextual guidance embedded directly into GII is particularly useful and saves us valuable time.
“Creating new guidance content is simple, and publishing it is very fast.
“Content can be updated easily in just a few minutes.
Data at the heart of decision-making for a major Nordic retailer.
Based in Oslo, REMA 1000 operates several thousand stores and relies heavily on data to manage its business and support team decision-making.
As part of the rollout of GII, its Business Intelligence platform developed by Symphony Retail AI, the group aims to provide a modern analytics environment while ensuring rapid adoption by several thousand users.
Turning a feature-rich BI platform into simple, accessible user experiences.
Platform launch
Introduce GII, highlight new features, and communicate product updates.
User adoption
Make access to data simpler and more intuitive, especially for occasional users.
User feedback
Collect feedback directly within the application to improve the user experience.
Team autonomy
Prepare future rollouts by enabling teams to create their own content.
Guidance embedded directly into GII.
K-NOW delivers guidance at the moment users need it, without requiring them to leave their work environment. Content is available in English and Norwegian to support the different user groups involved.
Easier adoption and teams that quickly become autonomous.
4,000 users supported
The solution supports GII adoption on an international scale.
Helpful guidance at the right time
Contextual guidance embedded in GII delivers valuable time savings.
Simple and fast content creation
Teams can efficiently create, update, and schedule their content.
Rapid skills development
Training enables authors to quickly start creating their own content.
A sustainable driver of adoption, performance, and autonomy.
Simplified onboarding
New users can discover the platform and its features more easily.
Direct access to guidance
Guidance is available directly within GII, without disrupting the work environment.
Autonomous internal teams
Authors can quickly create and update their own content.
Reduced support demand
Embedded guidance helps reduce support requests related to platform usage.
Turn adoption into a value driver for your data and BI projects.
Discover how Knowmore can accelerate application adoption, empower users, and sustainably support new ways of working.
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