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Internally developed software is at the core of large organizations' operations. Designed to meet specific business processes, regulatory constraints, and unique needs, these systems are constantly evolving. However, each update, new feature, or regulatory change can generate complexity, cognitive load, and adoption difficulties for users.
In this webinar, discover how France Travail manages the evolution of its business applications, identifies user pain points, and uses usage data and contextual guidance to improve employee experience and accelerate the adoption of digital tools.
Large organizations rely on numerous internally developed business software solutions to meet their operational and regulatory specificities. These applications are often strategic, but their continuous evolution poses a major challenge for users.
Through France Travail's experience feedback, this webinar highlights the difficulties employees face with frequent tool changes: the proliferation of applications used, increasingly complex workflows, information overload, and the emergence of significant usage debt.
The speakers explain why traditional support approaches — documentation, training, or user support — are no longer sufficient to keep pace with evolving changes. They also present the value of analyzing usage data to understand real user behaviors, identify friction points, and prioritize the most impactful improvements.
Finally, the webinar explores the role of contextual in-app guidance, which can provide assistance directly within interfaces at the moment a user needs it. This approach helps reduce errors, decrease cognitive load, and enhance employee autonomy.
Why watch this webinar?
- You manage a complex portfolio of business applications.
- You face adoption challenges after updates or digital transformations.
- You want to concretely measure the usage of your digital tools.
- You are looking for solutions to reduce support requests and improve employee experience.
- You are working on change management, digital workplace, or usage transformation projects.
Recommended Articles
1. Usage Debt: The Hidden Cost of Poorly Adopted Digital Tools
Discover how to identify workaround behaviors, productivity losses, and risks associated with usage debt.
2. In-App Guidance: Supporting Users Directly Within Their Tools
Why contextual support is crucial for managing large-scale application changes.
3. Digital Usage Analysis: Shifting from Perception to Real Data
How to leverage usage data to understand user difficulties and drive adoption.
4. Reducing Employees' Cognitive Load in Complex Digital Environments
Best UX and organizational practices to simplify the user experience.
5. Change Management and Digital Adoption: New User-Centric Approaches
How to combine communication, training, and on-the-job support to accelerate adoption.
