Cristal Optimisations

We particularly valued the collaboration with the Knowmore teams in finding innovative solutions to create highly operational guidance. They are agile in developing technical solutions that are always customer-focused. Stéphane G. President, Cristal Optimizations

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In the field of digital transformation, Cristal Optimizations excels in several essential areas, including process consulting, change management, adoption and training, and continuous performance improvement. The company strives to create tailored solutions to help its Retail sector clients fully leverage technology, thereby enabling them to thrive in an increasingly digital world.

Optimize your processes to increase their value and improve operational performance

Cristal Optimizations, with its 25 years of expertise in digital transformation specifically in the Retail sector, has observed that one of the main challenges its clients face is the acceleration of Time to Market, supported by the deployment of PLM solutions.

Retail companies use this application to manage product development within a tight schedule, from design to product compliance validation, including calls for tenders in collaboration with suppliers.

However, this technological complexity often led to friction and adoption issues within teams.

Employees sometimes found themselves lost or faced difficulties understanding processes and functionalities, which slowed down their work and reduced their efficiency.

Cristal Optimisations needed a solution that would provide instant user assistance to overcome this complexity, thereby improving overall productivity and user experience.

Our Approach

The solution K-NOW from Knowmore, an innovative in-app GPS , was integrated into the suite of services offered by Cristal Optimisations.

K-NOW acts as a virtual guide by providing contextual and real-time assistance to users when they use Cristal Optimisations' applications.

This contextual assistance includes information, tips, and solutions for resolving common issues and overcoming obstacles.

Thanks to K-NOW, clients of Cristal Optimisations can now more easily navigate the complexity of IT technologies, reduce downtime related to technical issues, and increase their productivity.

Knowmore has thus contributed to making the user experience smoother and less stressful, while enabling Cristal Optimisations to strengthen its commitment to the continuous improvement of the digital performance of its clients in the Retailsector.

Clients of Cristal Optimisations can now continuously improve the performance of users of the digital tools they choose to implement.

Our teams quickly adopted K-NOW thanks to the training and collaboration with Knowmore's Technical teams. K-NOW's authoring mode is very comprehensive and user-friendly. Today, our "Change Management" teams, working with our clients, are autonomous and responsive in creating and updating help content or presenting new features for their process-oriented business software. Stéphane G. President, Cristal Optimisations

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