K-NOW simplifies the user experience on the Ammon software

Overview of Val Software and its Ammon solution

Val Software is a French publisher of SaaS software solutions, specializing in professional training management. With over 35 years of experience, it supports training organizations, Apprenticeship Training Centers (CFAs), corporate universities, and HR departments in their digital transformation.

Its flagship solution, Ammon, is a comprehensive and highly configurable platform that centralizes the administrative, pedagogical, and financial management of training activities.

Among its key features:

• Session, resource, and trainer planning
• Pedagogical monitoring and skills assessment
• Sales management and training-specific CRM
• Quotes, invoicing, and financial tracking
• Reporting and dashboards

Ammon is designed to adapt to the specific needs of training stakeholders and address challenges related to quality, efficiency, and regulatory compliance.

Challenge

With a rich and highly configurable user interface like Ammon's, providing an effective solution for in-app guidance for users is essential to ensure optimal understanding of processes and new features, and to facilitate easy adoption of the tool. The challenge is to introduce alerts, help, and guidance within Ammon in a way that enhances the user experience without disrupting users' functional use of the application.

Solution

The integration of K-NOW aims to enhance the Ammon software with interactive guidance features such as guided tours, stickers, announcements, notifications, and other contextual tips to help users navigate the software, discover new functionalities, and quickly and efficiently master fundamental features.

Objectives

• Simplify access to key features for accelerated tool adoption.
• Actively participate in user onboarding by providing guided and personalized business workflows.
• Present new features and version updates to end-users contextually.

"Adopting K-NOW is a step forward in reducing support tickets and improving the user experience. It addresses two key objectives: 1. Training clients on core functionalities such as invoicing, course creation, and scheduling. 2. Informing and training them on new features in updated versions. This facilitates our clients' onboarding and promotes rapid adoption of new versions." Val Software

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