Safran Seats speeds up the adoption of its Windchill PLM.
The OnePLM programme changes the technology, aligns practices across 10 sites and rebuilds the processes. K-NOW adds a third route alongside training: learning inside the application, at the moment of action.
A change of technology combined with a redesign of the processes.
Safran Seats designs and produces aircraft seats. Its PLM transformation runs three workstreams at once: changing the technology, aligning practices across sites and rethinking the processes. The scope of the first release covers product architecture, design, industrialisation and configuration management.
First release: product architecture, design, industrialisation, configuration management.
Training prepares people, it does not stay with them.
The initial training programme relied on videos, e-learning modules and classroom sessions. Effective as preparation, it left a blind spot: the user who gets stuck on a precise step, weeks after training, in an interface they only use occasionally.
The application covered by K-NOW.
Training built into the application, alongside what already exists.
The conventional programme has been kept, and completed by learning inside the tool.
At the moment of action
Step-by-step guidance triggered in the screen where the working gesture happens.
Messages and checks
Points of attention built into the Windchill screens, beyond plain step-by-step.
80 processes
Produced in agile mode, with the Safran Seats key users.
2 languages
Content is available in both working languages of the programme.
What changes when training lives inside the tool.
Less classroom time
Off-the-job training falls to 3 to 6 days for a frequent user, against 5 to 10, and becomes unnecessary for an occasional one.
Key users given back to operations
The share of their time spent on support and training comes back to 20 %, against 25 %.
Productivity on the rise
More than 5 % improvement on navigation, search, document access and data entry errors.
A programme that stays hybrid
Support inside the application does not replace training: it takes over where training stops.
The solution deployed.
What people ask us about this roll-out.
Does K-NOW replace training at Safran?
Which applications are covered?
How large is the roll-out?
What does it change day to day?
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