Make it easier to use your business tools
Help your employees use your software (ERP, HRIS, CRM, etc.) without the need for complex training, and reduce the number of IT support requests
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Digital adoption, user experience and digital well-being
User feedback
Gather on-the-spot feedback on the experience of using the tools: comprehension, fluidity, mental workload, satisfaction... a qualitative reading of usage.
Usage indicators
Analyze concrete behaviors: completion rates, inactive clicks, backtracking... to identify friction and optimize customer journeys.
Simulation scores and proof of skill enhancement
Track users' real progress thanks to the results of immersive modules and the validation of business know-how.
Measurable ROI
Evaluate the direct impact of training, coaching and guidance actions on operational performance and costs (support, training, adoption).
A complete software suite for sustainable digital well-being
Our DAP, the application GPS for your workstation
Make the most of every euro invested in your business software
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Application simulator for immersive training
Training in the field, without leaving the screen
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Transform usage data into performance drivers
Decisions based on actual use
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CAC 40 customers
referenced by UGAP and RESAH
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Countries
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Millions of users
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Business applications for several customers
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Pioneering digital adoption since 2001
Get the most out of your software
Our solutions
Create 100% realistic software teaching exercises for hands-on training. Cut costs on training environment maintenance.
Step-by-step exercises
Guided tours or videos
Quizzes - Evaluations
100% realistic SCORM® format
Broadcast messages and walkthroughs on top of your applications. Offer business assistance within the workflow. Improve user experience and software adoption.
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Onboarding - Feedback by user profile
Intelligent and conditional guidance
Instant access to all your content
Multilingual and localized
Track key indicators and measure user engagement as well as digital adoption of your applications. Make the most of your investments.
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Real-time KPIs
User engagement indicators
Assessment of user adoption
Suggestions for optimizing digital adoption
Employee disengagement with digital tools: how to identify and address it
Customer Experience vs. Digital Employee Experience: Why Companies Need to Measure Both
Why Your Software Remains Underutilized Despite Training
Who is Knowmore and what is its expertise in digital transformation?
Knowmore is a French Editor with over 20 years' experience in digital adoption and learning platforms. We help companies and public services to facilitate and optimize the use of digital tools (applications and business software) to support the success of digital transformation projects. Knowmore is recommended by Consulting firms and integrators, and adopted by a growing number of software publishers.
How does Knowmore help overcome the challenges of digital transformation in different sectors?
Whatever the sector: Automotive, Aerospace, Food & Beverage, Banking & Insurance, Construction & Public Works, Retail & Distribution, Industry, Energy, IT, Luxury Goods, Healthcare, Telecoms, Transport or Public Services, Knowmore solutions enable better management and reduce the famous resistance to change curve. Our solutions simplify onboarding, improve the user experience, accelerate autonomy and, de facto, increase productivity.
What types of applications can Knowmore integrate into its digital adoption platform?
Knowmore's digital adoption platform is compatible with all types of applications, including CRM, ERP, HRIS, Supply Chain, PLM, CMMS, e-Procurement, collaborative tools, web portals accessible via PC, tablet or smartphone. Knowmore has worked on over 350 different applications. Every month, Knowmore creates new connectors compatible with its customers' business applications. What's more, our solution complies with the RGAA standard (accessibility for the disabled).
What is a Knowmore connector?
Knowmore creates a specific connector for each of your applications. A connector is used to configure the identification method for application elements (fields, frames, buttons, etc.). Although we've already created the connector for the ERP used by Company A, we're creating a connector for the same ERP for Company B. The connector guarantees the robustness of message hooking on the screens, so that they no longer point to the right place. Knowmore offers several strategies for attaching helpers to screens. Our technology recommends to the author the most appropriate way of attaching the help. The connector can also detect segmentation elements in the application (role, service, region, etc.), so as to offer helpers differentiated according to these criteria. Other methods are also possible for proposing assistance differentiated by user profile.
What are the key benefits of adopting Knowmore solutions for businesses?
Knowmore solutions accelerate the time-to-market of new information systems or new versions, reduce training costs, optimize onboarding, reduce support calls, increase the quality of data input, and improve the autonomy and experience of users / employees / partners. In fact, it's our customers who tell us so. Our solutions provide the tools for successful digital transformation projects in the short, medium and long term. Some of our customers have trusted Knowmore for over 20 years.
What support does Knowmore offer for implementing its solutions?
Implementing Knowmore solutions is simple. As anEditor or through its ecosystem, Knowmore offers customized support. A project manager can support you in pedagogical engineering and work with your teams in co-construction, or subcontract you to create some of the business aids. Right from the start of the project, during phase 1 or at its conclusion, Knowmore can transfer skills to your teams, enabling them to create new aids and keep them up to date. Knowmore solutions can be implemented in either V-cycle or agile mode. Knowmore solutions facilitate iterative project cycles. Knowmore also offers a hotline accessible by phone or email.
Is the digital adoption platform ISO 27001 certified and GDPR compliant?
Knowmore is ISO 27001 certified, the international standard for information security management. Our SaaS digital adoption platform thus guarantees the highest standards of data protection, access management, and risk management.
We are also GDPR-compliant, ensuring the confidentiality, integrity, and availability of our customers’ data. Our hosting infrastructure meets high security standards and undergoes regular audits as part of our commitment to continuous improvement.