Success story · Wines and spirits

A global wines and spirits leader supports 17 000 Workday users.

The group is rolling out Workday across many countries. K-NOW places help on the screen, in 32 languages, and training costs fall by 55 %.

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kSTEP 1 / 3Open the Absence module.

kSTEP 2 / 3Choose the type of absence.kSTEP 3 / 3Submit the request.

K-NOW

Step-by-step guidance

Submit an absence request

K-STUDIO

Train

Practise on an expense claim

Discover a Workday change

17 000Workday users supported

32languages available

-55 %in training costs

The context

A worldwide Workday rollout at the heart of the HR transformation.

Present in many countries, this global wines and spirits leader is running a worldwide HR transformation around Workday. The project concerns 17 000 users with very different profiles, practices and languages.

The blind spot

Training 17 000 people in 32 languages does not scale.

Every country, every profile, every language multiplies the sessions and the materials to produce and then maintain. And external support, even translated, is never opened at the moment the question arises.

Initial trainingTraining runs country by country, language by language.

Workday evolvesThe translated materials have to be reworked.

Where it stallsFinding the right help, in the right language.

The scope

The application covered by the programme.

Workday

HR, 17 000 users supported in 32 languages

Live

The solution

Help is inside Workday, in the user’s own language.

K-NOW delivers information, messages and guidance directly inside Workday. Content is created once, translated into 32 languages and updated in step with the platform’s releases.

Contextual guidance

The user is walked through their tasks step by step, without leaving Workday.

32 languages served

Content is localised for each population, in its own language.

Distribution at scale

A single piece of content reaches thousands of users across several countries.

Simplified updates

Content follows Workday releases without reworking external materials.

kSTEP 1 / 3Open the Absence module.

kSTEP 2 / 3Choose the type of absence.kSTEP 3 / 3Submit the request.

K-NOW

Step-by-step guidance

Submit an absence request

K-STUDIO

Train

Practise on an expense claim

Discover a Workday change

The results

Worldwide adoption that is smoother, more consistent and less costly.

17 000 users supported

The programme covers the whole population concerned by the rollout.

32 languages available

Localised content makes understanding and ownership easier in each country.

55 % less in training costs

Industrialised content delivered inside Workday reduces training costs.

Help at the right moment

Employees find help inside Workday, at the precise moment they need it.

The solution deployed

The solution deployed.

K-NOWDigital adoption platform

Being guided inside Workday, at the moment of the action.

K-NOW overlays step-by-step guidance and contextual help onto Workday, in the user’s own language, without modifying the application itself.

Discover K-NOW→

Step-by-step guidance inside Workday
Contextual help and information
Content available in 32 languages
Updates in step with releases

Frequently asked questions

What we are asked about this deployment.

Does K-NOW replace Workday training?

No. Training stays in place where it is warranted. K-NOW takes over inside Workday, at the moment an employee hesitates on a task, in their own language.

Which application is covered?

Live: Workday, for 17 000 users across many countries, with content available in 32 languages.

How are the 32 languages maintained?

Content is created once, then translated and maintained in an industrialised way, which avoids reproducing one set of materials per country at every Workday release.

What does it change day to day?

Help is on the screen, in the user’s own language. The employee completes the task without looking for external material, and training costs fall by 55 %.

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