A global wines and spirits leader trains 17,000 Workday users.
A global wines and spirits leader relies on K-NOW to support the international rollout of Workday, guide 17,000 employees directly within the application, and provide contextual assistance in 32 languages.
Consistent, international and multilingual Workday adoption.
Supporting Workday adoption on an international scale.
As part of its HR transformation, the group needed to quickly support thousands of employees in using Workday across very different local and linguistic contexts. With K-NOW, the group delivers information and guidance directly within Workday, standardizes support at scale, and provides a consistent user experience in 32 languages.
A global Workday rollout at the heart of HR transformation.
Operating in many countries, the group is leading a global HR transformation centered on Workday. The project covers 17,000 users with diverse profiles, working practices, and levels of digital maturity.
The challenge was to provide consistent support across the group while addressing local needs. Content had to be easy to translate, update, and deliver directly within Workday so users could get help exactly when they needed it.
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Supporting 17,000 employees in 32 languages with a consistent experience.
International rollout
Deploy a consistent support framework for thousands of employees across multiple countries.
Multilingual content
Create, translate, and maintain guidance content available in 32 languages.
Scalability
Support large user populations simultaneously and directly within Workday, without multiplying external support materials.
Cost control
Reduce the cost of creating, distributing, and maintaining support content.
Contextual guidance embedded in Workday, translated and delivered at scale.
K-NOW delivers information, messages, and guidance directly within Workday. Users receive step-by-step support as they complete their tasks, without leaving the application or searching for information in external resources.
Smoother, more consistent, and more cost-effective global adoption.
17,000 users supported
K-NOW supports the Workday rollout across an international user population.
32 languages available
Guidance content is localized to make it easier for users in each country to understand and adopt Workday.
Lower training costs
Standardizing support content and delivering it directly within Workday helps reduce training costs by 55%.
Help available at the right time
Employees can access contextual help directly within Workday, exactly when they need it.
A scalable digital adoption framework to support global HR transformation.
Deployment at scale
17,000 Workday users are supported through a common framework.
Cost reduction
Digital guidance and shared content help reduce training costs by 55%.
Multilingual experience
Content is available in 32 languages to support local adoption.
Guidance within Workday
Users are guided directly within Workday, without leaving their work environment.
Support your users directly within their applications.
Discover how K-NOW delivers contextual, multilingual guidance at scale directly within your users’ applications.
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